Chapter © 2009 Pearson Education, Inc. Publishing as Prentice Hall

Organizations demand more & better information through IT Information Delivery lies in responsibiity of IT 8-2

© 2009 Pearson Education, Inc. Publishing as Prentice Hall 8-3 Thus Information Management addresses the business & IT issues along with challenges in managing INFORMATION efficiently

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Capture Use Maintain 8-4

© 2009 Pearson Education, Inc. Publishing as Prentice Hall IT Effectiveness Individual Effectiveness Overall Business Performance 8-5

© 2009 Pearson Education, Inc. Publishing as Prentice Hall In groups of 4 discuss an example of information management in organizations? 8-6

© 2009 Pearson Education, Inc. Publishing as Prentice Hall 8-7 Figure 8.1

© 2009 Pearson Education, Inc. Publishing as Prentice Hall o Customer Information o Financial Information o Operational Information o Product Information o HR Information o Performance Information o Documents o , Instant Messaging o Multi-media o Business Intelligence o Relationship Information as Suppliers, partners etc. 8-8

© 2009 Pearson Education, Inc. Publishing as Prentice Hall In your groups discuss 3 of the attributes listed above 8-9

Security Acquisition Access Navigation Retention Organization IM Life-Cycle Information Management Life Cycle Administration Storage

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Stage One: Develop an IM policy. Stage Two: Articulate operational components. Stage Three: Establish information stewardship. Stage Four: Build information standards. 8-11

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Help to develop Processes, Standards, Guidelines to manage information assets Provides guidance for accountabilities, quality, security, privacy, risk tolerances, and prioritization of efforts for IM. Basically it works as a good auditing tool Should be established at a senior management level. Helps to identify gaps in existing practices. 8-12

© 2009 Pearson Education, Inc. Publishing as Prentice Hall 8-13 Figure 8.2 These maybe components required to be in place to put IM policy practice across organizations

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Clearly articulate IM roles and responsibilities. Information stewards (Understands Business) are responsible for meaning, accuracy, timeliness, consistency, validity, completeness, privacy and security, and compliance of information. Information stewards should be business people. 8-14

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Standards ensure quality, accuracy and control goals can be met – thus reducing complexity and confusion Use metadata repositories to cross- reference models, processes, and programs that reference information. Standards help reduce information redundancy. 8-15

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Culture and Behavior Information Risk Management Information Value Privacy Knowledge Management 8-16

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Integrity and Ethics – defines the information usage boundaries. Formality – enables accurate and consistent information by following process. Control – establishes trust in the information following control mechanisms. 8-17

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Transparency (Openness) – describes the level of trust to speak about errors. Sharing – exchange of sensitive and non- sensitive information amongst employees. 8-18

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Determine level of information security needed and cost to implement. Develop an information security strategy. 8-19

© 2009 Pearson Education, Inc. Publishing as Prentice Hall 8-20 Information Protection Center Risk ManagementStandards Education & Awareness Compliance Identity Management Encryption, rights, access

IM VALUE PROPOSITION SHOULD ADDRESS: Strategic Tactical Operational Information Value is difficult to quantify. It takes time for an IM Investment to pay off. IM Value is a subjective assessment. 8-21

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Organizations must be in compliance with many new privacy regulations globally Many countries now require a chief privacy officer. Eg. For Outsourcing or people leaving 8-22

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Strategy People Processes Technology and Architecture Culture and Behaviors Governance 8-23

© 2009 Pearson Education, Inc. Publishing as Prentice Hall External Environment Strategic Planning Information Life Cycle Planning Program Integration Performance Monitoring 8-24

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Roles and Responsibilities Training and Support Subject-Matter Experts Relationship Management 8-25

© 2009 Pearson Education, Inc. Publishing as Prentice Hall Project Management Change Management Risk Management Business Continuity Information Life Cycle - Collect, create and capture - Use and dissemination - Maintenance, protection, and preservation - Retention and disposition 8-26