LENOVO SERVICES Ordering & registering services warranty May 2011 ChoonHa Phoon Lenovo Service Offering : ThinkPlus and Lenovo Care

Order Processing & Warranty Registration Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack

Scenario 1 Order : Tying Warranty together with HW purchase Step 1: Always enter the machine’s order details first, followed by the intended warranty upgrade. Step 2: When the service PN is entered on the next line after the machine info, under service tie code column, make sure the corresponding line number of the machine is entered (e.g. if the machine order is in line 10, enter “10” on the service tie code column) Step 3: Ensure the quantity of machine matches the quantity of the warranty upgrade. Step 4: Ensure that you key in the warranty email address under the services line item to receive the warranty registration confirmation email.

Scenario 1 Order : Tying Warranty together with HW purchase The HW quantity must always match the services quantity Example: 40 units of MTM 7493A42 30 units to be tied to 41E9984 10 units to be tied to 41E9903 X The HW quantity does not match services quantity

Scenario 1 Order : Tying Warranty together with HW purchase The HW quantity must always match the services quantity Example: 40 units of MTM 7493A42 30 units to be tied to 41E9984 10 units to be tied to 41E9984 √ Split the MT order into 2 lines – 30 units and 10 units

Order Processing & Warranty Registration Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack

Scenario 2 Order : For single machine & warranty Step 1: Identify the machine & the correct PN for the upgrade Step 2: In LPOS, enter the service PN, and click on arrow to expand the line. Key in the machine’s info that you wish to tie the upgrade to. Once order is submitted, registration will be done at back end, and customer will receive confirmation email that machine has been upgraded.

Order Processing & Warranty Registration Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack

Scenario 2 Bulk: Post-sales Services Order Scenario 2 processing is used for pre-validation and authorization of bulk aftermarket orders, i.e. tying a warranty upgrade PN to multiple machines. Step1: Access the link below for Pre-sales validation. Lenovo network: http://services.lenovo.com/registration Outside Lenovo network: https://services.lenovo.com/registration

Services Registration Processing: Scenario 2 Bulk Orders Step 2: Download the service registration template by clicking on the link. Step 3: Follow the step-by-step guide stated on the page. Upon successful submission of the registration template, customer will receive an email with an Authorization number & PIN number.

Services Registration Processing: Scenario 2 Bulk Orders Step 4: Once Authorization number is received via email, customer can then place their order through LPOS. Registration will be done at factory’s end. Step 5: Customer will receive confirmation email that the machines have been successfully upgraded.

Order Processing & Warranty Registration Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack

Scenario 3: Buy Warranty standalone (order process) Step 1. With the help of your local sales lead or the Services Product Manager, identify the correct services PN that you intend to order Step 2. Place order through LPOS.

Step 3: Registration Required Email will be sent to the email ID provided in the order.

Scenario 3: Buy Warranty standalone (registration process) Step 1. Access the URL provided in the Registration Required email. Lenovo network: http://services.lenovo.com/irj/portal/anonymous/selfregistration Outside Lenovo network: https://services.lenovo.com/irj/portal/anonymous/selfregistration Key in the Authorization Code and PIN Number

Scenario 3: Buy Warranty standalone (registration process) Step 2. You may download a copy of the T&C in PDF format to be read. Step 3: Select “Agree” to acknowledge that you have read the T&C. Step 4: Click on either single or bulk registration. Select bulk registration if you intend to register multiple machines

Scenario 3: Buy Warranty standalone (registration process) Step 5: Click to download the bulk registration template in .csv format. Save the file for update. Step 6: Complete the .csv file by filling in all the required cells.

Scenario 3: Buy Warranty standalone (registration process) Step 7: Return to the page, browse for the completed file location, and click upload.

Scenario 3: Buy Warranty standalone (registration process) Step 8: You will be directed to this Service Registration page, should there be any error encountered, you will be prompted with a message. Double check to ensure all data in upload file is correct (i.e. machine type, serial number etc), then upload again.

Scenario 3: Buy Warranty standalone (registration process) Step 9: Upon successful submission (no errors encountered), you will need to create contact information as shown in the screenshot below.

Order Processing & Warranty Registration Scenario 1 – Tying Warranty to Hardware purchase – both ordered at same time (registration done at factory). Scenario 2 – Buy single warranty after machine is shipped, i.e. when information on which machines are to be upgraded is finalized & available (registration done at factory). Scenario 2 bulk – same as Scenario 2 but with multiple unit of warranty & machines. Scenario 3 – Buy Warranty standalone (most common), when information on which machines are to be upgraded is not available yet (registration done by customer). Physical Pack

Physical Pack – Thinkplus & LenovoCare Registration to be done by end customer after point of sales. Printed inside the physical packs: terms & conditions, instructions for registration, contact emails, URLs

Registration for Thinkplus & LenovoCare Physical Packs Lenovo network http://services.lenovo.com/irj/portal/anonymous Outside Lenovo network https://services.lenovo.com/irj/portal/anonymous Step 1: Click on Physical Pack Registration

Registration for Thinkplus & LenovoCare Physical Packs Service Activation Code: 18 digit alphanumeric code Eg. HUP73Y2872JJ8EYN5J HUP = 3 digit region code 73Y2872 – services part number JJ8EYN5J - 8 digit random number Step 2: Key in the SAC, Offering Purchase Date, Serial Number and Email address

Registration for Thinkplus & LenovoCare Physical Packs Step 3: Download a copy of the T&C Default language will be displayed Translated languages will be available for selection (if available)

Registration for Thinkplus & LenovoCare Physical Packs Step 4: Save a copy of the T&C to be read. Step 5: If you have read & agree to the T&C, click “Agree”, the click “Submit”

Registration for Physical Packs - COMPLETED

Warranty Lookup - Physical Packs To lookup the warranty for physical pack registration Lenovo network http://services.lenovo.com/ibapp/il/WarrantyLookup.jsp Outside Lenovo network https://services.lenovo.com/ibapp/il/WarrantyLookup.jsp

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