Federal Acquisition Service U.S. General Services Administration PayPort Express Gain Control Over Freight and Transportation Expenses March 20, 2012 PayPort Express Gain Control Over Freight and Transportation Expenses GSA Transportation Forum March 20, 2012

Federal Acquisition Service Today’s Topics  PayPort Express Benefits to Agencies  PayPort Express Capability  Implementation 2

Federal Acquisition Service Ask Yourself Some Hard Questions About Your Audit and Payment Process Payment Process Improvement ?How can I cut costs by automating my business processes? ?How much paper is part of my audit and payment process today? ?Can I create efficiencies to deploy my team to other critical tasks? ?How can I eliminate payment delays to my TSPs? ?How efficient is my approach for assigning proper accounting? Pre & Post Audit Performance ?Am I certain I’m catching all exceptions? ?Do I routinely have challenges with Post Audit findings? Supply Chain Cost Reduction ?How effective am I at mining data to identify cost reductions? ?What is my process for electronic record keeping? 3

Federal Acquisition Service PayPort Express Automates Pre-Audit, Payment and Accounting  Labor and paper intensive invoice processing costs  Complex and time intensive auditing requirements  Invoices paid in error  Inaccurate Accounting Code Assignments  Disparate systems and processes  Payment delays  Business Intelligence Agency ChallengesPayPort Express: Benefits to Federal Agencies 4 1%-10% Operational Cost Savings  Seamless electronic process/workflow  Automates account code assignment  Expedites exception resolution  Eliminates prompt payment penalties Eliminates Audit Findings  Robust, systemic pre-audits catch exceptions  GSA Audit approved for pre-audit plan 100% GSA TSP Participation  GSA TSPs are already enrolled  Over 10,000 TSPs paid on the network Transport Integrator  Integrated to Transport Integrator  Integrated with dozens of government and commercial financial systems Consolidated Billing  TSP paid upon approved invoice  Agency receives consolidated bill from Citi Business Intelligence  Supply Chain Network Optimization Zero Cost to FEMA  Immediate ROI to agency

Federal Acquisition Service Transaction Process Overview  PayPort Express process overview Agency GSA TSP 8 - Analysis 2—Invoices (electronic or paper ) 3b - Pre-Payment Audit 6—Consolidated Invoice 7—Single Payment 5—Payment and/or Detailed Remittance across Multiple Buyers 1—Orders for Goods or Services 3a—Reference Doc Audits (e.g. bol, orders, tariff) 4—Invoice Approval 5 9 – Post Payment Audit, Data Calls

Federal Acquisition Service PayPort Express Will Support Agency Cost Reduction Efforts 25,000Number of Shipments $400Average Shipment Cost $10,000,000Transportation Spend $125,000Invoice processing savings $300,000Pre- Audit Savings $125,000Account Coding Improvement $15,000Early Payment Rebate $400,000Traffic/Network Optimization $965,00010% Total Transportation Savings  Eliminate invoice processing labor/cost by $5/invoice  Automate pre-payment audit process, reducing costs by 3%-4%  Eliminate invoice account coding labor by $5/invoice  Rebate available for early payment to Citi  Reduce total transportation costs by 4%-5% through traffic and network optimization 6 Sources: American Shipper, Aberdeen, Industry Experience,

Federal Acquisition Service PayPort Express is Powered by Syncada from Visa Network Global Transportation Network facilitating 85,000 trading relationships  Over 10,000 carriers  Over 198 buyers $20B processed volume, 120 million transactions annually Local payments in 47 countries in 13 currencies Customer service in 22 languages Serve 300+ of Fortune 2000 & large Government Agencies Extensive global patent and trademark portfolio Global Transportation Network facilitating 85,000 trading relationships  Over 10,000 carriers  Over 198 buyers $20B processed volume, 120 million transactions annually Local payments in 47 countries in 13 currencies Customer service in 22 languages Serve 300+ of Fortune 2000 & large Government Agencies Extensive global patent and trademark portfolio PayPort Express: Electronic Invoice Lifecycle TSPAgency 7

Federal Acquisition Service Enhanced Reporting Enhance Your Supply Chain Effectiveness with Advanced Analytics Custom Analytics Network Optimization Cube analysis (OLAP) Supply Chain Intelligence Simple / ad hoc / advanced ad hoc reporting Multifunction static reports Network design and simulation Intelligent routing Inventory storage location Modal decisioning Load optimization 8 Supply Chain Management PayPort Express Data Warehouse

Federal Acquisition Service 1. Order Creation 4. Accept Load 5. Tracking 6. Confirm Delivery Online Order Creation Pickup Integrated Tracking Delivery 7. Invoice Processing 8. Prepay Audit 9. Audit Exceptions 10. TSP Payment TransPort Integrator* (Planning and Execution) PayPort Express* (Settlement) Validate and Approve Citi pays approved invoices to TSPs Rule based Match Auto Approve / Reject TSP Submits Invoices to Citi 2. Rate Shopping Rate Shopping & Consolidation Automated feed from Warehouse 3. Tender Load Auto/ Manual Load assignment 7. Proof of Delivery Verify & update POD Send s BOL to PayPort 11. Invoice Agency Consolidated invoice to Agency from Citi 13. Post pay Audit GSA Transportation Audits full cycle 12. Agency Payment Agency pays Citi’s consolidated invoice *TransPort Integrator services provided by IBM on JDA platform; PayPort Express Services provided by Citi on Syncada Platform Shipper Carrier TSPCitiShipperCiti Shipper GSA Audits Integrated Customer-centric, TSP-centric reporting and analytics Warehouse Carrier 9 How Payport Express works from Order Creation through Post-Payment Audit  diagram

Federal Acquisition Service PayPort Express Implementation: days AprMayJunJulAug Agency Approval Sign-up Form Client Readiness Executive Sponsor Call Client Approval Workshop Meetings Project Plan Agency Processes Financial Systems Project Scope Execute Plan Testing User Training TSP On-boarding Implementation Account Manager Help Desk Begin Transacting Ongoing Training Program Launch Approval Kickoff Implementation Testing Training Launch 10 Optimize

Federal Acquisition Service Think About Your Answers to These Questions Payment Process Improvement ?How can I cut costs by automating my business processes? ?How much paper is part of my audit and payment process today? ?Can I create efficiencies to deploy my team to other critical tasks? ?How can I eliminate payment delays to my TSPs? ?How efficient is my approach for assigning proper accounting? Pre & Post Audit Performance ?Am I certain I’m catching all exceptions? ?Do I routinely have challenges with Post Audit findings? Supply Chain Cost Reduction ?How effective am I at mining data to identify cost reductions? ?What is my process for electronic record keeping? 11

Federal Acquisition Service Conclusion Adam Jackson Citi Account Manager, GSA Transportation Management Vice President, Citi Global Transaction Services Public Sector, Federal