1. Reading Radar Charts

2. LibQual Survey Core categories: Affect of Service – 9 questions
Information Control – 8 questions
Library as Place – 5 questions
Other categories:
CARL questions – 5 questions
Information literacy/outcomes – 5 questions
Satisfaction – 3 questions
Use of libraries and search gateways – 3 questions
Demographics – 5 questions

3. LibQual Survey
For each question asked from a core category and the CARL questions, respondents are asked to rank on a scale of 1 (low) to 9 (high) their:
Minimum service level
Desired service level
Perceived service performance

4. Interpreting the results
Minimum service level
Number we don’t want to go below
Desired service level
Measure of importance to the user, potential goal
Perceived service performance
User perception of how we are doing
For every question we are given the average score for each user group as well as an overall category score.

5. RADAR CHARTS

7. Filling in the Radar Charts

8. Filling in the Radar Charts
IC-1 Making electronics resources accessible form my home or office
Desired Level of Service
Minimum Level of Service
Perceived Level of Service

9. Zone of Tolerance
Zone of Tolerance: Area between the minimum service level and the desired service level

10. Positive Adequacy Gap
The Perceived Score falls in the Zone of Tolerance

11. Filling in the Radar Charts

12. Negative Adequacy Gap
The Perceived Score falls below the Zone of Tolerance
LP-1 Library space that inspires study and learning