G enerally A ccepted P eople M etrics GAPM™ Presented by supporting consultant name Your Company Name

G enerally A ccepted P eople M etrics Welcome to Generally Accepted People Metrics™ (GAPM™)! This process is designed to be as straightforward and simple to use as possible, while still providing in-depth, meaningful information to your management team.

G enerally A ccepted P eople M etrics GAPM™ has been developed over several years to give every employee a “voice” in the organization and to identify areas of our people approach and culture that we can improve. You will be asked to rate 33 factors regarding organizational performance on a scale of 1 (low) to 8 (high).

G enerally A ccepted P eople M etrics The questions are in three performance ZONEs: Performance Zone 1: Your Performance This zone asks you to rate yourself on several factors, how has your performance been in each of the areas on a scale of 1-8 during the past month.

G enerally A ccepted P eople M etrics Performance Zone 2: Team Performance This is the team you work most with in the organization, typically a department or an operating group within a department. The key is to be consistent with your ratings every time you give your feedback to GAPM ™. STAY CONSISTENT!

G enerally A ccepted P eople M etrics Performance Zone 3 – Management Performance MANAGEMENT performance zone asks you to rate your manager and the upper management team on several factors. If you do not have enough information on upper management, then rate the factors on just your manager. Cont….

G enerally A ccepted P eople M etrics Performance Zone 3 – Management Performance, cont. If you can see upper management’s behavior clearly then rate that in this section or come to an average between your own manager’s behavior and upper management’s behavior, you only get to pick one number between (1-8) in each question.

G enerally A ccepted P eople M etrics Some Key Facts about GAPM™: CONFIDENTIAL: Your individual scores are not available to anybody in your company. These scores are collected through a remote web interface by a Third Party and compiled on their secure, encrypted equipment so that Nobody can find out what you rated. Please be honest… don’t over or under-rate any factor.

G enerally A ccepted P eople M etrics QUESTIONS?: If you are unclear about a what a factor is asking you to rate, you can roll your mouse over each question and click on it for a more in-depth explanation will pop up that should help you with accurate ratings. If you have further questions you can contact your site coordinator.

G enerally A ccepted P eople M etrics PROTECTED: The GAPM™ process, it’ questions and approach are trademarked and copyright protected. Your answers, and the data you generate are also protected by People Statements, LLC, and the summary data that is generated is protected by People Statements, LLC and your Company.

G enerally A ccepted P eople M etrics REPORTING: Management will receive a summary report of the averages of all of the people who rated the 33 factors. The report will give management insight on areas of strength or weakness in their people approach in 5 GAPM™ areas: 1. Structure2. Productivity 3. Engagement4. Execution 5. Due Diligence

G enerally A ccepted P eople M etrics COMMITMENT: It will be management’s choice on how to communicate the results and what to work in response to your voice... however, each organization that subscribes to GAPM™ has made a written agreement and commitment to take this information seriously, and to work tangibly to improve the organizational people approach with accountability and Truth In Management.

G enerally A ccepted P eople M etrics You should be able to see evidence of your leaders working towards higher levels of success in their approach to people and culture. Ultimately it is up to you, your voice and your follow through to shape and guide the future of your organizational culture and approach to people.

G enerally A ccepted P eople M etrics Evaluation: Everybody Takes GAPM™, it’s the voice of the people. Analyze: Determines what metric we select. Implement: We all own the improvement effort through action plan implementation. Three Phases

G enerally A ccepted P eople M etrics EVALUATION Measure- Where do we stand right now? Everybody takes GAPM™, therefore everybody is an evaluator of the culture. There is a learning curve in becoming a good evaluator. We need to learn to consider the timeframe under evaluation and only that timeframe

G enerally A ccepted P eople M etrics EVALUATION (continued) Measure- What are we measuring? We need to learn the metrics so we can evaluate consistently and accurately We need to learn to evaluate fairly giving credit when a people metric actually improves or reduce our rating by being honest and candid when a people metric is actually bad for that timeframe in our culture.

G enerally A ccepted P eople M etrics ANALYSIS As with any report or statement, your competency with these people metrics will grow with practice: Where are we strong? Where are we weak? What are the time frames? What resources are needed? Where will we get the best ROI?

G enerally A ccepted P eople M etrics IMPLEMENTATION An Action Plan (AP) should be developed to positively impact the metric chosen in analysis. The AP includes: The activities/actions/goals that will positively impact the people metric The person responsible for championing and running those activities/actions/goals and The due date by which the activity will be complete, the actions will be taken, and the goals met within the AP to drive the metric.

G enerally A ccepted P eople M etrics IMPLEMENTATION (continued) Some metrics like Trust may take many activities and months of time to make an impact on the metric, some like Time Management may only take a few activities and a month or two to show results in the people metric. The key is not to implement what’s easy to show results, but to implement activities with the best possible overall impact to the culture. Building good analysis competency will set up the right implementation to drive culture and thus the metrics will improve.

G enerally A ccepted P eople M etrics Questions?

ROLL OUT ENDS THERE…THE REST IS FYI Client Perspective Consultant Perspective Current Reseller Pricing (as of 2010)

EVERYTHING IS OPTIONAL Comes to the inbox of the population you (they) set up 3 rd Thurs-following Wed Client Perspective

Best if all in a site take it. Pre meeting with management to set up. Roll out meeting you provide as supporting consultant gives directions to employees Confidential does not equal Optional! Client Perspective

Consultant Perspective 1)Offer the tool to improve organizational results, consensus and visibility 2)Set up with Mgmt & in the system Logistics 3)Roll out to Employees 4)Reporting/Improvement, you participate 5)Re-enroll clients every year or two for continuous cultural performance improvement and continuity

Consultant Perspective  Reports generated to you or the client or both. Also online metric trending tools  Bar charts for all metrics. Trending and top 10 worst metrics identified along with resources for improvement.  Customization is always an option … 3 rd page or break outs?

Consultant Perspective Cultural Metrics are LEADING INDICATORS! Financial and Operational metrics (what most use to run their business) are TRAILING indicators We can gain incredible visibility from the reports to HELP clients HELP themselves to better performance!

Distributor Access Fees ($1000/year) –Waived for current PTG UCR holders May 2010 to April 2011 End User/Client Access Fees Paid by Consultant –50% of Suggested Retail Pricing by size of company and length of contract ( –Waived current PTG UCR holders May 2010 to April 2011 –You will be billed based on clients you set up. Your clients will be billed by you and you can charge more or less than the suggested retail pricing based on what services you are providing and how you package your product and services Supporting Consultants / Resellers

GAPM™ Consultant Certification $1000 –PTG UCR Holders $750 through April 2011 –Certification dates TBD for 2010 Co-Branded GAPM™ Reports $1000 –PTG UCR Holders $250 through April 2011 –Your logo and contact integration into reports and some of the site functions and marketing materials. Customization or Add On Functions/Reports –Priced on a per project basis Supporting Consultants / Resellers

Thanks, feel free to call me or any time with questions! Ted Garnett, Ted AT resourcezone.net Supporting Consultants / Resellers PEOPLE STATEMENTS, LLC