Case Manager Interview Presentation Leslie Ryan BSHS 395 June

How important is it to network and collaborate with other providers? Consulting with the other treatment team members is crucial to a correct diagnosis and treatment. Sharing concerns and case notes with others on the team helps to learn from different types /levels of experience. Greatly assists in the overall workload of those involved Follows liability procedures for providing needed treatment.

How do case managers engage in collaboration with other providers to help clients receive services? Use active listening skills and open questions to learn the most important needs of the client. Engage, collaborate and compromise with fellow treatment team members Keep an up to date list of various referral contacts. Maintain professional contacts with those in various fields who may be of future assistance to a client.

How do case managers find and select resources? Be attentive to client needs, motivations, and support systems. Collaborate with other professionals on client cases. Foster good working relationships with referral professionals. Be open to exchanging information with other helping professionals.

What is the role of the CM in the referral process? Facilitating the clients transition from one service or resource to another. Help client to meet immediate needs and or short long term goals. Ongoing encouragement and support to client Proper follow up with clients regarding ongoing progress of goals.

What are the responsibilities of the client in the referral process? Rule of thumb: Never work harder than the client. Client must want to change. Helper is there to assist not enable the client. Client needs to be willing to be vulnerable to expressing and feeling emotions and thoughts which may be difficult. Client must be willing to actively participate in the referral process. I.e.)attending sessions, meetings, making calls etc

What would you say are some difficult aspects of your position? Working with difficult clients Working with unprofessional, uncooperative human service colleagues. Lack of available funding for resources Limited available resources

What are the least enjoyable aspects of your field? Clients dealing with difficult often co morbid conditions. I.e.) mental illness and substance abuse, other types of abuse Difficult or non existent support for clients. Difficult fellow treatment professionals Low pay in many humans service professions.

What types of personality traits are helpful for one in this field? Hard working Culturally sensitive Empathic Honest Observant Inquisitive

What advice do you have about this field for those who may be interested? Network with others as much as possible Be willing to learn about any new opportunities relating the field. Remember to advocate and encourage clients not enable. Self care is a must; be aware of burn out

What are the enjoyable aspects of your position? Able to help client obtain needed resources Collaborate with others Learn something new everyday Meet new human service professionals Able to use education and understanding to make a difference in others lives.

References Jennifer. I. Soto MSW (personal communication, May 25, 2014)