1 Organizing for Success in H.323 A People Perspective February 6, University of Missouri System

2 Outline Job Descriptions Environment and Culture Work Environment External Support Mental Climate Aptitudes and Attitudes Operating Principles Human Relations The rest of the story…

3 Job Descriptions Fix-IT Horizontal Enrichment No penalties for remaining technical Entry, Specialist, Expert; Clear expectations Based on skills, not tickets or time in position.

4 Environment and Culture MOREnet Mission Statement Video Mission Statement Sample Build a collaborative environment Structuring Interdepartmental Relationships

5 Work Environment Structuring a collaborative environment Pulling off cross-shift projects Mutual Accountability within the Team Knowledge Transfer Emotional side

6 External Support Structure Family First. Make births, deaths, illness, basketball games, track meets, or personal time a priority people can get off for without guilt, but cover the customer. Remember your wife – she is the best partner you will ever have.

7 Mental Climate Clear Expectations Work ethic Types of group members and tolerance Mastery of Content Team accountability Partner with accountability Real Opportunities Immediate Feedback

8 Aptitudes and Attitudes Within the Organization Within the Group Demonstrate it yourself An ambulance driver with perspective

9 Operating Principles Frequent 1-1s Provide for initiative, spell out target Review, turn loose, hold accountable, do it again. Setup cross- training program No and why; yes and why Consistency in work loading Share your communications with customers

10 Operating Principles Make your meetings with your members Dont make them wait – your importance comes from other factors Keep focused; not simply driven

11 Human Relations Share Evaluations before you administer them Have them self-evaluate Give members an opportunity for input during the delivery of the review

12 Rest of the Story Staff specific functions with talent Have fun doing it; its your choice!