Balance of State Continuum of Care (BoSCoC) NH HMIS Training Evaluation 08/09/2012 1NH-HMIS Training on 8/9/ BoSCoC

Overview of BoSCoC Training Date: 8/9/2012 Purpose: Training for all users and Agency Admins was required because there was a software upgrade to ServicePoint 5.0. Where: Mandatory training held at DOT Computer Resource Center, 7 Hazen Drive in Concord, NH. Number of Attendees: 18 users/Admins in the morning and afternoon sessions. Training lasted 2 hours for end users; Admins were required to stay an extra hour to review Reports and Administrative tasks. Attendees were given a training binder that included 300 pages of documentation and a DVD with videos. They were asked to fill out an evaluation form, but everyone did not fill out a form, and some did not complete every question. Users knew before training that there was a test to verify knowledge and that passing the test was a requirement for access into the new version of ServicePoint 5. After passing test, users were ed their HMIS certificate and given access to SP5. Donna held make up training at Nashua and Manchester location and also online. NH-HMIS Training on 8/9/ BoSCoC2

Agencies Represented NH-HMIS Training on 8/9/ BoSCoC3 Agency Name# of Attendees# of Users# of Admins New Generation Homeless Shelter -Greenland 211 Center for Life Management – Derry 321 Crossroads House211 Seacoast Mental Health Center 101 Community Services Council of NH – Franklin 101 BM-CAP211 BHHS101 Tri-county CAP422 First Congregation Church Emergency Shelter 211 TOTALS18810

Is this your first time attending HMIS training? #AnswerResponse% 1Yes739% 2No1161% Total18100% 4NH-HMIS Training on 8/9/ BoSCoC

Would you say the length of the training was: #AnswerResponse% 1Too Brief317% 2Just Right1478% 3Too Long16% Total18100% 5NH-HMIS Training on 8/9/ BoSCoC

Please rate your overall knowledge/skill level using the HMIS software (circle one in each category) Rating: 0 indicates the least knowledge and 11 indicates the most knowledge. #Question ResponsesMean 1Before attending this session/event After attending this session/event NH-HMIS Training on 8/9/ BoSCoC

What did you hope to gain from this session? #AnswerResponse% 1How to enter a client record 1267% 2How to look up resources211% 3How to check a client into a bed 1056% 4Other (Please specify)633% 7NH-HMIS Training on 8/9/ BoSCoC

The registration process from the Eventbrite website was: #AnswerResponse% 1Easy1376% 2Just Right424% 3Too Difficult00% Total17100% 8NH-HMIS Training on 8/9/ BoSCoC

Would you say the frequency of reminder s was: #AnswerResponse% 1Too many317% 2Just Right1583% 3Not Enough00% Total18100% 9NH-HMIS Training on 8/9/ BoSCoC

How well did this session meet its stated objectives? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% 2216% 33211% 44528% % Total18100% 10NH-HMIS Training on 8/9/ BoSCoC

Was the content organized and presented well? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % % Total18100% 11NH-HMIS Training on 8/9/ BoSCoC

How would you rate the delivery of the content? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % 44633% % Total18100% 12NH-HMIS Training on 8/9/ BoSCoC

How would you rate the trainer? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % 44317% % Total18100% 13NH-HMIS Training on 8/9/ BoSCoC

How would you rate the handouts? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% % % Total16100% 14NH-HMIS Training on 8/9/ BoSCoC

How would you rate the location and room? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% 2216% 33211% 44422% % Total18100% 15NH-HMIS Training on 8/9/ BoSCoC

After the training, rate your comfort level with these ServicePoint tasks: Rating: 1 indicates the least accurate and 5 indicates the most accurate. #Question12345ResponsesMean 1entering a single client assessing a client entering a family record checking a client into a bed looking up a client NH-HMIS Training on 8/9/ BoSCoC

If online training videos were available 24/7, how likely would you be to watch the videos? Rating: 1 indicates the least accurate and 5 indicates the most accurate. #AnswerResponse% 1100% 22655% 33327% 4419% 551 Total11100% 17NH-HMIS Training on 8/9/ BoSCoC

Which type of training method do you prefer? #AnswerResponse% 1watching videos showing the computer screen only 211% 2watching videos showing the instructor interaction with the screen and class 16% 3traveling to a location with a live trainer on site 1583% 4other:16% 18NH-HMIS Training on 8/9/ BoSCoC

I would like to attend additional training on: Choose all that apply. #AnswerResponse% 1Another User Training333% 2Administration Training444% 3Basic Report Writing444% 4Advanced Report Writing333% 5User Group (interactive group with other users) 00% 6Other:00% 19NH-HMIS Training on 8/9/ BoSCoC

How often would you like to have a refresher training? #AnswerResponse% 1Monthly00% 2Every 3 months16% 3Every 6 months422% 4Once a year1161% 5Other:211% Total18100% 20NH-HMIS Training on 8/9/ BoSCoC

Job Type/Role #AnswerResponse% 1Case Manager317% 2Program Manager528% 3Agency Administrator528% 4Executive Director317% 5Volunteer00% 6Other:633% 21NH-HMIS Training on 8/9/ BoSCoC

Summary Tim from Bowman Systems trained 85 users in 5 days, 3 locations and 10 sessions (morning/afternoon each day) Most users, not their first training and thought length of training was just right Using Eventbrite to register was easy Most everyone improved their knowledge or skill level 83% said the several s sent by HMIS as reminders about the training were just the right amount Content organization, delivery, handouts and the trainer all received favorably high ratings NH-HMIS Training on 8/6/ GNCoC22

Summary (cont’d) Comfort level of using the system after the training was markedly higher Mixed review on watching videos 61% of users want to travel to be trained by a live trainer every year; 22% wanted refresher training every 6 months Users want additional training on Basic Report Writing and Administration tasks NH-HMIS Training on 8/6/ GNCoC23