Florida Relay & CapTel Report Florida TASA Meeting Sid Minnick, Product Marketing Manager Greg Denes, Channel Manager October 25, 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

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Agenda TRS Traffic CapTel Traffic Outreach Updates © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 3

TRS Traffic April 2013 – September 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 4

5 TRS Total Session Minutes April 2013 – September 2013

TRS Trend © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 6 June 2012 – September 2013

TRS Call Type Comparison © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 7 April 2013 – September 2013

© 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 8 Center Distribution of Florida Relay Traffic 2 rd Quarter 2013 (April-June) Total Florida Relay Calls – 219,572 Calls Received in Miami Call Center – 184, % Handled in Miami

Center Distribution of Florida Relay Traffic Total Florida Relay Calls – 244,407 Calls Received in Miami Call Center – 222, % Handled in Miami © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 9 3 rd Quarter 2013 (July-September)

Florida Relay Customer Contacts © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 10

CapTel Traffic April 2013 – September 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 11

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 12 Total CapTel Session Minutes April 2013 – September 2013

CTS Trend © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 13 June 2012 – September 2013

Outreach May 2013 – September 2013 © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 14

Outreach – Events Attended May 2013 – October May12 MayPBCAD Night at the MoviesPalm Beach 16 May1 May32 nd Annual Broward Aging Conf.Pembroke Pines 22 May22 MayFearless Caregiver ConferenceStuart 10 Jun10 JunHLA Greater Miami PresentationMiami 27 Jun27 JunPlant City Fun Fest & JamboreePlant City 19 July21 JulyBACES CentralOrlando 25 July25 JulyFearless Caregiver ConferenceBoca Raton 26 July26 JulyBoomer Times ExpoHollywood 8 Aug8 AugLifestyles After 50 ExpoSun City Center 12 Aug14 AugFlorida Conference on AgingOrlando 22 Aug22 AugNaples Chamber of Commerce ExpoNaples 23 Aug23 AugLifestyles After 50 ExpoDunedin 7 Sept8 SeptEmerald Cost Home & Health ExpoFort Walton Beach 3 Oct3 Oct50+ FYI ExpoWinter Park 5 Oct5 OctDisAbilities ExpoDavie 11 Oct11 OctFamily Physicians Group ForumOrlando 17 Oct20 OctFlorida Assoc. of the Deaf Conf.Tampa 13 Apr © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 15

Outreach – Upcoming Events 28 Oct30 Oct2013 SE Regional Institute on Deafness Conf.Lake Buena Vista 9 Nov9 NovWalk4HearingJacksonville 10 Nov10 NovLifestyle Festival / Veteran ParadeWest Palm Beach 15 Nov15 NovCentral Florida Parent Center WebinarOrlando 17 Nov17 NovWaving Hands Picnic & Deaf ExpoMiami 23 Nov23 NovCommunication Access & Technology ExpoTampa 5 Dec5 DecFearless Caregiver ConferenceMiami 7 Dec7 DecHSCF, Family Walk Day: Walk with the AnimalsMiami...and more to come. © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 16

Outreach – Event Photos © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 17 DisAbilities Expo at Nova Southeastern – Davie

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 18 Outreach – Event Photos Florida Conference on Aging – Orlando

Outreach – Event Photos © 2012 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 19 FAD 2013 Conference – Tampa

Outreach – Event Photos © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property FYI Expo – Winter Park BACES Central – Orlando Fearless Caregiver Conference – Boca Raton

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 21 Florida Relay Banner Stand New Florida Relay Banner Stand

© 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 22 Actual number of StarLines inserted in FL bills for this issue: English: 924,690 Spanish: 45,736E-Bill Customers AT&T Florida Bill Insert – Bifold

Updates © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 23

It Can Wait… AT&T, along with the other major wireless carriers, continues to invest in the “It Can Wait” campaign. The nationwide campaign promotes no texting while driving. Already, 1.2 million people have pledged not to text and drive. Visit ItCanWait.org to take the pledge. Consider this: Over 100,000 accidents a year involve drivers who are texting. Those who read and send text messages while driving are 23 times more likely to be in a crash. © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 24

Questions? © 2013 AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. 25