1 November 2008 David Hall Sales Manager – New Business Data Centre Hosting for the M-Business

2 Operating in today's business environment is challenging enough for mid-sized businesses without having to keep up-to-date with the latest advances in technology Your infrastructure needs to work faster and be available 24x7, 365 days a year When your systems are down, time is lost, money is lost, and all eyes are on you. Even two minutes can feel like an eternity especially when your reputation is at stake

3 What options are available to M-businesses? Do-it-Yourself - this is an approach to managing IT systems, where a business retains complete ownership and responsibility for set-up, operations, maintenance and support with equipment physically located in their own offices Colocation/Infrastructure Outsourcing - this involves the sub-letting of space, power and network access within a purpose built, highly resilient data centre. The customer maintains the management of its IT systems & computing operations, however most colocation providers will offer a number of technical support packages and value added services Managed Hosting - businesses may choose to outsource their IT systems and computing operations. Outsourcers typically provide an end-to-end, customised solution for their customers, assuming responsibility for the physical infrastructure, management of a customer's IT systems & computing operations

4 The data centre The data centre represents the core of an enterprises IT capability and its smooth operation is critical to business performance These facilities are designed for customers seeking secure, scalable data centre locations and connectivity They offer high levels of data and network security, with electrical and mechanical systems engineered with multiple levels of redundancy, and 24x7 protection against fire and natural disasters, such as:  environmental controls (cooling, fire suppression, etc.)  redundant/backup power supplies  redundant data communications/ network connections  high levels of security (physical)  access control  raised flooring to enable cabling and cooling

5 Types of data centres Network independent  Interconnection to multiple network service providers  Benefit of moving between network service providers  Proximity to internet hubs and other data centres users Network operated System integrator operated In-house  Typically offered by network service providers who own or manage networks  Limited to the numbers of connectivity options  Typically focus on  the client business processes  integrating multiple systems and applications  May choose to host and manage much of their own IT and server requirements Retain the direct control of some or all of their own data centres for security and other reasons Wholesale Typically large buildings offering shell and core infrastructure Customer typically required to fit out individual space Limited connectivity options Operators typically outsource engineering support

6 Services

7 The typical evolution of a customer relationship InitiateEstablishGrowDevelop “I need a secure, reliable and highly connected environment for my servers. I could do with some help setting it up and running it too.” “I need a secure, reliable and highly connected environment for my servers. I could do with some help setting it up and running it too.” “I need to make sure that my customers can always access my services. I can’t just rely on one network provider.” “My business has now expanded and I need more space and a disaster recovery/ backup site.” “My IT team is really stretched. I now need to outsource some tasks that are not necessarily my core focus.” (e.g. data back up, managed services, system monitoring)

8 Managed hosting Managed hosting allows you to leverage the power of the internet and focus on your core competencies by outsourcing all or part of the management of your applications and information technology (IT) systems and/or online infrastructure Delivers value by addressing issues that directly affect revenue generating capabilities such as business continuity, solution availability, brand protection and company reputation Provides best-of-breed hardware, security, storage, and monitoring services with ongoing management – all backed up by Service Level Agreements (SLA) These services are underpinned by advanced high-availability data centres whose infrastructures provide the highest level of physical security and operational reliability

9 Lets companies focus on their core competencies & customer-serving activities What customer value is created? High availability ensuring data, applications & systems are continuously available Gain access to industry, business & technology experts that few mid sized businesses possess on their own Reduces infrastructure costs, increase levels of connectivity and reliability Improves service levels Scalable solutions to enable growth as your business evolves

10 What to look for in a hosting/colocation partner Financial Stability You need to make sure that your provider is still going to be around in the next 12 months Connectivity Network independent model Geographical location Presence in key strategic markets Accreditations & registrations Demonstrates commitment to service and technical excellence Scalability Your needs may change as your business grows or new projects are taken on board Facility Infrastructure Power, cooling, security etc Support Support at all times, technical knowledge Services Match your partner to your needs

11 Leading operator of premium network independent data centres in Europe 20 network independent data centres (with further sites announced in Milan, Paris and Stockholm) Offering a range of data centre and related value added services  highly flexible and scalable  including bandwidth, maintenance and security services Financially robust  Listed on UK LSE (TCY.L)  Inclusion in FTSE 250 and techMARK indices  Turnover H1 2008: £61.9m (34.2% vs H1 2007)  EBITDA: £16.8m (62.5% vs H1 2007) TelecityGroup overview Milan Italy Amsterdam Netherlands Paris France Dublin Ireland Stockholm Sweden London Manchester 8 1 United Kingdom Frankfurt Germany 2 (a) Milan 2 opens in H1 2009, Paris 3 opens in H and Stockholm 2 opens in H (a) data centres across Europe

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