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Your LibQUAL+ ® Community: A Results Meeting American Library Association (ALA) Annual Conference Washington, DC June 25, 2007 Martha Kyrillidou, Director.

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Presentation on theme: "Your LibQUAL+ ® Community: A Results Meeting American Library Association (ALA) Annual Conference Washington, DC June 25, 2007 Martha Kyrillidou, Director."— Presentation transcript:

1 Your LibQUAL+ ® Community: A Results Meeting American Library Association (ALA) Annual Conference Washington, DC June 25, 2007 Martha Kyrillidou, Director Statistics and Service Quality Programs Association of Research Libraries old.libqual.org

2 Results Notebooks Sections for Overall, Undergraduates, Graduates, Faculty, Staff, Library Staff include: –Demographic Summary –Core Questions Summary –Dimensions Summary –Local Questions –General Satisfaction Questions –Information Literacy Outcomes Questions –Library Use Summary Appendix describing changes in the dimensions and the questions included in each dimension.

3 old.libqual.org Results Results Notebooks (PDF) http://old.libqual.org/Manage/Results/index.cfm –Group Notebook (PDF) –Unified Notebook (PDF) –User Comments –Excel Data File SPSS data files (if requested at registration) will be e-mailed to the primary contact two to three months after the session has closed.

4 old.libqual.org Core Items and Dimensions 22 core items (i.e., questions) Three dimensions: Affect of Service – 9 questions Information Control – 8 questions Library as Place – 5 questions

5 old.libqual.org DO YOU UNDERSTAND YOUR RESULTS?

6 old.libqual.org Understanding Your Individual Results Look at the top 5 most desired services Compare your results with peer or ARL institutions Compare your results over time Compare your faculty’s minimum with the aggregate minimum acceptable levels –Same for perceived and desired Look at user groups individually

7 old.libqual.org Understanding Your Individual Results Look at user groups by discipline Look at results to determine if users are not aware of what the library already does Explore one question by discipline and user group Probe the questions that had meaningful gaps between perceived results and minimum expectations Focus on questions with negative gaps (i.e., the red)

8 old.libqual.org Interpreting Your LibQUAL+® Data Determining representativeness LibQUAL+ ® Scores have 3 interpretation frameworks: –Zone of tolerance –Peer comparisons –Longitudinal analysis Quantitative Analysis: Excel Data Qualitative Analysis: Comments

9 old.libqual.org Determining Representativeness

10 old.libqual.org Understanding Your Individual Results: Radar Charts Key Term: Zone of Tolerance

11 old.libqual.org Key to Radar Charts Key Term: Zone of Tolerance

12 old.libqual.org Radar Chart Basics Key Term: Zone of Tolerance

13 old.libqual.org What Do the Colors Mean? Green And Blue Key Term: Zone of Tolerance

14 old.libqual.org What Do the Colors Mean? Red Key Term: Zone of Tolerance

15 old.libqual.org What Do the Colors Mean? Little Yellow Key Term: Zone of Tolerance

16 old.libqual.org What Do the Colors Mean? A lot of Yellow Key Term: Zone of Tolerance

17 old.libqual.org Understanding Your Individual Results: Thermometer Charts Key Term: Zone of Tolerance

18 old.libqual.org Dimension Summary Key Term: Zone of Tolerance

19 old.libqual.org Peer Comparisons Source: Jim Self, University of Virginia, Presented at Performance Measurement in Academic Libraries Workshop, EBLIP4, Durham, North Carolina, May 11, 2007Performance Measurement in Academic Libraries

20 old.libqual.org Peer Comparisons Source: Jim Self, University of Virginia, Presented at Performance Measurement in Academic Libraries Workshop, EBLIP4, Durham, North Carolina, May 11, 2007Performance Measurement in Academic Libraries

21 old.libqual.org Peer Comparisons Source: Fred Heath, LibQUAL+™ Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007

22 old.libqual.org Longitudinal Analysis Source: Fred Heath, LibQUAL+™ Results Meeting, ALA Annual Conference, Seattle, WA, January 22, 2007

23 old.libqual.org Other Analytical Tools LibQUAL+ ® Analytics –Institutional Explorer (peer comparison) –Longitudinal Analysis http://old.libqual.org/Interactive/index.cfm Norms SPSS

24 old.libqual.org Quantitative Analysis: Excel Data Excel data files available on the LibQUAL+ ® Web site http://old.libqual.org/Manage/Results/index.cfm Use customized radar chart template to create custom analyses http://old.libqual.org/Manage/Resources/SampleRadarC hart/index.cfm

25 old.libqual.org Qualitative Analysis: User Comments About one-half of users include comments on their surveys User Comments available on the LibQUAL+ ® Web site –Download comments in Excel or text file Skim the comments Conduct ATLAS.ti analysis

26 old.libqual.org Library Use Summary

27 old.libqual.org 2007 LibQUAL+ ® Highlights: Session I Available for download at: http://old.libqual.org/Pu blications/index.cfm

28 old.libqual.org General Discussion and Q&A

29 old.libqual.org Summary and Closure

30 old.libqual.org LibQUAL+ ® Resources LibQUAL+ ® Web site: http://old.libqual.org Publications: http://old.libqual.org/publications Events and Training: http://old.libqual.org/events Gap Theory/Radar Graph Introduction: http://old.libqual.org/Information/Tools/libqualpresentation.cfm LibQUAL+ ® Procedures Manual: http://old.libqual.org/Publications/index.cfm

31 old.libqual.org The LibQUAL+ ® Team MaShana Davis Technical Communications Liaison mashana@arl.org Yolanda Glass Administrative Assistant yolanda@arl.org Kristina Justh Customer Relations Coordinator kristina@arl.org Martha Kyrillidou Director, Statistics and Service Quality Programs martha@arl.org Khyati Nayak Senior Applications Developer khyati@arl.org Gary Roebuck Technical Operations Manager gary@arl.org

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