1. The Library Summit: the University of Texas Libraries Experience Jocelyn Duffy jduffy@austin.utexas.edu ALA Midwinter 2005 Boston, Massachusetts January 17, 2005

2. Note. M. Kyrillidou and M. Young. (2002). ARL Statistics 2000-01. Washington, D.C.: ARL, p.5. “In an age of accountability, there is a pressing need for an effective and practical process to evaluate and compare research libraries. In the aggregate, among the 124 Association of Research Libraries (ARL) alone, over $3.2 billion dollars were expended in 2000/2001 to satisfy the library and information needs of the research constituencies in North America.” Our Motivation

3. Why hold a Library Summit? Discuss current state of library service quality Generate fresh ideas for change and improvement from the University community Gather qualitative data for strategic planning process from external constituents

4. Libraries Remain a Credible Resource in 21 st Century Note. Digital Library Federation and Council on Library and Information Resources. (2002). Dimensions and Use of the Scholarly Information Environment. 98% agree with statement, “My … library contains information from credible and known sources.” Only 15.7% agreed with the statement “The Internet has not changed the way I use the library.”

5. Annual Web Usage - UT Austin Libraries 2000-2003

6. Entrance Statistics - UT Austin Libraries 1991-2003

7. Understanding LibQUAL+ The necessity of assessment Rapid shifts in information-seeking behavior The reallocation of resources from traditional services and functions

8. Library as Place by Status LibQUAL+ Spring 2003 Survey – UT Austin

9. Four Dimensions – Social Science & Psychology

10. Trends: Social Science/Psychology

11. Summit Overview Facilitated roundtable discussions focused around four service quality dimensions How to improve where service quality is currently below users’ expectations or deteriorating over time Focus on “how to” not “can’t do”

12. Using Summit Feedback Data will be used to improve services and for strategic planning process Data will be made available on assessment web site

17. Thanks! Service Quality Assessment and Improvement: http://www.lib.utexas.edu/vprovost/assessment/index.html For more information about LibQUAL+ and the Library Summit concept at the University of Texas Libraries, contact: Jocelyn Duffy, jduffy@austin.utexas.edu Damon Jaggars, jaggars@austin.utexas.edu Fred Heath, fheath@austin.utexas.edu