Chapter 1 Intranets Chapter Objects Intranet Basics Intranet Management Strategic Intranet Intranet Components Intranet Technical Decision Intranet Policies Intranet Budgets Intranet Pilot

Intranet Basics Define and Describe an Intranet Define and Describe an Intranet Understand The Facilities Provided by an Intranet Understand The Facilities Provided by an Intranet

We define an intranet to be a network employing standard intranet protocols such as TCP/IP Transmission control protocol/ Internet Protocol And HTTP Hypertext Transfer Protocol To connect a set of clients within an organization or a group of associated clients supporting a community interest. The intranet at a corporation was the first commercial intranet to be based on the world wide web and to use the HTTP protocol

to support a group of web browser clients located in geographically dispersed facilities. An organizational intranet provides facilities to : Share information within the organization Share information within the organization Transfer information between departments or other entities within the organization Transfer information between departments or other entities within the organization Make information accessible across geographic and organizational boundaries Make information accessible across geographic and organizational boundaries Collaborate with other people in the organization Collaborate with other people in the organization Automate internal operational processes Automate internal operational processes Provide a single user interface to organizational information resources and tools Provide a single user interface to organizational information resources and tools Train and educate individuals within the organization Train and educate individuals within the organization

With these facilities, an intranet offers the opportunity for an organization to : Provide ready access to information needed to make information decisions Provide ready access to information needed to make information decisions Increase awareness of other projects happening within the organization Increase awareness of other projects happening within the organization Support geographically dispersed individuals and departments Support geographically dispersed individuals and departments Stay abreast of the latest advances in fields related to the organizations mission Stay abreast of the latest advances in fields related to the organizations mission

An organization can use these capabilities to : Imporve the quality of its decisions Imporve the quality of its decisions Expedite decision making Expedite decision making Eliminate duplication of effort Eliminate duplication of effort Improve communication throughout the organization Improve communication throughout the organization Increase the cohesiveness of the organization Increase the cohesiveness of the organization Facilitate collaborative efforts Facilitate collaborative efforts Enhace competitive advantage Enhace competitive advantage Boost morale and increase employee retention Boost morale and increase employee retention Increase productivity Increase productivity

With this flexible structure, intranets can provide failities to share : Stategic plane Stategic plane Budgets and financial analyses Budgets and financial analyses Benefits information Benefits information Product development documents Product development documents Comments on collaborative projects Comments on collaborative projects Competitive analysis Competitive analysis Data sheets Data sheets Personnel data Personnel data

The intranet can there by support intra- organizational efforts in the following areas : Internal communications Internal communications Collaborative and cooperative projects Collaborative and cooperative projects Intellectual capital management Intellectual capital management Business process reengineering Business process reengineering

INTRANET MANAGEMENT Understand management issues related the adoption of an intranet throughout your organization Understand management issues related the adoption of an intranet throughout your organization Engage management in a discussion of organizational issues related to the deployment of an intranet in your organization Engage management in a discussion of organizational issues related to the deployment of an intranet in your organization

Lets consider some interesting statistics about corporate adoption and acceptance of intranets from major market research firms, including IDC, forester research, and zone research. More than half of the larger corporations now have an intranet in place More than half of the larger corporations now have an intranet in place The majority of corporations are considering implementing an intranet if they don't have one yet The majority of corporations are considering implementing an intranet if they don't have one yet By 1998, corporations were spending close to $11 billion intranets By 1998, corporations were spending close to $11 billion intranets With intranet expenses accounting for approximately one-quarter of the money spent on web initiatives by U.S. companies, the amount spent on intranets continues to rise. With intranet expenses accounting for approximately one-quarter of the money spent on web initiatives by U.S. companies, the amount spent on intranets continues to rise.

An intranet is highly distributed and tends to support decentralized decision making and control. if your organization has hierarchical management structure in place, an intranet can serve to break down some of the barriers between management levels, increasing communication and making people at each level more responsible for the success of the organization.adoption of a corporate intranet facilitates A corporations move toward lines of business from a centrally controlled vertically integrated business model. with the information it needed to operate as separate profit and loss (P&L) centers, each line of business could make decisions on a local level, reporting results to corporate management. while BJ started as a decentralized effort, control can be shared more easily through communication via the corporate intranet.

STRATEGIC INTRANETS Understand how an intranet supports your organization's mission Understand how an intranet supports your organization's mission Pose questions in order to design an intranet for your organization Pose questions in order to design an intranet for your organization

Intranets can support an organization's mission by facilitating communication, enhancing cooperation, and promoting collaboration. examples of ways in which an intranet can support an organization's mission include : Providing competitive analysis to marketing so that company can fulfill its mission of remaining the market leader in a particular product area. Providing competitive analysis to marketing so that company can fulfill its mission of remaining the market leader in a particular product area. Supporting the sharing of information and case loads in an organization with a mission to offer low-cost community legal services to those in need of legal aid. Supporting the sharing of information and case loads in an organization with a mission to offer low-cost community legal services to those in need of legal aid.

Let's pose a number of questions for your organization to answer. How does an intranet support your organizational mission ? How does an intranet support your organizational mission ? How can an intranet assist your organization in information sharing ? How can an intranet assist your organization in information sharing ? What data processing function are currently performed within the organization ? What data processing function are currently performed within the organization ? What additional data processing functions need to be performed within the organization ? What additional data processing functions need to be performed within the organization ? Which of these functions can be performed on application servers on the intranet to distribute the load, improve the user interface, or make the data or application more accessible throughout the organization ? Which of these functions can be performed on application servers on the intranet to distribute the load, improve the user interface, or make the data or application more accessible throughout the organization ? How can an intranet streamline your data processing operations ? How can an intranet streamline your data processing operations ?

