1. Finance Department Environmental Services City of Superior Superior Water Light & Power Wastewater Billing

2. Since July of 1995, Superior Water Light and Power (SWL&P) has been including charges for municipal sewage service on customer’s monthly utility bills. This billing service has been provided, for a cost, as a convenience to customers and the City. Wastewater Billing

3. Beginning in January 2014, City sewage bills will no longer be sent from SWL&P as part of their monthly utility bill. Wastewater Billing

4. Discontinuing billing for sewage service was a business decision by SWL&P based on a number of factors Upcoming changes to customer information and billing system Review of the resources and time required to manage the sewage billing process. Data they will provide: Premise ID Premise address Usage Reading type Wastewater Billing Data they will NOT provide: Tenant information Meter numbers Actual readings Read dates

5. Cost and staffing limitations require the City to limit billing to a quarterly basis, rather than monthly. Monthly billing would require a rate increase. Wastewater Quarterly Billing

6. Sewage bills will be generated by the City on a quarterly basis. The first bill will arrive in April 2014. This bill will include charges for the months of January, February and March. Wastewater Quarterly Billing

7. Subsequent bills will be sent in July, including charges for April, May and June; Wastewater Quarterly Billing

8. in October for July, August and September; Wastewater Quarterly Billing

9. and January of 2015 for October, November and December 2014. Wastewater Quarterly Billing

10. Sewage rate 1/1/2014 is $5.50 fixed fee plus $7.71/unit For a family of 4 that uses 10 units/month 250 gallons per day This would mean a monthly bill of $82.60 $5.50 + 10 units x $7.71/unit The quarterly bill would be $247.80 $82.60 x 3 How Will this Affect the Average Bill?

11. Residential Rental Properties SWL&P can only provide the City with usage data by address; they cannot provide their customer names due to consumer privacy requirements. The City will bill property owners, not tenants. The City will NOT be able to bill tenants, even if owners were to provide written authorization. Wastewater Quarterly Billing

12. Wastewater Bills for Rental Property The information that will be included on each sewage bill: Property address, including the apartment #, if there are separate meters for each apartment The monthly usage The variable fee and fixed fee per month The total monthly fee The reading type The total amount due

13. Address Units of Usage Variable Fee @ $7.71/unit Fixed Fee Total Monthly fee Reading 1234 Anywhere St. Apt 14$30.84$5.50$36.34Estimate 1234 Anywhere St. Apt 14$30.84$5.50$36.34Actual 1234 Anywhere St. Apt 13$23.13$5.50$28.63Actual 1234 Anywhere St. Apt 27$53.97$5.50$59.47Estimate 1234 Anywhere St. Apt 27$53.97$5.50$59.47Actual 1234 Anywhere St. Apt 27$53.97$5.50$59.47Actual 1234 Anywhere St. Apt 39$69.39$5.50$74.89Estimate 1234 Anywhere St. Apt 3 10 $77.10$5.50$82.60Actual 1234 Anywhere St. Apt 39$69.39$5.50$74.89Actual 1234 Anywhere St. Apt 43$23.13$5.50$28.63Estimate 1234 Anywhere St. Apt 43$23.13$5.50$28.63Actual 1234 Anywhere St. Apt 4 4 $30.84$5.50$36.34Actual Total$605.70 Late charges$0.00 Amount Due$605.70 Example Bill for Rental Property 4-Plex

14. Beginning in January, landlords can request the most recent twelve-month water use history for a rental unit. The request must be made by leaving a phone message on a dedicated phone line or through the SWL&P website. Requests will be processed and responded to through email or U. S. mail. Resource availability precludes SWL&P from supplying information directly over the phone. Wastewater Bills for Rental Property

15. 12-Month History from SWL&P Usage Month Date range 6 Jan 12/21/20121/20/2013 5 Feb 1/21/20132/20/2013 5 Mar 2/21/20133/20/2013 6 Apr 3/21/20134/20/2013 7 May 4/21/20135/20/2013 6 Jun 5/21/20136/20/2013 7 Jul 6/21/20137/20/2013 7 Aug 7/21/20138/20/2013 5 Sep 8/21/20139/20/2013 6 Oct 9/21/201310/20/2013 7 Nov 10/21/201311/20/2013 6 Dec 11/21/201312/20/2013

16. 12-Month History from SWL&P UsageMonthDate range 5Feb1/21/20132/20/2013 5Mar2/21/20133/20/2013 6Apr3/21/20134/20/2013 7May4/21/20135/20/2013 6Jun5/21/20136/20/2013 7Jul6/21/20137/20/2013 7Aug7/21/20138/20/2013 5Sep8/21/20139/20/2013 6Oct9/21/201310/20/2013 7Nov10/21/201311/20/2013 6Dec11/21/201312/20/2013 4Jan12/21/20131/10/2014

17. Commercial properties: With written authorization, similar to that required for stormwater billing, sewage bills can be sent to the local facility instead of a corporate office. Wastewater Quarterly Billing

18. Bill Consolidation The City will work with property owners to provide bills listing their properties in a manner that best suits their needs, if at all possible. Using the same software for wastewater and stormwater billing may mean if Stormwater bills are consolidated, the same consolidation scheme will need to be used for wastewater. Wastewater Quarterly Billing

19. Questions? City of Superior Superior Water Light & Power Diane NelsonDan Zuchowski Stormwater and Administrative Manager Assistant Finance Director Customer Service Center 715-395-5826715-395-7437 715-394-2200 nelsond@ci.superior.wi.uszuchowskid@ci.superior.wi.usSWLPquestions@SWLP.com Dan Zuchowski Assistance Finance Director