Using wireless to deliver world class city management Graham Ellis - Director of Policy & Communications Westminster City Council W2i Digital Cities Convention Bilbao, Spain November 2005 Graham Ellis - Director of Policy & Communications Westminster City Council W2i Digital Cities Convention Bilbao, Spain November 2005

Showcase for London and the UK Home of monarchy and centre of government Fastest growing residential population 2.2% of national GDP Tourism: 12 million overseas and 17 million UK residents visit Westminster each year 47,000 businesses employing over 550,000 people. A World Class City

Challenges we manage  230,000 residents  A daily population of over 1 million with commuters and tourists  24 hour City: over 2,300 bars, pubs and restaurants  Borough contains some of the most deprived areas in UK  Over 150 languages spoken in our schools  Diversity: 30% of our population are from a black or ethnic minority background  230,000 residents  A daily population of over 1 million with commuters and tourists  24 hour City: over 2,300 bars, pubs and restaurants  Borough contains some of the most deprived areas in UK  Over 150 languages spoken in our schools  Diversity: 30% of our population are from a black or ethnic minority background

The Westminster Vision “to position Westminster as an expert witness in the national and international debate on city management. We want to be seen as world leaders in city management, perceived as excellent in absolute terms by the private and public sector.” Simon Milton, Leader of the Council

The Westminster Vision

Issues we have had to tackle Agreeing a shared partnership vision for what we want to achieve Technology issues and pace of technological change Change management issues Agreeing a shared partnership vision for what we want to achieve Technology issues and pace of technological change Change management issues

The Business Case New ways to put the customer first Improve productivity by 12-15% Productivity gains (multi-skill Admin & generic versus Professional Services) Greater coverage and flexibility for less cost (5 wireless cameras for the cost of 1 fixed camera) Greater employee satisfaction New ways to put the customer first Improve productivity by 12-15% Productivity gains (multi-skill Admin & generic versus Professional Services) Greater coverage and flexibility for less cost (5 wireless cameras for the cost of 1 fixed camera) Greater employee satisfaction

Wireless CCTV Digital as opposed to analogue Multiple uses –Crime and Disorder (monitoring & deterrent) –Security (monitoring & deterrent) –Parking (monitoring and ticket automation) –Cleansing (monitoring) –Traffic Management (monitoring) Cheaper and more easily deployable Digital as opposed to analogue Multiple uses –Crime and Disorder (monitoring & deterrent) –Security (monitoring & deterrent) –Parking (monitoring and ticket automation) –Cleansing (monitoring) –Traffic Management (monitoring) Cheaper and more easily deployable

Using Wireless Digital CCTV Workflows can be enabled between departments Noise monitoring provides the ears to enable CCTV capture Storage space for archives Mobility via handhelds

Live Wireless Digital CCTV Digital full motion video PC-based application for control Multiple viewers of each camera Motion detection can trigger alarms 23x optical zoom Programmable tours and pre-set camera positions

Recorded Wireless Digital CCTV Book-marking of events for later recall Events – movement, noise levels etc. trigger actions Evidential-quality video – same as real-time Digital zoom Export of video to DVD etc. –Watermarked with date and time

Recent Importance of CCTV in the UK - Security- London bombings July 2005 (1500 hours of footage)

What is happening now Community Protection - Mobilised workforce Increased productivity of front line staff, direct input to back office systems via PDAs Pro-active deployment via WCCTV City West Homes - Mobilised workforce Optimised processes for access in the field using PDAs Safer residential estates using CCTV that is more easily deployable to “hot-spots” CCTV - 40 cameras on a wireless network Remotely accessible by field staff and intelligent functionality Reduced cost, flexible deployment, planning issues Parking - using WCCTV Smart deployment of cameras to monitor traffic offences

Using wireless to deliver world class city management