SITA Presentation to Portfolio Committee on Police 29 October 2010

2 Agenda  Introduction  SITA Services Delivered 2009/2010 )  SAPS Account Performance  SLA contract planning for 2010/11  SAPS Service Requirements 2010/11  SITA Service delivery capacity  SITA Service Capacity Benchmark  SITA Pricing Benchmark  SITA support of SAPS Strategic Projects  SITA and SAPS Strategic Priorities for 2010/11

3 Introduction  SAPS signed ICT incorporation agreement with SITA  Hosting Services  Network Services  Application maintenance and Development Services  Decentralised network and IT equipment Support  Specialised Consulting Services  Bureau Service for Transversal Systems  Annual Contracting Process  Continuous ICT requirement analysis  September MTEF projections  January/February proposal  March/April refinements during negotiations

4 Introduction  SLA negotiations concluded 18 November 2009  8 x SITA proposals submitted during negotiation process  8.5% discount secures agreement  SLA signed 11 February 2010  Interim payment arrangement concluded 3 August 2009  Full Government orders received 29 November 2009

5 SITA Services Delivered 2009/2010 Recurring ICT Support Services Projects and Ad Hoc Transactions (SAPS and IJS CAPEX funding) VAT Exl

SAPS Account Performance 2009/10 6  SAPS Cash flow  Orders were received in August 2009  SITA had to finance operating costs  SAPS averaged 33 debtor days across all services  SAPS contribution to SITA operating expenses  SITA negotiates annual sustainability model with NT and DPSA. Model assumes that all customers contribute equally to the SITA OPEX  SAPS required contribution to SITA OPEX was R198m  OPEX contribution only calculated on SLA services – No mark- up on Infrastructure projects and once-off procurement  SAPS actual OPEX contribution was R133.7m

SITA Annual Results for 2009/10 7 SAPS Account Performance SITA OPEX contribution

SLA Contract Planning for 2010/11 8  Current contracting status  First SITA costing of SAPS ICT requirements tabled on 11 February 2010  Refined SITA proposal with service reduction options tabled 31 May 2010  Interim payment orders to the value of R700m approved 13 September 2010 and received 27 October 2010  Operating liability  SITA / SAPS Business Agreement caters for contingency in services pending annual SLA negotiations  SITA agreed at BA meeting of 10 February 2010 to maintain 2009/2010 service levels  30 September 2010 liability is R592.8m (VAT Incl)

SLA Contract Planning for 2010/11 9  SAPS Service requirements for 2010/2011  SITA February and May 2010 proposals were based on a minimum recommended ICT support capacity  Substantial growth in SAPS ICT equipment requires additional resources – Current ratio of 1 technician to 400 devices need to be adjusted to industry norms of 1:185 to improve on current “best effort” response times  Base cost increased year-on-year and SITA reduced its OPEX contribution expectation

SITA Services Proposed 2010/11 10 Recurring ICT Support Services Projects and Ad Hoc Transactions (SAPS and IJS CAPEX funding)

SITA Service delivery capacity 11  Resources  Gauteng technical support severely understaffed  Additional technical resources required in all provinces due to substantial ICT equipment growth

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SITA Service delivery capacity 13  Resources  Due to technological advances in SAPS ICT requirements the support base costs of SITA resources and industry partners used for hardware support grew as well. All services were affected.

SITA Service delivery capacity 14  Resources  Current assigned resources are as follows: Recurring ICT Support ServicesNumber of Services rendered Number of Applications Supported Assigned Resources Centralised Data Processing Network Support842 Application Maintenance Application Development1123 Specialised Consulting45 Decentralised Services Support20  DSS SAPS CBU49  DSS Coastal Region114  DSS Central Region51  DSS Northern Region132 CBU Management3 Totals

SITA Service delivery capacity 15  Industry Partners

SITA Service delivery capacity 16

SITA Service delivery capacity 17

SITA Service Capacity Benchmark 18  Gartner Benchmark  Gartner performed an benchmark on all SITA Infrastructure Services in November  The key finding on specifically the SAPS equipment and LAN support, is that the number of resources assigned is well below the industry norms (double the current capacity recommended) and that the SITA negotiated cost is almost unsustainably low.  With Gartner’s permission the following summary demonstrate the SITA and SAPS specific measures both in terms of cost and resources.

