ISMT E-200: Trends in Enterprise Information Systems Project: GLOCO – Integrated Corporate Portal Part 1 Business Requirement Team Members: Joyce Torres Kenneth Kittredge Pamela Fisher Ruzhena Saltisky Vishal Nath Instructor: Zoya Kinstler Teaching Assistants: Basem Neseim Valar Jayaprakash

ISMT E-200: Trends in Enterprise Information Systems Problem Statement: GLOCO’s acquisition of three other companies has resulted in an IT infrastructure that is maintaining four independent systems that are not interconnected. There are duplicate applications and services provided and most employees currently must access two Web sites. GLOCO needs to integrate systems into one Portal to reduce costs and improve employee and customer access.

ISMT E-200: Trends in Enterprise Information Systems Functional Requirements: 1. The portal must have secure single sign 0n capability 2. The portal must have a unified view for the entire company 3. The portal must support for multiple programming languages such as Java and.NET 4. The portal must have separate customized views for customers, employees and different regions that users belong to. 5. The portal must has the capability to connect to multiple databases, such as Oracle, SQL Server, IBM DB2. 6. The portal must have capability create social communities by using the portal's built-in blog and social networking capabilities. 7. The portal must have a central knowledge repository and information-sharing by using the portal's wiki and RSS capabilities. 8. The portal must have capability to incorporate ERP solutions.

ISMT E-200: Trends in Enterprise Information Systems As-is:

ISMT E-200: Trends in Enterprise Information Systems To-be:

ISMT E-200: Trends in Enterprise Information Systems Benefits: 1.Deployment. Fast deployment of online communities within enterprise applications by using wizards provided by WebCenter Spaces. 2.Flexible system. Flexible and adaptable task flow and portlet development by using pre-existing hardware, software, and development investments. 3.Customization. Comprehensive business dictionary and role-based customizations through WebCenter Spaces 4. Open platform development. Open platform for serving multiple Web applications including those built with Java,.NET, PHP, or Ruby on Rails. Use of multiple database systems including Oracle, SQL Server, and IBM DB2. 5. Use of analytics. Optimized management with rich usage analytics and integration with Oracle Enterprise Manager, helping organizations achieve an ROI of 149% for their IT management investments and reducing customer reported IT issues by as much as 90%. 6. Integration capability. Integrated with Oracle Applications and Oracle Fusion Middleware

ISMT E-200: Trends in Enterprise Information Systems Benefits (cont.): 7. Improve employee productivity. By providing richer connections between people, information, and applications, and incorporating dynamic groups into business processes increases productivity and innovation. 8.Enable better decisions. Gloco Inc. employees can make better decisions when they view data from multiple sources and analyze it efficiently in a single, context-rich user interface. Users shape their information and applications around the tasks they need to accomplish rather than navigating from one application to another. 9. Lower the total cost of ownership of IT systems. By building applications and portals on a single platform, that can save time and money through the reuse of components. 10. Accelerate time to value. Users can quickly build any type of internal or external application on a single portal. Gloco Inc. can overcome challenges and build a next generation workplace that creates competitive advantage. 11. Consolidate IT Resources and Services. Consolidating Web sites and servers by using a portal to administer users and manage the UI and content can save time and money by saving on hardware, software licenses and fees, and programmer time.

Oracle WebCenter 11g Installation Costs CostYear 1Year 2Year 3Year 4Year 5Total WebCenter License $750,000 WebCenter Support $165,000 $825,000 A 2 TI Labor $550,000 GLOCO Programmers Europe ($135,000)($270,000) ($945,000) GLOCO Programmers Asia($95,000)($190,000) ($665,000) GLOCO Programmers S.A.($60,000)($120,000) ($420,000) GLOCO Programmers U.S.$270,000 $1,350,000 GLOCO Administrators Europe ($120,000) ($480,000) GLOCO Administrators Asia($85,000) ($340,000) GLOCO Administrators S.A.($50,000) ($200,000) GLOCO Administrators U.S.$55,000 $275,000 Savings on current licenses($254,500) ($1,018,000) Production Servers$52,000 Dev/QA Environment$76,000 Total$1,918,000($309,500)($599,500) ($190,000) ISMT E-200: Trends in Enterprise Information Systems

Project Success Metrics : Portal adoption by business units will increase as the portal becomes the enterprise standard for application access. 100% adoption rate in first year. Support costs attributed to redundant applications will decrease up to 60% after the first year in production. The systems support team will field calls from one application instead of multiple. Training costs will decrease by 20% along with issue resolution times. The cost to maintain one application will be up to 75% less than the maintenance of several redundant systems.