Scaled Up and Spread Agency for Healthcare Research and Quality 2011 Bernard Roberson, MSM, BA, HSC Administrative Director Patient Family Centered Care

Who We Are Health Sciences University for the University System of Georgia founded Colleges (Medicine, Allied Health, Nursing, Dentistry, Graduate Studies) Tertiary Academic Medical Center 632 beds- Adult and Children’s Medical Center, Medical Office Practice, Radiation Therapy Center, Comprehensive Cancer Center 110 specialty clinics – Georgia and South Carolina

A New Approach to Care

Institute for Family-Centered Care Patient- and family-centered care is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. It redefines the relationships in health care. Institute of Medicine Providing care that is respectful of and responsive to individual patient preferences, needs, and values and ensuring that patient values guide all clinical decisions. Patient- and Family-Centered Care

Initiating Scale Up… Leadership Buy-In Defined Core Values Established Patient- Family-Centered Care Committee Involved Patients and Families in design process Created position

Cultural Evolution in 1993 Open visitation initiated and definition of “visitor” changed forever Began to challenge ‘old ways’ of practice Provided support opportunities for patients and families Readily accepted input from patients and families (Family Advisory Council)

Moving Forward Created strategic plan to implement PFCC throughout the New Children’s Medical Center in 1997 Extended PFCC programming as a model into adult inpatient and outpatient areas, beginning with the Neuroscience Center in 2002 Involved Patients in a Family Forum (Health Partners Advisory Council)

Partner Advisory Councils Initiated Action: Family Guide to Services Doc Talk form Billing issues Reporting lab results ER Discharge Forms Redesign of areas

Dimensions of Patient-and Family-Centered Care 1) Clinical Services 2) Medical Education 3) Research

Patient and Family Involvement in Professional Education Family Faculty LIFE (Learning In Family Environments) Regional/National Conferences Student Orientations Nursing Forums

Beginning of Spread: Adopt-A-Unit Rounds with Leadership Unit based Advisory Councils creation Customer Service Teams Outpatient Advisory Forums Employees as Patients Improving Our Efforts…

Spread PFCC Learning Labs Internally for Faculty and Staff Presentations and Speaking Engagements at National Conferences and Trainings External Learning Labs on PFCC for Local and National Health Systems Annual PFCC Educational Conference with National/International Speakers for Health System Faculty, Staff, Students, Patients and Families

Questions??