Generation to Generation Techniques for Understanding and Leveraging Generational Differences Lisë Stewart – Founder, Galliard Group

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+ Constant Change… “Change is the law of life. And those who look only to the past or present are certain to miss the future” John F. Kennedy

+ Blending the old with the new… Bringing the best of our experience with the potential of the future.

+ The Power of 3 Context Matters – when and where we were born Technology Matters – our preferred way of communicating Flexibility Matters – successful organizations will flex their style of management

+ The Generations Silent Generation – 1922 to 1945 Baby Boomers – 1946 to 1964 Generation X – 1965 to 1980 Millennial Generation – 1980 to 1995 Gen Z or i-gen – 1996 to 20??

The Assumptions… Silent 1922 to 1945 Baby Boomers 1946 to 1964 Generation X 1965 to 1980 Millennial 1980 to 1995 ValuesDiscipline Hierarchy Loyalty Rules, Policy Optimism Individualism Prosperity Collaboration Skepticism Recognition Informal/Fun Work/Life Balance Realism Confidence Extreme Fun Social Family LifeTraditional, Nuclear DisintegratingLatch-key kidsBlended families EducationA dreamA birthrightA way to get there An incredible expense Communication Preferences One-on-one Letters and memos Set appointments Phone Call me anytime Cell phones Call me only at work Web cam Internet Smart phones Texting FinancesSave/Budget Pay cash Buy now, pay later CREDIT Cautious Conservative Save Earn to spend – less value on $

+ The Silent Generation Risk averse – where is the plan Prefers hierarchy and lines of authority Don’t like change or conflict “Tell me what to do and I’ll do it” A job is for life. Loyalty – protectors of the history, guardians of the culture. Relationship builders – use history, integrity, experience and stability to forge and build a foundation. Loyalty – protectors of the history, guardians of the culture. Relationship builders – use history, integrity, experience and stability to forge and build a foundation. Strengths

+ The Boomers Work, work, work… My life, my way, my money, me…me…me… Spend big, live large Stuff matters, people matter Conflict is to be managed Strengths Strong work ethic Goal-oriented and adaptive Positive attitude and optimistic Individual choice is important Seeks to build a strong team. Strong work ethic Goal-oriented and adaptive Positive attitude and optimistic Individual choice is important Seeks to build a strong team.

+ Gen X No respect for authority or hierarchy Me first, family second, work third… maybe Titles don’t matter but salary does A job is a means to an end The individual matters more than the team. Strong work ethic Goal-oriented and adaptive Positive attitude and optimistic Individual choice is important Seeks to build a strong team. Strong work ethic Goal-oriented and adaptive Positive attitude and optimistic Individual choice is important Seeks to build a strong team. Strengths

+ The Millennial Generation We need to change the world My opinions matter We versus Me Can I bring my mom and dad? Is there an app for that? Strengths Strong work ethic Goal-oriented and adaptive Positive attitude and optimistic Individual choice is important Seeks to build a strong team. Strong work ethic Goal-oriented and adaptive Positive attitude and optimistic Individual choice is important Seeks to build a strong team.

+ Z or i-Gen… The world is ours to change Stuff doesn’t matter – people do Lightening speed processing Natural leaders… born to adapt to change What’s a job? ? ? Strengths

+ 3 Techniques for Bridging the Gap 1. Value ideas over experience 2. Thoughtfully develop opportunities for collaboration 3. Fewer managers, more coaches and mentors.

+ 3 Ways to prepare for the future 1. Nurture entrepreneurialism 2. Embrace technology and encourage change 3. Understand that virtual is the new reality

“This 28 yr old is CEO of the most searched brand on the web, a site with a larger population than the United States”. Mr. Youth and Intrepid report 17-Year-old, Nick D’Aloisio, sold Summly App to Yahoo for $30 Million! 15 year old Maddie Bradshaw is the founder of the $1.6million a year company, M3 Girl Designs

21 year old Juliette Brindak released her first book at the age of 16 which has gone on to sell over 100,000 copies. She developed her biz concept at the age of 10 and by 19 the company was worth over 15 million. Lauren Crawford began her company, Notta Cupcake at 10 years old – now, age 12, she owns a multi-million dollar company. Ben Kaufman started his first company at 18. Now, at 26, his company Quirky has $90 M in funding and over $45M in revenue.

+ 3 things to kiss goodbye! 1. The 9 to 5 job 2. Job shortages for younger workers 3. Profit over people

+ 3 things to be thankful for! 1. Intrinsic value of work will increase 2. “NICE” is the new mantra of success 3. Re-emergence of collaboration and team work

+ Thank you! Lisë Stewart Founder, Galliard Group