1. HP OpenView eCare is a fast, efficient way to access always- on, interactive technical support tools needed to manage your business and ensure uptime. Information and tools used by HP OpenView support experts are now available to you, to support multi-platform, OpenView environments. Please mouse click to continue with the tour of HP OpenView eCare. OpenView eCare www.openview.hp.com/services

2. Menu please choose one of the following areas Exit Menu 2.Troubleshooting 3. Support Offerings 4. Stay Connected 5. Problem Reporting 7. Using Products 8. Training 1. Main Page: support.openview.hp.com 6. HP NetAction Product

3. Main Page HP OpenView eCare consists of eight main support and resource functions. 4. Problem Reporting 1. Troubleshooting 2. Support Offerings 3. Stay Connected Back to the menu 5. Using Products 6. Training Click mouse to continue 7. Developer Support Programs Submit & track support calls. Software Update Manager Auto Pass Passwording Register for email notification of fixes. Learn from the on-line OpenView community. Manage your support contract. Available 24 hours a day, seven days a week. 8. NetAction Products Bluestone Opencall And others

4. Troubleshooting We have an enhanced Knowledge Base to help you Self-Solve. Click mouse to continue Back to the menu You can search by Key Words Knowledge Resources Includes: Application Notes Engineering Notes Product Manuals White Papers FAQ’s Known Problems Patch Documentation

5. Troubleshooting Document ID Lookup on our Knowledge Base can help you find your answers. Click mouse to continue Back to the menu You can search by Document ID Documents include: Engineering Notes Patches Known Problems

6. Support Offerings You can choose the appropriate Level of Support for your Service Contract. Customer Care Standard Click mouse to continue Customer Care Premier Customer Care Extended Customer Care Advantage Back to the menu Partner Care Extended

7. Support Offerings Developer Support Programs Different Types of Developer Programs to meet your needs. Click mouse to continue Here is an example of one type of program for NNM, ITO, and ECS. Back to the menu

8. Partner Care Click mouse to continue Back to the menu Partner Care Program Find out more about our Partner Care Programs to meet your needs

9. Stay Connected Discussion Forum Browse other Categories See participants messages by subject, category, or author. Choose other ITRC Links Click mouse to continue Discuss OpenView with other OpenView users! The ITRC is home to information on HP-UX and HP Hardware. Back to the menu

10. For personalized notifications of: Proactive patches Known problems Email Registrations Stay Connected Click mouse to continue Back to the menu

11. Stay Connected Network with others in the OpenView Community Click mouse to continue Back to the menu OpenView Forum International www.ovforum.org (external link)

12. Stay Connected Click mouse to continue Back to the menu Remote Support Sessions Learn about how remote support sessions could help resolve your incident.

13. Submit a support call electronically through the HP IT Resource Center. HP OpenView eCare will take you to the login/register screen. Problem Reporting Click mouse to continue Back to the menu

14. Track a previously submitted Support Call After entering your login and password (see previous slide), you will be taken to the Software Call Manager Main window to enter the Case ID here. Problem Reporting Click mouse to continue Back to the menu

15. Problem Reporting Here you can see the technical product support telephone numbers worldwide. Click mouse to continue Back to the menu Additional country numbers on website. Product Support Telephone Numbers

16. Click mouse to continue Back to the menu HP NetAction Support NetAction Software Support All your NetAction Product Needs. Blue Stone Opencall Process Manager Many others…

17. Using Products HP OpenView Manuals Click mouse to continue You can browse through manuals electronically for your OpenView Products. Just choose the Product and Version Number. Back to the menu

18. Using Products Licenses and Passwords Click mouse to continue Obtain information for evaluation passwords. Move existing licenses and migrate licenses to new products. Generate permanent passwords for new products. Back to the menu

19. Using Products Software Updates Click mouse to continue Use SUM to request or download software updates. Back to the menu

20. Using Products HP OpenView Software Patches Click mouse to continue Obtain the latest patches for your OpenView product. You can select by: Product Keywords Patch Name Back to the menu

21. Using Products HP OpenView Online Demos Back to the menu See how these OpenView products can provide solutions for your business. Click mouse to continue

22. Manage your Support Contract Access HP‘s Support Contract Assistant Request contract assistance (form site) Click mouse to continue Back to the menu Using Products

23. Find out about Product Obsolescence This area describes the HP OpenView product obsolescence policy, including the product support life cyle. Click mouse to continue Back to the menu Using Products

24. Process Documentation Have questions about entitlement, or software updates? In this area, find answers to those questions and more. Click mouse to continue Back to the menu Using Products

25. HP OpenView Training Training Click mouse to continue View classes and schedules for training at the HP OpenView University. Find out more information on the HP OpenView Consultant Certification Program. Back to the menu

26. HP Education Services Training Back to the menu Click mouse to continue View classes and schedules for OpenView Products through the HP Education Services.

27. Thank you for your attention and interest in this eCare Tour. We hope you enjoy using the HP OpenView eCare website for your OpenView support needs. Click on the above url to go to the eCare Website. End the tour with mouse click OpenView eCare www.openview.hp.com/services Back to the menu