SITA Service Capacity Benchmark 19

SITA Service Capacity Benchmark 20 Desktop Support ServicesHelpdesk Services LAN Support Services WAN Support Services

SITA Pricing Benchmark 21

SITA support of SAPS Strategic Projects 22  Deployment of E-Docket capability  SITA reported in June 2009 that the E-Docket capability was deployed at 107 police stations.  Current status is that E-Docket is deployed to 363 police stations in 8 provinces (Eastern Cape to be deployed shortly)  600,059 dockets have been scanned to date  Durban Central police station leading on 27,382 dockets scanned.  KwaZulu Natal have scanned 278,430 dockets  Gauteng have scanned 215,688 dockets

SITA support of SAPS Strategic Projects 23  SAPS Network Upgrade Programme (NUP)  SITA is tasked on an annual basis with the upgrade of the SAPS network. Tasking for 2010/2011 is expected shortly.  SITA and SAPS agreed to accelerate the NUP projects, depending on the availability of funding.  To date the following progress was made. YEARSAPS Funding Availed SITA Contracted Switching Centres Sites Upgrades 2005 to 2008R325,1m /2009R248.3m /2010R518.5m388 TOTALR1091.9m261,046

SITA support of SAPS Strategic Projects 24  SITA participation on IJS Initiatives  SITA has permanent representation on the IJS Board to address any service delivery and strategic matters.  The Integrated Case Docket Management Systems (ICDMS) redevelopment is central to the SAPS IJS interfaces and project development is on track. The first system functionality will be demonstrated to SAPS management on 10 November  SITA successfully delivered various interfaces between the SAPS systems and the systems of NPA, Justice and DCS.  The E-Docket interface with the Courts have been tested and the Durban Magisterial Court will be the first implementation.

SITA support of SAPS Strategic Projects 25  Implementation of Fingerprint bill  Following the Bill review in November 2009, SITA participated in the IJS/SAPS workshops to do the detail implementation planning.  SAPS continued with business alignment while SITA focussed on the network infrastructure upgrade as enabling mechanism.  Last workshop was held in January 2010 and no further support was requested.

26  SAPS Bandwidth  SAPS requires an immediate increase in its available bandwidth on its networks for the E-Docket and Firearms permit system deployments  Although SITA has ample bandwidth available on the SITA NGN, a challenge lies in the integration of such capability  SITA and SAPS is working jointly on a strategy to address business requirements within the next six months. SAPS Strategic Priorities for 2010/11

27  SAPS Crime Investigation Services  SAPS will focus strongly on the enablement of its Forensic Science Laboratory (FSL) and Criminal Record Centres (CRCs)  FSL Solutions  SITA has developed various solutions for the FSL domain and it currently in process to establish a procurement mechanism for specialised FSL analysis equipment  SAPS just concluded a contract for the development of a Property Control and Exhibit Management (PCEM) system and SITA will support the integration of such capability into the FSL case management and DNA systems already deployed SAPS Strategic Priorities for 2010/11

28  SAPS Crime Investigation Services  Criminal Records Centre (CRC) and Local CRC offices (LCRC)  SITA supports the current CRC and LCRC systems, but such systems require a total renewal and further integration into the Crime Administration Systems (CAS)/Integrated Case Docket Management Systems (ICDMS).  Proposals for the rewrite of the effect have been tabled in 2007 and The 720 page specifications have been updated to keep tracked of recent developments for the Fingerprint Bill, but no formal tasking have been received as yet for the development to commence.  SITA will shortly table a proposal on how the FSL and CRC/LCRC priorities of SAPS can be support over the next year. SAPS Strategic Priorities for 2010/11

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