| e n a b l i n g | i n t e r a c t i v e | a d a p t i v e | O V E R V I E W Providing secure access to real-time data via the Internet Focused on delivering innovative Web-based systems solutions to the global insurance community, ClaimSuite® technologies support client's operations around the world through secure, reliable, results- driven applications. ClaimSuite® technologies are Web-native, standards- based, scalable and affordable.

F E A T U R E S 100% Internet product - no special software is necessary, only an Internet connection and a browser are needed Global Data Access – real-time data is available at any time and from any location Unsurpassed ease of use - little or no training is required Empowering users - tools such as the Report Designer enable even the least computer-literate to construct their own reports and undertake sophisticated data analysis The power of Natural Language - users identify the information of interest to them via everyday “Plain English” phrases Individualised features - every user is delivered a customised experience tailored to their particular preferences and security profile 100% Internet product - no special software is necessary, only an Internet connection and a browser are needed Global Data Access – real-time data is available at any time and from any location Unsurpassed ease of use - little or no training is required Empowering users - tools such as the Report Designer enable even the least computer-literate to construct their own reports and undertake sophisticated data analysis The power of Natural Language - users identify the information of interest to them via everyday “Plain English” phrases Individualised features - every user is delivered a customised experience tailored to their particular preferences and security profile Some of the key features / benefits of the ClaimSuite ® system are:

F E A T U R E S cont’d Custom branding - every screen is shown using personalised logos, layouts and colour schemes; ClaimSuite can act as, or be readily integrated into, any client’s website A simple “one-click” method of downloading information into Microsoft Excel and other formats useful for data exchange Electronic work product – reports, spreadsheets, photographs, video, etc can be attached to claims and made available for others to download Subscriptions to smart mailing lists - users describe the type of claims they are interested in and thereafter receive automatically customised Alerts whenever relevant information is recorded or updated Processing of an unlimited number of currencies – exchange rate conversions and other computations are performed automatically Security - on-par with many online banks but customisable to the extent of privileges being set on a per user, per record, per column-heading basis Incorporated administrative / management / monitoring facilities for quality control, management insight, client tracking etc Custom branding - every screen is shown using personalised logos, layouts and colour schemes; ClaimSuite can act as, or be readily integrated into, any client’s website A simple “one-click” method of downloading information into Microsoft Excel and other formats useful for data exchange Electronic work product – reports, spreadsheets, photographs, video, etc can be attached to claims and made available for others to download Subscriptions to smart mailing lists - users describe the type of claims they are interested in and thereafter receive automatically customised Alerts whenever relevant information is recorded or updated Processing of an unlimited number of currencies – exchange rate conversions and other computations are performed automatically Security - on-par with many online banks but customisable to the extent of privileges being set on a per user, per record, per column-heading basis Incorporated administrative / management / monitoring facilities for quality control, management insight, client tracking etc

L O G I N The ClaimSuite ® system is secure. Access is granted only after successful authentication via the login page. All transactions are encrypted.

T R A C K I N G User accesses and all other interactions with the system are logged. Statistical reports detailing usage patterns are available to authorised clients online.

B R A N D I N G ClaimSuite screens adopt a presentation style appropriate for each user and can include the corporate branding and design scheme of any client.

O P T I O N S Every user is delivered a customised set of features according to their security privileges and preferences.

D E S I G N An innovative Report Template feature enables each user to identify exactly what information they are interested in and how that data is presented.

N A M E Creating a report template is an incredibly easy and intuitive process, consisting of two simple stages usually accomplished in a matter of seconds.

Users select the column headings they want shown when a report is viewed. (The column headings available are completely adaptable - those shown above are for a demonstration system and are for illustration purposes only). Users select the column headings they want shown when a report is viewed. (The column headings available are completely adaptable - those shown above are for a demonstration system and are for illustration purposes only). C H O O S E

The Report Designer offers a series of Wizards that lets users create and maintain their own unique library of sophisticated report templates with ease. W I Z A R D S

S O R T I N G A report template can automatically sort claims. Any column headings that have been included in a template can act as a basis for its ordering.

A R R A N G I N G Columns of information can be re-positioned within a report template so that they appear in any order across the screen or page.

Q U E R Y I N G ClaimSuite provides a unique Natural Language query feature. Using Plain English phrases users choose which claims are included in a report when it is viewed.

R E A L – T I M E Every report template provides a particular perspective on real-time claims data. Users simply select which report they want to view.

R E V I E W The report filter and other specifications can be reviewed and revised on-the-fly, facilitating ad-hoc data analysis.

S U M M A R Y Results can be presented in an automatically summarised form.

R E S U L T S ClaimSuite reports show the very latest information of interest to each user, formatting and arranging the data precisely as a user’s report template specifies.

E X P O R T ClaimSuite makes it a simple one-click process to export claims data to Microsoft ® Excel for further analysis. Printer-friendly versions and other formats useful for data exchange are also readily available.

D E T A I L Clicking a claim in a report leads to a detailed view of the relevant claim record.

U P D A T E When a user’s security profile allows it, information in this detailed view can be updated. These editing privileges are defined on a per data-field basis (notice that some of the fields shown above are “enabled for editing”and some are not).

F I L E S Attaching electronic work product – reports, spreadsheets, photographs, presentations, video, etc – to a claim is simple. Published files can be downloaded by other users.

N O T I F Y Users with appropriate security privileges can use the Claim Notification Form to notify new claims. (The set of fields available are completely adaptable - those shown above are for a demonstration system and are for illustration purposes only).

I N S T A N T The data interchange between users is instantaneous. Tailored alerts are automatically sent to those who have an interest in a particular type of claim.

P R E F E R E N C E S ClaimSuite supports a wide range of international date and number formats. Users choose their preferred settings.

S U P P O R T A support area is integrated into ClaimSuite. The ClaimSuite support team responds to requests rapidly.

ClaimSuite