Session 12 Volunteer Training Process

Volunteer Training Process Phase I: Recruitment (PR & MS) Create list of opportunities Match up to gaps in organizational chart Explore avenues of advertisement Current volunteers In office Churches: liaisons

Volunteer Training Process Phase II: Relationship Development (PR & MS) Meet, in office, with interested volunteer within one week of initial contact Have them complete application after interview Following reference check, review of application, plug them into a scheduled appointment, “First Experience” Allows them to see and “get hooked” from the beginning Allows you to know they are available during regular appointment times Explicit instructions MUST be given to new volunteer not to contribute anything to appointment; only there to observe. They can ask questions once patient leaves.

Volunteer Training Process Scheduling the Medical Professional May need to be more flexible with medical staff May need to be more flexible with medical staff Professional Professional Work schedule varies Work schedule varies Availability changes Availability changes Try to place them on consistent team Try to place them on consistent team Same day/time helps with relationship and team building Same day/time helps with relationship and team building

Volunteer Training Process Phase III: Training (PR & MS) Phase III, Part A: Orientation to general patient services, SLM Delivered at first visit, assignment for each week Department Leader will need to add additional materials to SLM packet, from supplements provided by CompassCare

Volunteer Training Process Phase III: Training (MS)‏ Phase III, Part B: Basic Ultrasound skills acquisition In-House: Radiologist, MD, Sonographer, NM Outsourced Training

Phase III, Part C: Skill Development and proficiency Volunteer Training Process Phase III: Training (PR & MS)‏

Volunteer Training Process MS Staff File Contents Application Application Resume Resume Professional Licenses Professional Licenses Copy of training Copy of training Training Checklist Training Checklist Review questions for each module Review questions for each module Professional Development Plan Professional Development Plan Educational Record Educational Record

Volunteer Training Process - Phase IV: Independently execute patient services Ongoing coaching/feedback Weekly communication Quarterly Department Meetings Regularly Scheduled Volunteer Observations Professional Development Plan Articles, websites, seminars, books

Volunteer Training Process Phase III: Training (PR) Phase III, Part A: Orientation to general patient services, SLM Delivered at first visit, assignment for each week All PR patient-contact volunteers must complete the first 4 modules. Advocates must also complete the last module, “The Seven Fundamentals” You will need to work with your Executive and Advancement Director to create the content for Module 1: Culture