SBSTECH SBSTech (SBS Technical Services)SBSTech (SBS Technical Services) provides innovative, reliable and accessible technology support, and a wide variety of computing, multi- media and data management services and hardware resources to faculty, staff and students in the College of Social & Behavioral Sciences to effectively meet individual, departmental, school and college goals as a learning and research community.

SBSTECH STAFF Your Description Goes Here

New Faculty Welcome Liaison David Fletcher (ITSA Sr.) Telephone: (520) Office: University Services Building, 302

TicketDog (

Instruction and Research computing (1) IT resources at the University of Arizona Type of accounts –UAConnect system Automatically created when NetID is created Web access to at uaconnect.arizona.edu clients can be used to access UAConnect –U-System computing Access for Unix resources Websites, utilities, compilers, and software applications –High performance computing and High throughput computing Research purposes Data storage and management Consulting services

Instruction and Research computing (2) OSCR instructional and multimedia computer labs Gear-to-go free rentals of still and video cameras, sound and lighting equipment, etc. No charge or low cost software –Software can be installed on university-owned computers –Some software can be installed on home computers - check the license agreement. – Classroom Technology Services (CTS) –Maintains equipment in centrally scheduled classrooms –Rents audio/visual equipment Office of Instruction and Assessment (OIA) instructional technology –D2L course management system ( ) –Panopto lecture capture software (through D2L) –Adobe Connect online meeting system overviewhttp://help.d2l.arizona.edu/content/adobe-connect- overview –Qualtrics survey system –Turnitin plagiarism detection (through D2L) –Confluence (wiki program for faculty and staff) Data management resources at UA library

Instruction and Research computing (3) IT resources through SBS Tech SBSTech through CATNet –Login for faculty and staff computers connected to the UA network –Individual and shared file storage space (X drive, S drive and box) can store public, internal and confidential information (FERPA included). But not used for Regulated information (e.g. credit card and HIPAA) Research computing support for grant applications - Involving SBSTech early in grant writing and other research planning activities will help you identify and plan for the technology resources you need. –Recommendations and pricing Hardware Software –Data management and storage plan –SPSS Application software development and maintenance / Database (wiseAdvising, Swift, GAS, E-com, UA Vitae, etc.) Website development and maintenance (College/units/research/grants/conference/events… personal (UITS/OIA)) User profile update ( Video tutorials (

Instruction and Research computing (4) Instructional computing labs –Marshall 480 (course fees required) –SAL (ENR2 S-547, course fees required) for School of Geography and Regional Development –Majors Lab (ENR2 S-545) –English (CC 319) –Collab (Comm 307) for Communications Department graduate student labs –DASL (Soc Sci 115) –Cave (Douglass 112) for Linguistics –Comm 210 for Communications –SirlsLab for iSchool –English Grads & Adjuncts (CC236) Panopto video recording and live streaming support of events TicketDog technical support request system

Information Security (1) The Chief Information Officer (CIO) and the University Information Security Officer (UISO) are responsible for establishing and enforcing information security policy and supporting standards and procedures. Deans, Directors, and Department Heads have the management authority and are expected to take appropriate actions to comply with information technology and security policies. SBSTech has responsibility for implementation of security policy within the college of SBS. Security policy and all implementing standards and procedures apply to individuals using, accessing, storing, transmitting or overseeing university resources, directly or by means of a personally acquired device.

Information Security (2) Individuals who are subject to but do not comply with university security policy and mandatory implementation of standards will be subject to remedial action in accordance with Arizona Board of Regents and University policies and procedures (including but not limited to, the Arizona Board of Regents Code of Conduct, Student Code of Conduct, Code of Academic Integrity, Classified Staff Personnel Policy Manual, University Handbook for Appointed Personnel and the Policy on the Acceptable Use of Computers and Networks), or contract terms, as appropriate. Violations of this policy may result in loss of data access privileges, administrative sanctions and personal civil and criminal liability. In an urgent situation requiring immediate action and leaving no time for collaboration, the UISO is authorized to disconnect any affected device from the network.

SBSTECH Business Practice Local Admin Privilege Equipment and software purchase Support through remote connection Service hours: 8am-5pm (full service) 5pm-8pm (classroom and urgency only) Contact us: TicketDog (full service) and (emergency only) Service problem: TicketDog/anonymous survey /