When the Going Gets Tough, The Tough Go To Working Solutions’ Services OCSEA BENEFITS TRUST Presented August 24, 2001

Top Life Event Benefit Provider Holistic Life Events Services Since 1982 Over 39 Million Lives Served Acquired by United Behavioral Health November, 2000 Serving Benefits Trust members since 1997

Helping Members Meet Challenges of Work and Family

Child/Family Pregnancy Adoption Childbirth/Newborn Nursing Childcare Child Development Teen Issues Parenting Relocation Grandparenting Special Needs

Adult/Elder Financial Planning Retirement Legal Issues Housing Concerns Support Services Respite Care Disaster Support Insurance Information Medicare/Medicaid Transportation Long Distance Caregiving Consumer Assistance

ChronicMed™ Aids to Daily Living Medical Suppliers Food/Nutrition Self Care Travel Issues Social Services Home Health Care Mail Order Pharmacies Medical Alert Systems Special Housing Work Issues Assistive Technology

Life Learning School Issues PreK-12 College Selection College/Financial Community Education Programs Special Education Resources Career Consulting Alternative Education Programs Enrichment Classes Adult Education Classes Lectures Music, Dance, Art and Craft Classes

Service Access Masters-Level Counselors 24 Hours 24 Hours x 7 Days Service TodaysLife.com™ Access through Special Needs/Hearing Impaired Language Line Multi-Lingual Library 800 Toll-Free Member Access

OCSEA Member Stories Member caring for elderly aunt in another county Member seeking child care Sunday- Thursday 5:30 AM-2:30 PM Member with 15 year old son having learning difficulties

OCSEA Benefits Trust FY 2001 Multi Year Utilization Comparison *61% increase in utilization in FY 2001 compared to FY 1998

OCSEA Benefits Trust FY 2001 Satisfaction Survey 99% overall satisfaction rate (3.69 on 4.00 scale FY 2000) average estimated hours saved per member (12.97 last year) Compared to how things were before calling Working Solutions: –89% felt less stress and worry (82% last year) –90% balancing work and family better (81% last year) –66% spent less time away from work (68% last year) –79% were more effective at their job (73% last year)

What Do Trust Members Think About Working Solutions? “I felt that the time spent with me on the phone was good. I knew that they could help me fix the problem with my insurance company over services for my children. I have referred others to Working Solutions because every time I have been given the information I need.” “The elder care information received was excellent for hiring caregivers. Thanks.” “I gave personnel the number and they put an article in our work newsletter so that more people could be made aware of the services. You guys are doing a fine job and I thank you.”

Working Solutions is There in Tough Times

When Layoffs Loom… Valuable Educational Materials (POSTED NOW ON TRUST WEBSITE) –“Smart Money Management” –“Surviving A Layoff” –“Managing Between Jobs” –“Stress Busting Strategies” –and much more…

When Layoffs Loom… Family Resource Counselors to help you: –Assess your current and long term needs –Refer you to customized, budget friendly, local resources –Counsel you on how to make wise consumer choices for yourself and your family

When Layoffs Loom… TodaysLife.com™ web site offers timesaving, valuable tools ( link through Today’s Librarywww.benefitstrust.org –Monthly Newsletter –Virtual Information Fair –Locator Databases –Online Counselor Access –Interactive Tools