A Disruptive Influence...
Dave Coplin National Technology
From: Jonathan Murray Worldwide Technology Officer Microsoft Disclaimer* 1.Forward Looking Statements: The following presentation contains certain predictions and forecasts which may possibly/probably, turn out to be wholly inaccurate. 2.Utility: The forward looking nature of this presentation is unlikely to provide any information which will prove useful for addressing near term challenges in your business or personal life. 3.Work In Progress: This is an ongoing piece of work; as such the author reserves the right to right to amend, replace or contradict any premises, argument or logical statements contained herein. 4.Investment Decisions: Under no circumstances should the information be used to make investment or other life changing decisions. The author’s liability shall not exceed the fee received for this presentation.
Putting Citizens at the Centre
The Power of Data
Take the Lead…
The Architects of Community
People Place IT
People Place IT
Source: “ Get Ready: The Millennials Are Coming!”, Forrester Research, Inc., September 2005 “The Millenials are Coming!”
Multi-media multi-tasking
Telecommuting Myth #1
Telecommuting Myth #2
Working on the “Pause”
People Place IT
55% of Office Space is Empty…
“Office designs that don’t work usually haven’t had technology integrated throughout. They have obviously been spatially led or cost led. That will always fail.” Philip Ross, CEO Cordless Group.
Facilitate chance meetings
Remove the physical trappings of seniority
Cathedral or Community Bazaar?
People Place IT
You’re Not Special Anymore...
Technology is the least of your worries
It’s time to let go…
Government IT Challenge Support Environmental Stewardship Modernise Government IT Reduce Costs Increase Government Worker Productivity Improve Citizen Interaction
Source: Ipsos MORI Great Expectations The experts who provide and manage public services know best The general public should be more actively involved in shaping public services
Social Networking Comes of Age Source: “ Global Faces and Networked Places” A Nielson Report on Social Networking’s New Global Footprint, March 2009
The Citizens are Revolting
“Police complain orders to patrol alone puts them in danger”
Which leaves me feeling like this...
And you feeling like this...
Engaging Citizens
Gritting Lorry
Wheelie Bin
My Council Dashboard Current Street Average Your Year to Date Amount Current Waste Trade Price/kilo Offer Trade? Yes No
Pothole
Data is the New Oil...
Source:
Finding Meaning in the Noise
Take the Lead…
The Architects of Community
Cathedral or Community Bazaar?
Join the Digital and Analogue Worlds
Finding Meaning in the Noise
1. Offer Choice
2. Trust your people
3. ‘Human’ first, ‘technology’ second
4. Be prepared for the unknown
5. Don’t fall into the short-termist trap
Source: Alberto Manguel – “The Library at Night” (Image © Wim Ruigrok) “A pleasantly mad place…” The “Heart” of the Community Promotes Discovery Excels at Service Delivery Provides Interaction Creates Connection & Engagement Invites You In
A Disruptive Influence...
Acknowledgements Key Contributors: – John Coulthard, Gary Burt, Nick Umney, Mark Gayler, Jason Burton, Charles Eales (Microsoft UK & CA) – Gordon McKenzie, Matt Miszeweski (Microsoft WW PS Team ) CBC’s Spark PodcastSpark Gerry Meek David Eaves Nathan Yau Dan Slee James Smith, Jim Morton, Warwickshire County Council James Smith, Jim Morton Dave Briggs Images: – © Microsoft – © iStock (as noted individually)