January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College LibQUAL+ Results: What Now? Dr. Dawn Thistle Director of Library Services Assumption College

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Can we hear you now? Good!

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College PLANNING!  Marketing Plan –Survey –Post-survey activities It is just as important to publicize the results of the survey as to promote the survey itself Let your constituents know what you learned and what you plan to do with the information

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Involve Your Staff  Increases their knowledge of users’ perceptions  Increases their buy-in with changes that may be indicated  Many staff were involved in the survey marketing activities, but not all  Hold a Staff Retreat

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Library Staff Retreat July 18, :30 Arrive / Coffee, etc. +8:45Librainium GAME +9:45“The User is not Broken”; Blogs discussion +10:30 LibQUAL+ Committee report (Group 1) –We’ll draw straws for the order +11:15LibQUAL+ Committee reports (Group 2) +12:00Lunch / Walk the grounds +1:00 LibQUAL+ Committee reports (Group 3) +1:45Craft activity-- Making tiles--Come with some ideas for a 4” square, relating to Assumption, Libraries, etc. You can bring a picture, etc. to transfer to the tile if you like. +3:00Strategic Initiatives / Budget Planning discussion +4:00 (4:30?) See ya!

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Library Retreat  LibQUAL+ Presentations by 3 teams: –Information Control –Library as Place –Affect of Service  All staff were involved

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College LibQUAL+ Retreat 2006

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Analyze Your Data  Raw numerical data from the Core Questions, Local questions and demographics  Comments

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Core Questions Summary 674 respondents

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Core Questions: Undergraduate 562 respondents

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Core Questions: Faculty 66 respondents

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Core Questions: Graduate 11 respondents

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Perceived : Desired Service Level (Means)

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College User Groups First Year

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Information Control User Group Gaps

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Associate Professor

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Age Groups—Gaps

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College General Satisfaction S1 I am satisfied with the way in which I am treated at the library S2 I am satisfied with library support for my learning, research, and/or teaching needs S3 How would you rate the overall quality of the service provided by the library?

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Superiority Mean by User Group Affect of Service

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College LibQual Comments  297 received (out of 695 surveys)  Major topic areas: –Mostly complimentary about the staff (92 comments described staff as “helpful” + 17 about Larry and/or his jokes!) –Need more hours (34) –Need more computers (23+) –Noise (29) –Need more resources (books, databases) (45) Business Sciences Theology  ATLAS-ti software

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Emmanuel d’Alzon Library Library Summit  October 4, 2006

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College Library Summit  Invited Faculty, Administrators and Student Government representatives  Reported on LibQUAL+ results  Had DINNER!  Broke into focus groups: –Collections –Library as Place –Access services –Technology  3 Questions: Like? Dislike? Suggestions for improvement? –Voted for 3 most desired improvements

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College The Assessment Loop Continues  We are now reporting out the results of the Summit  Planning more focus groups  Moving to other forms of library assessment –Information literacy –Collection analysis

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College It’s all about the BUZZ  LibQUAL+ data is extremely helpful  BUT—the buzz about the library has been the greatest benefit!

January 22, 2007 ALA Midwinter, Seattle Emmanuel d’Alzon Library Assumption College THANK YOU!  Questions?  Dawn Thistle