Universal Fulfillment Organizer Leads CHT to NGOSS Shuang-mei Wang

Outline 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

Introduction 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

About Chunghwa Telecom CHT serves with the largest subscriber population in Taiwan over 20 million CHT is the most experienced and largest integrated telecommunication operator in Taiwan with annual revenue more than 6 billion USD CHT provides PSTN, mobile, internet services which cover broadband networking, satellite communication, intelligent network, mobile data and multimedia broadband CHT with the closest international cooperation circuits reaches over 200 countries About Chunghwa Telecom (CHT)CHT Telecom Laboratory innovates, creates and provides services to customers with CHT

About Chunghwa Telecom Network Solutions: NGN (Next Generation Network) Home Solutions: FTTH (Fiber To The Home) Wireless Solutions: 3.5G / 3.9G / 4G

Business Challenge

What Do We Do? 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

Current Provisioning View

Fulfillment, Assurance and Billing (FAB) CHT (Chunghwa Telecom) would like to improve its fulfillment processes in all verticals Fulfillment, Assurance and Billing step by step

"One Stop" Services Fulfillment for IPTV service over FTTx CHT is going to implement "One Stop" Services Fulfillment for IPTV service over FTTx solution. Customer Interface Management Customer Relationship Management Selling Market Fulfillment Response Order Handling IPTV Service Over FTTx Service Management & Operations Service Configuration & Activation Resource Management & Operations Resource Provisioning S/P Relationship Management S/P Management

Objectives 1. Introduction 1. Introduction 2. What Do We Do? 4. How Do We Do? 5. Business Benefits 6. Q&A

Core NGOSS principles New generation CHT OSS systems should be based on the 10 key business and technical principles Enable an operator’s business transformation. allow simplified implementation of business process automation coupled with significantly improved business flexibility and agility Reduce IT costs and timescales by utilizing widely available, commercial-off-the-shelf (COTS) software components. Allow a clear migration path by integrating with and evolving from legacy systems. Reduce software development costs and risks by building on industry best practices and existing standards work.

Core NGOSS principles Provide comprehensive, enterprise-wide operational solutions for fixed, mobile, cable and converged industry segments Allow corporate data to be widely shared across the enterprise and where appropriate with trading partners Allow operator’s organization to evolve without systems lock-in by using loosely coupled distributed systems

Core NGOSS principles Allow business processes to be easily changed without software change by separating control of business process flow from application operation. Allow simplified systems integration (‘Plug & Play’) through clearly defined contract Interfaces between applications. Allow simplified systems integration by utilizing a common communications bus between applications.

How Do We Do? 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

We use four key frameworks to implement our NGOSS eTOM SID TNA TAF/TAM

Implement Business Process (eTOM) Define and engineer/re-engineer business processes Service Configuration & Activation Resource Provisioning S/P Management Customer Interface Management Selling Order Handling Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management Original OSS BOPS HIOSS LEAMIS OPTIMA BANPS SMS SC&A Mapping (Gap Analysis)

Implement Business Process (eTOM) Define systems to implement processes Service Configuration & Activation Resource Provisioning S/P Management Customer Interface Management Selling Order Handling Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management eTOM Level 2/3

Implement Common Information Model (SID) Define data using a common information model Service Configuration & Activation Resource Provisioning S/P Management Customer Interface Management Selling Order Handling Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management

Implement Common Information Model (SID) SID Implement Options Legacy Process Tier (eTOM aligned) Data Tier SID eTOM/SID Service Interface (based on SID)

Implement integration architecture Define integration architecture Contract Inst. : Contract instances Int. Mech. : interaction mechanism NGOSS Technology Neutral Architecture

Implement integration architecture Architecture Requirements Interface Definition Technology-Neutral Component Model Separation of Business Process and Policy from Component Implementation Security-Enabled Architecture Policy-Enabled Architecture Models, Shared Information and Data Distribution Transparency Compliance and Certification

Implement Application Framework Define a clear target application set Service Configuration & Activation Resource Provisioning S/P Management Customer Interface Management Selling Order Handling Market Fulfillment Response Customer Relationship Management Service Management & Operations Resource Management & Operations S/P Relationship Management

Business Benefits 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A

Business Benefits of Using NGOSS Having a well-defined long-term direction for business processes and OSS implementation reduces investment risk. NGOSS delivers measurable improvements in development and software integration environments. Integration of software with standard interfaces is significantly faster, reducing cost of bringing a new software system into an existing environment.

Business Benefits of Using NGOSS Integrating using NGOSS interfaces becomes a repeatable process, saving time and money on each project and improving success rates Definition of Use Cases and requirements becomes easier across service providers/supplier and supplier/supplier partnership relationships when the common language provided the various NGOSS frameworks are used. Automation enables lower operational expenditure.

Business Benefits of Using NGOSS When automated systems are in place, making changes in a well designed, well-understood environment is straightforward. Reacting to a need to change a service offering, a billing option or a quality of service requirement becomes an easy to follow process rather than significant changes that require lengthy testing.

Q&A 1. Introduction 1. Introduction 2. What Do We Do? 3. Objectives 4. How Do We Do? 5. Business Benefits 6. Q&A