ALCOHOL SERVER TRAINING

It’s The Law The 3 Simple Don’ts Don’t Serve A Minor Don’t Over Serve Don’t Serve Someone Who is Already Intoxicated

Checking I.D.’s Check I.D. on every sale. Accept only valid Ohio drivers license or State I.D. Ask the customer to remove I.D. from his/her wallet. Communicate with the customer by asking questions. Street Address, Year of Graduation, Astrological Sign WARNING SIGNS A customer seems nervous and moves to different locations. A person states that he is a friend of someone in charge. WHEN IN DOUBT - DON’T SERVE

Look for imperfections along the outside of lamination ! Make sure the picture matches The person using the I.D. Check the birthdate and expiration date!

B.A.C. Blood Alcohol Content (A measurement of the amount in a person’s system) Legally Impaired to Drive in Ohio =.08 BAC 150 lb. Male with empty stomach 2 drink =.05 4 drinks =.10 8 drinks = drinks =.30 The liver eliminates less than 1 measured drink per hour Tolerance is the ability to mask the effects of alcohol

Definition of a Drink New Math == 5 oz. Table Wine 12 oz. Beer 1 oz. Spirits Measured Drinks

The Behavioral Signs 4 Progressive Steps Lowered Inhibitions - As inhibitions are lowered, people become talkative, relaxed, over-friendly, lose their self-control and sometimes display loud behavior. Poor Judgement - Behaving inappropriately, using foul language, telling off-color jokes, annoying others or increasing the rate of drinking exhibits poor judgement. Slowed Reactions - Glassy unfocused eyes, forgetting things, lighting more than one cigarette at a time, losing their train of thought and slurred speech result from slowed reactions. Loss of Coordination - Stumbling or swaying, dropping belongings and having trouble opening a door can indicate a loss of coordination..08

Absorption Rate Factors Factors in determining how quickly alcohol is absorbed into a person’s bloodstream Size of the customer Gender of the customer Food Strength of Drink Rate of Consumption Mood Drug Use

Cut-Off Guidelines 1) Make clear statements. Speak directly to the point. Your guest needs to understand what you are saying and what you are suggesting to remedy the problem. Example: “I’m sorry. I can’t serve you another drink.” 2) Use “I” statements. Take responsibility for your statements. Example: “I can’t serve you another drink because I’m concerned about you safety.” (“You” statements put guests on the defensive. 3) Be nonjudgmental and nonthreatening to guests. Judgmental statements are perceived as “put-downs” and promote defensiveness and anger. Example: “How about making your next one a soda or coffee.” 4) Give a reason for your actions. People don’t like to be treated in an arbitrary or condescending manner. Example: “I’m sorry, but this event could lose it’s license if I serve you another drink.”

Understanding Liability Common Negligence Based on prior court cases, these laws set a minimum standard for the actions a reasonable person should take to prevent problems. Dram Shop Liability If an establishment sells alcohol under a state permit, then they may be subject to dram shop laws. These laws outline specific penalties for third party lawsuits when alcohol is involved. The law requires that servers make a reasonable effort to prevent intoxication in customers, prevent alcohol sales to minors and to intervene/cut-off if a customer does become intoxicated.

HAVE FUN! USE COMMON SENSE! & WHEN IN DOUBT DON’T SERVE!