INTRANET COMPONENTS Understand the components of an intranet Understand the components of an intranet Compare the intranet and an intranet Compare the intranet and an intranet

Web Browser Web Server Application Server Application Server APICGI JDBC Driver Component Transaction Server Database Driver Application Server Application Server API Component Transaction Server Component Transaction Server Component Transaction Server Database Driver

An intranet serves an organization or a community of interest and restricts access to members of the organization or community. the intranet is the public network of networks and servers connected via IP (intranet protocol) around the would. At A corporation, the intranet supports application processing while the intranet public site provides information on the corporation and products. At BJ, the intranet provides confidential information on product development plans and allows access to code under development, while the intranet provides access to information released to the public.

INTRANET TECHNICAL DECISIONS Pose the technical questions that need to be answered to formulate your intranet strategy Pose the technical questions that need to be answered to formulate your intranet strategy Make technical decisions within your organization regarding your intranet strategy and security requirements Make technical decisions within your organization regarding your intranet strategy and security requirements

Let's look first at existing application and information systems What components of an intranet are currently in place in the organization ? What components of an intranet are currently in place in the organization ? Do all members have web browsers on their desktop systems Do all members have web browsers on their desktop systems Is connectivity in place for all members of the organization to access all webs sites on the intranet ? Is connectivity in place for all members of the organization to access all webs sites on the intranet ? Does your organization have existing internal web sites ? can existing web servers accommodate additional web sites ? can existing web sites accommodate additional connect ? Does your organization have existing internal web sites ? can existing web servers accommodate additional web sites ? can existing web sites accommodate additional connect ? What hardware is available for use within the intranet ? What hardware is available for use within the intranet ? What software available for use within the intranet? What software available for use within the intranet? Witch existing applications and legacy systems are worth maintaining ? Witch existing applications and legacy systems are worth maintaining ? Witch of these can be easily connect to the intranet? Witch of these can be easily connect to the intranet?

deterrence deterrence protections protections detections detections response response

INTRANET POLICIES INTRANET POLICIES Understand the need for policies governing your intranet Understand the need for policies governing your intranet Develop guidelines and policies for intranet usage Develop guidelines and policies for intranet usage

AUP is the acronym for acceptable use policy. this policy describes what is allowed and not allowed by your organization regarding the use and dissemination of information and documents its important to develop such policy regarding the use and dissemination of information and documents for your organization's At A corporation there were licensed marketing databases witch could not be shared with people out side the company, it was important to include a notice in the AUP At A corporation there were licensed marketing databases witch could not be shared with people out side the company, it was important to include a notice in the AUP For the intranet that this information was for internal use only since BJ is a start up venture, the AUP for the intranet provides guidelines for protecting software and project planes that are under development and not ready for release yet. For the intranet that this information was for internal use only since BJ is a start up venture, the AUP for the intranet provides guidelines for protecting software and project planes that are under development and not ready for release yet.

check on confidentiality polices and make sure that they apply to documents that ’ s are available on your organization's intranet. develop or updates confidentiality policies with members of your world wide web council, so that each group understands ramifications of making documents available on your organization's intranet check on confidentiality polices and make sure that they apply to documents that ’ s are available on your organization's intranet. develop or updates confidentiality policies with members of your world wide web council, so that each group understands ramifications of making documents available on your organization's intranet A corporation and BJ both develop polices for confidentiality and for internal use in the documents that ware posted to the intranet corporations modeled its intranet polices after its hard copy documents polices while BJ develop its document policy along with its intranet and internet polices when the company was started A corporation and BJ both develop polices for confidentiality and for internal use in the documents that ware posted to the intranet corporations modeled its intranet polices after its hard copy documents polices while BJ develop its document policy along with its intranet and internet polices when the company was started

INTRANET BUDGETS Understand the cost factors involved in the development, deployment, and maintenance of an intranet Understand the cost factors involved in the development, deployment, and maintenance of an intranet

Technology – hardware and software Technology – hardware and software Management Management Network security Network security Training Training Learning curve Learning curve Maintenance and update Maintenance and update DBMS and legacy systems integration DBMS and legacy systems integration Human resources – headcount and expertise Human resources – headcount and expertise

INTRANET PILOT Understand a pilot intranet deployment Understand a pilot intranet deployment Understand the reasons for a pilot project Understand the reasons for a pilot project

Involving users and information providers from the beginning of the planning process is the best way to ensure that your system meets then needs of both the users and information providers For A corporation it was critical to engage members of various departments in the development of an intranet pilot the BJ community is much more comfortable using intranet applications and the main pilot project is the development of the online learning software for internal and external deployment, once again the needs of the user community are the most important factor to consider in developing, a pilot intranet project For A corporation it was critical to engage members of various departments in the development of an intranet pilot the BJ community is much more comfortable using intranet applications and the main pilot project is the development of the online learning software for internal and external deployment, once again the needs of the user community are the most important factor to consider in developing, a pilot intranet project

pilot implementation allow organization to pilot implementation allow organization to build user and management acceptance build user and management acceptance incorporate feedback into their plans and development incorporate feedback into their plans and development understand costs and resources required to maintain and manage and intranet understand costs and resources required to maintain and manage and intranet establish and support a group of trained users and information providers over time establish and support a group of trained users and information providers over time

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