1. OSS and BSS

2. Telecom Operation Map (TOM) Network and Systems Management Processes Service Development and Operations Processes Customer Care Processes Customer Network Element Management Processes Information Systems Management Processes Network Planning and Development Network Provisioning Network Maintenance & Restoration Network Data Management Network Inventory Management Service Planning and Development Service Problem Management Service Quality Management Rating and Discounting Service Configuration Customer Interface Management Processes Sales Order Handling Invoicing and Collections Problem Handling Customer QoS Management Physical Resource and Information Technology

3. TMN to TOM*) TMN Layers correspond with TOM horizontals Element Management Business Management Network Management Service Management Network and Systems Management Processes Service Development and Operations Processes Customer Care Processes Customer Network Element Management Processes Information Systems Management Processes Network Planning and Development Network Provisioning Network Maintenance & Restoration Network Data Management Network Inventory Management Service Planning and Development Service Problem Management Service Quality Management Rating and Discounting Service Configuration Customer Interface Management Processes Sales Order Handling Invoicing and Collections Problem Handling Customer QoS Management Physical Resource and Information Technology TMNTOM *) Ole Krog Thomsen, Avanced Network 2, New Generation Operation Support System (NGOSS), - Automatic Business Processes -, Minimodule 8: 02-11-2006, TDC

5. OSS – BSS Pair

6. NGOSS (New Generation Operations Systems and Software) Definition NGOSS is the TeleManagement Forum (TM Forum) business solution framework for creating next generation OSS/BSS software and systems. The NGOSS program is delivering a framework for producing New Generation OSS/BSS solutions, and a repository of documentation, models, and guidelines to support these developments. The goal of NGOSS is to facilitate the rapid development of flexible, low cost of ownership, OSS/BSS solutions to meet the business needs of today, cost conscious, competitive, and rapidly evolving telecom environment.

7. New Generation OSS NGOSSNGOSS COTS Software TMN Business Processes Enterprise Management Streamlining business processes Automating of manual processes Commercial of The Shelf (COTS) Systems High level of standardization Measure performance – Key Performance Indicators (KPI) Customer self service

8. FCAPSFaultConfigurationAccountingPerformanceSecurity TMN Business Management No Yes Service Management Yes Network Management Yes NoYes Element Management Yes NoYes OAM&P Operation YesNo YesNo Administration No Yes Maintenance Yes NoYes Provisioning NoYesNo TOM / eTOM Fulfillment NoYesNo Assurance YesNo Yes Billing No YesNono Operation Support No

9. FAB Fulfillment: operations for providing customers with their requested products and services in a timely and correct manner. – It translates the customer's business or personal need into a solution, which can be delivered using the specific products in the enterprise's portfolio. – This process informs the customers of the status of their purchase order, ensures completion on time, as well as ensuring a delighted customer.

10. FAB Assurance: includes all activities for the execution of proactive and reactive maintenance activities to ensure that services provided to customers are continuously available and performing to SLA or QoS performance levels. – It performs continuous resource status and performance monitoring to proactively detect possible failures. – It collects performance data and analyses them to identify potential problems and resolve them without impact to the customer. – This process manages the SLAs and reports service performance to the customer. – It receives trouble reports from the customer, informs the customer of the trouble status, and ensures restoration and repair, as well as ensuring a delighted customer.

11. FAB Billing: involves everything necessary – for the collection of appropriate usage records, – production of timely and accurate bills, – for providing prebill use information and billing to customers, – for processing their payments, and performing payment collections. In addition, – it handles customer inquiries about bills, provides billing inquiry status and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. – This process grouping also supports prepayment for services.