111 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID

2 © 2001, Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Academy Management Academy Orientation-Chapter 2 The “ Manage Academy ” section addresses all the information you need to start and maintain an Academy.

333 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID This Session… 1.Academy Hierarchy 2.Starting an Academy 3.Equipment Requirements 4.Services Manager 5.On Site Support Visits 6.Locators

444 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Hierarchy In order to teach any curriculum offered through the Cisco Networking Academy Program, you must have a support relationship established with an Academy from the tier directly above the tier that your Academy is designated.

555 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Cisco Academy Training Centers (CATC)  Each CATC will train, support, and monitor the instructors at approximately 30 Regional Academies Responsibilities: 1.Quality of training at center and Regional centers 2.Set the standard of quality for the entire system

666 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Regional Academies  The Regional Academy functions as a training and support center for Local Academies Maintains quality set by CATCs Recruits and maintains a minimum of 10 Local Academies for each curriculum they offer Train instructors from Local Academies Provide continuing education for Local instructors Orient instructors to the program Help Local instructors set up their classrooms Answer technical and curriculum questions Fulfill equipment needs

777 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Local Academies  Local Academies are educational institutions, military and community-based organizations  Prepare individuals for a career in networking and success in the 21st-century workplace –Provide an appropriate environment for conducting classes –Select competent instructors –Ensure that its ’ instructors receive the training that enables them to teach the Curriculum

888 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Academy Tree  Illustrates relationships that affect a given Academy Support put in place by Legal Main Contact Outline of Academy and supportive Academies Legal Main Contacts can view report cards for Instructors, classes and rollup performance data

999 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID This Session… 1.Academy Hierarchy 2.Starting an Academy 3.Equipment Requirements 4.Services Manager 5.On Site Support Visits 6.Locators

10 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Starting an Academy  All Academies are required to follow the guidelines outlined in the Quality Assurance Plan (QAP) –Comply with Cisco policies for participating in the Networking Academy Program –Meet or exceed minimum standards for student success and customer satisfaction –Identify factors, strategies, programs, and instructors that enhance student success and provide customer satisfaction leadership –Regularly assess and monitor –Provide ongoing training and support –Use program components and resources to ensure top performance

11 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Registering your Regional Academy To become a Regional or CATC Academy, Main Contacts must establish a contractual relationship with Cisco through their Area Academy Manager

12 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Registering your Local Academy  There are two ways to become a Local Academy: 1.Be recruited by a Regional Academy 2.Seek a new support relationship with a Regional Academy

13 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Initial Registration  Legal Main Contact accesses the Academy Connection  Complete the Edit Academy process flow  Special Features are enabled or disabled: –Allowing student data –Allowing your Academy to participate in Community functionality –Allowing the viewing of future curriculum

14 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Creating Users (Non Student)  Legal Main Contact creates “new user” accounts New users set up their account New users set up their profile Academy asset manager enters the assets for curriculum delivery

15 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Edit User ’ s Profile User ’ s data is stored in the section called My Profile If you answer yes to the Membership Directory question, the data will be searchable by other Cisco Networking Academy Program non-student participants Students can view the information their instructor checked via My Instructor Profile Link.

16 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Prospect and Potential Academies Prospect Academy:If an institution or person is interested in joining the program and you are unable to help them at your institution, you can refer them to the public information pages at As part of a Regional Academy ’ s agreement to train instructors, they are also required to recruit and support 10 new Academies per curriculum within 18 months.

17 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Teaching Environment A room of sufficient size for the number of academy instructor trainees or students being taught Provide sufficient and appropriate computers Provide appropriate and adequate lab equipment Develop safety policies and procedures for the academy training room Plan for individuals who need disability access and accommodations in facilities and program elements

18 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID This Session… 1.Academy Hierarchy 2.Starting an Academy 3.Equipment Requirements 4.Services Manager 5.On Site Support Visits 6.Locators

19 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Purchasing Equipment  The Process 1.Request is made known by the Account Manager (AM) If AM is not known: 2.Verification 3.AM quotes pricing 4.Academy Places Order 5.Cisco ships equipment 6.Cisco ensures that standard SMARTnet support is ordered for CCNA and CCNP equipme 7.The Academy receives the equipment. 8.SMARTnet contract number is assigned 9.Academy receives a SMARTnet welcome package

20 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Support Contracts for Academy Equipment Each Academy is required to have support coverage for Academy lab equipment. In the United States this support is called SMARTnet International communities should check with respective AAMs and MDMs for all support contract issues

21 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID This Session… 1.Academy Hierarchy 2.Starting an Academy 3.Equipment Requirements 4.Services Manager 5.On Site Support Visits 6.Locators

22 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Services Manager  The Global Learning Network - Services Manager (GLN-SM) is a component of the Global Learning Network  This system stores information about the assets that are placed at Academies  The GLN-SM allows academies to track what assets are used to support the delivery of services for each course offered at the academy.  Currently 4 services can be tracked and managed: Curriculum Delivery Personalized Feedback Display Pages Net Labs More Info

23 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Site Survey  A component of the services manager  Gathers information about an Academy ’ s network topology and network capabilities  Provides three “ asset specific ” surveys Web Servers Content Engines NETLAB components

24 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Asset Mangers role in course provisioning  The Asset Manager ’ s responsibility: Inventory assets that will be used to deliver course content Assets can now be declared for use to provide services to various courses Instructors may now select the assets they wish to specify for use in a class This process is called provisioning an asset

25 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Benefits of using Asset Management Better response time for students When Academies use the server, there is more funding available for curriculum development Academies receive hyperlinked TI maps of their Personalized Feedback

26 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID This Session… 1.Academy Hierarchy 2.Starting an Academy 3.Equipment Requirements 4.Services Manager 5.On Site Support Visits 6.Locators

27 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Onsite Support Visits Opportunity for Academies to reflect on the current quality of training they provide Provides an opportunity for an Academy to work with their training academy Develop a strategy for continuous improvement

28 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Quality Assessment  Quality at an Academy can be determined by reviewing several different data points –Results as shown by written and skills test data –Satisfaction collated from the results of the feedback forms –Feedback (both favorable and unfavorable) received during and after training –Support Visit Documentation –Complaints filed with Cisco –Instructor and Student Interviews

29 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Support Visit Report  A support visit report consists of 1.Strengths 2.Areas of challenges 3.Goals

30 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Academy Performance Action Plan (APAP)  The Academy Performance Action Plan (APAP) will be used when data summaries indicate that students are not receiving quality instruction.  The APAP is based on a set of Goals for Improvement identified by the Academy and the training Academy.

31 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Academy Summary Report and Course Feedback  Academy Summary Report Snapshot of Academy ’ s success Summary assessment and course feedback data Instructor certification information Courses that they are currently offering  Course Feedback All students complete a course feedback form after completing an Academy Course Confidence in course objectives Quality of the facility and equipment Curriculum and classroom instruction

32 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID This Session… 1.Academy Hierarchy 2.Starting an Academy 3.Equipment Requirements 4.Services Manager 5.On Site Support Visits 6.Locators

33 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Academy and Class Locator  Can be accessed before or after logging onto the Academy Connection  One locator form, with two options, “Academy” or “Class”  Additional fields have been added to help narrow the search criteria -Theater -Type -Institution Sub-type -Curricula -Course -Environment

34 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID Membership Directory  Search for co- workers and peers with accounts on the Academy Connection  Links to public profile information  Links to Academy location information

35 © 2001, Cisco Systems, Inc. All rights reserved. Presentation_ID