Making Managed Services Easier Presenter: Greg Henderson Director, International

What is “Managed Services”? Recurring revenue generated from a defined service. Managed Service Definition:

Motives for Offering Managed Services Net New Recurring Service Revenue – New customers acquisition with service differentiator – New recurring revenue services to existing customers Incremental Sales of existing product and projects – Performance Monitoring, Identify pre-failure indicators – Overall network health and asset and reporting Reduced “current” Operating & Service Costs – Improved IT staff utilization and more profitable service delivery – Automation of non-revenue generating activities

How Managed Workplace Delivers

Central Dashboard

Monitoring, Alerting and Reporting 24x7 Monitoring and Alerting of entire network – All servers, all desktops and most network components, including status of back-ups Asset Management & Inventory Tracking Automated trouble ticketing Automated Summary Monthly Reporting Alert Notifications by Recommended price to end-user of £149 per month / per customer where less than 10 devices, £249 per month for 10 to 50 devices The immediate value to your customer:

SMB Customers Solution Provider Vendor Ecosystem SECURITY BU/DR NETWORKING SYSTEMS Vendor Ecosystem PSA/CRM SERVICE

Real Time Alerting and Monthly Reporting Includes monitoring on most devices and applications found in a typical SMB environment Pre-configured performance & asset reports provided for review with your customer

Value Summary of Managed Workplace 1. “Net New” recurring revenue 2. Increase traditional sales 3. Decrease service delivery costs

Challenges to Date Bloody expensive… Investment in an RMM platform requires money up-front Change required to the business model is difficult Other tools required that are also a challenge to implement High cost upfront, longer development cycle – Too much to deal with!

Pricing ON-PREM Initial investment of £2,499 Your own SC 3 MBS OM Licenses 254 devices per site HOSTED Get started for as little as £149 / month No additional HW/SW costs Pay-as-you-Grow Licensing Appliance vs. Software Option

Brookland Special Offer Hosted dashboard with remote monitoring, reporting and remote access capabilities Priced per site per month – £148 for the initial site, £49 thereafter per site Set-Up Costs – With a 12 month commitment, no charge, or – With no commitment, one time set up fee of £299 Appliance option available at £550 per site – Includes hardware, OS and pre-installed agent Monitoring includes: – Windows servers, desktops, Exchange, SQL, SNMP based routers & switches, Backup Exec – Maximum of 254 devices per site

Hosted Service Hosted Dashboard Marketing & Sales Material All Future Upgrades Incl. Dedicated Account Management Online Training Dedicated Technical Support

Incremental Revenue Opportunity Your net new revenue: 10 customer sites each having 10 to 49 devices £2,490 “net new” recurring monthly revenue £29,880 “net new” recurring annual revenue Your Cost: For the hosted Managed Workplace solution £589 per month £299 one-time fee (without annual commitment) £7,068 per year Gross Profit Potential: £1,901 monthly – 300% PROFIT! £22,812 annually – 300% PROFIT!

Upgrade to Full Functionality Upgrade to enhanced functionality and additional resources – £600 one-off charge to upgrade to the Level Platforms development system – Includes Partner Development Manager Partner Portal Additional templates, reports and scripts Enhanced functionality, including patch management, user management, remote control and custom reporting

Engagement Become a partner today Development planning with your PDM Technician training Deployment Assisted first install Deploy licenses 30 day health check Growth Unlimited free training Unlimited free support Unlimited free product upgrades Quarterly Business Review A proven path to success! Your First 90 Days

THANK YOU! Greg Henderson Director, International Level Platforms