1. Chapter 1: Information Systems and People Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 1

2. Learning objectives 1.Role of IS in organizations 2.Three characteristics of valuable information 3.Four components of IS 4.MIS research areas 5.Examples 6.Ethical questions Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 2

3. Google “Google’s mission is to organize the world’s information...” Access to information has transformed work, study and personal accomplishment Accessibility not appropriate or desirable for some information Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 3

4. IS in action American Idol California DMV Walmart Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 4

5. Organizations and IS 1.Operations management 2.Customer interactions 3.Decision making 4.Collaboration and teamwork 5.Strategic initiatives 6.Individual productivity Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 5

6. 1. Managing operations Functions to deliver goods and services Compliance Industry-specific operations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 6

7. 2. Customer interactions CRM systems build and maintain relationships Web-based front offices and online self- service Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 7

8. 3. Making decisions Data-driven decision making Business intelligence Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 8

9. 4. Collaborating on teams Social networks Online communities Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 9

10. 5. Strategic objectives Competitive advantage Businesses and nonprofit organizations Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 10

11. 6. Individual productivity Computer software Electronic devices Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 11

12. Nature of information Data Information Knowledge Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 12

13. Information value Timeliness Accuracy Completeness Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 13

14. IS components 1.People 2.Technology 3.Processes 4.Data Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 14

15. 1. People Leaders Managers and staff Information technology team User-generated content Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 15

16. 2. Technology Hardware Software Telecommunications Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 16

17. Set of activities to achieve task Business process management Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 17 3. Processes

18. 4. Data Raw ingredient for every information system Converted into digital format, integrated and shared across systems Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 18

19. IS discipline Development Organizations Individuals Groups Markets Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 19

20. IS in business Marketing Finance HR Sales Manufacturing Entrepreneurship Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 20

21. IS in nonprofits and government Fundraising Updates Micro-volunteering Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 21

22. IT department Chief Information Officer (CIO) Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 22

23. Collaborating on IS Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 23

24. Productivity Microsoft productivity survey Role of IT Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 24

25. Ethical issues Privacy Crisis management Reputation Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 25

26. Summary 1.Role of IS in organizations 2.Three characteristics of valuable information 3.Four components of IS 4.MIS research areas 5.Examples 6.Promises, perils and ethics Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 26

27. Nasdaq OMX case Electronic trading exchange Competes on speed Risks Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 27

28. Emergency response Use and enhancements Challenges Copyright © 2013 Pearson Education, Inc. publishing as Prentice Hall Chapter 1 - 28 Twitter case