1. © 2008 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Sustainability/ Pérennité Gabriel Fuster gbfuster@cisco.com Technical Advocacy Team

2. Presentation_ID 2 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Sustainability  Quality  Financial

3. Presentation_ID 3 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Qualitative sustainability

4. Presentation_ID 4 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential What is Quality?  QAP

5. Presentation_ID 5 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential What is QAP?  QAP - The guideline for quality at an Academy  Quality Assurance Plan and Academy Operations Guide for Academy curriculum  It summarizes the rules and guidelines to ensure student success and satisfaction. It tells us about: The hierarchical support structure in the program The requirements for Academy instructors The requirements for an Academy The Basic program rules/guidelines Measuring quality at an academy Planning to improve quality at an academy

6. Presentation_ID 6 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Academy Types  By Responsibilities Parent Academies CATC RA Cisco Child Academies LA RA CATC

7. Presentation_ID 7 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential The Role and Function of a Parent Academy

8. Presentation_ID 8 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Three basic functions  Train instructors  Support Child academies  Assist Child with Quality

9. Presentation_ID 9 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential 1. Train Instructors  Academy instructors need to meet the following criteria Know their subject field well Be a good teacher (best practices, student engagement, etc.) Abide by the program rules and guidelines Child proposes, Parent disposes  In addition a Parent Academy instructor: Must be able to share teaching experience  LMC and CL’s responsibility to ensure that their instructors meet criteria

10. Presentation_ID 10 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential 2. Support Child  CNAMS support “How do I …. On CNAMS?” Any experienced CATC/RA member  Curriculum support “I am having a problem with …. in chapter ….” Typically CL or instructor  Operational/Business Support “How can I promote the program to female students?” Typically LMC and/or CL

11. Presentation_ID 11 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential 3. Assist Quality  Support Visits AKA Quality Visit mechanism  This is not a witch hunt!  Pillars of Quality Well trained and committed Academy staff and instructors Institution’s Management committed to Academy Properly equipped Academy facilities  Ultimate proof of Quality The students

12. Presentation_ID 12 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Additional Parent responsibilities  Create opportunities for child’s continuous education e.g. Regional events, during Support Visits, etc.  Work with AAM to grow program Recruit child academy/support program development  Ensure flow of communication to Child Remember that communication is a two-way process  Curricula Adoption

13. Presentation_ID 13 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Other important issues  Plan for SUSTAINABLITY Staffing Retention policy Financial Training fees Support fees Growing the program LA recruitment Additional curricula

14. Presentation_ID 14 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Remember  Successful Children mean that the Parents are doing a good job.  Your AAM wants to support you  Your CATC wants to support you  I want to support you

15. Presentation_ID 15 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Responsibilities of a Child Academy

16. Presentation_ID 16 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential What are the responsibilities of the child academy?

17. Presentation_ID 17 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Financial

18. Presentation_ID 18 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Financial sustainability  How much does it cost you to run NetAcad?

19. Presentation_ID 19 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Financial sustainability  Factors to take into account Training of instructors Equipment purchases Instructor salary Events Support Fees  http://planit.ciscolearning.org http://planit.ciscolearning.org

20. Presentation_ID 20 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Summary

21. Presentation_ID 21 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Quality sustainability  Train and support instructors properly  Retain instructors Is this a problem?  Share best practices  Keep current

22. Presentation_ID 22 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Financial sustainability  Know how much it costs you  Maximise usage  Optimise resources

23. Presentation_ID 23 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Solution: Curriculum Integration  No “one fits all model”  Work with NetAcad Team to support you  Guarantees a measure of sustainability

24. Presentation_ID 24 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential Q and A

25. Presentation_ID 25 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential

26. Presentation_ID 26 © 2008 Cisco Systems, Inc. All rights reserved.Cisco Confidential