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Foxtrot to Rap and How to Make Them Jive Together
Canadian Fairs and Exhibitions National Conference November 17, 2007
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Agenda Identify your generational timeline Building stronger teams
Lifestyle Characteristics Workplace Characteristics What generations want to hear What I can do
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Which do you relate to?
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Which timeline are you in?
Traditionalists Baby Boomers Generation X Generation Y
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Who’s Who? Traditionalists - 52 million people
Born between 1922 and 1945. Born before or during World War II and their earliest experiences are associated with that world event. Some also remember the Great Depression. On the job they like to be valued for their expertise and know how.
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Baby Boomers - 73.2 million people
Born between Born during or after world War II and raised in an era of extreme optimism, opportunity, and progress. Boomers, for the most part, grew up in two-parent households, safe schools, job security and post-war prosperity. They represent about two-thirds of all U.S. workers. On the job, they value loyalty, respect the organizational hierarchy, and generally wait their turn for advancement.
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Generation Xers - 70.1 million people
Born Born after the Boomers into a rapidly changing social climate and economic recession, including Asian competition. They grew up in two-career families with rising divorce rates, downsizing, the dawning of the high-tech age, and the information age. On the job, they can be fiercely independent, like to be in control, and want fast feedback.
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Generation Yers - 69.7 million people to date
Born Born of Boomer parents and early Xers into our current high-tech, neo-optimistic times. Although the youngest workers, they represent the most technologically adept. They are fast learners and tend to be impatient. ( cf. Zemke, Raines and Filipczak, Generations at Work, 2000.)
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How to Build Stronger Teams
Value different views. Encourage active listening Decrease ambiguity among team members’ roles Support the sharing of expertise. Share recognition and appreciation. Value hard work. Build humor and fun into your time together.
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Lifestyle Characteristics
Traditionalists Core Values Respect for authority Discipline Family Traditional Nuclear Education A dream Communica-tions/media Rotary phone One on one Write a memo Money matters Put it away Pay cash
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Lifestyle Characteristics
Traditionalists Baby Boomers Core Values Respect for authority Discipline Optimism involvement Family Traditional Nuclear disintegrating Education A dream A birthright Communica-tions/media Rotary phone One on one Write a memo Touch tone Call anytime Money matters Put it away Pay cash Buy now, pay later
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Lifestyle Characteristics
Traditionalists Baby Boomers Gen Xers Core Values Respect for authority Discipline Optimism involvement Skepticism Fun informal Family Traditional Nuclear disintegrating Latch key kids Education A dream A birthright A way to get there Communica-tions/media Rotary phone One on one Write a memo Touch tone Call anytime Cell phones Call me only at work Money matters Put it away Pay cash Buy now, pay later Cautious Save, save, save
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Lifestyle Characteristics
Traditionalists yrs old Baby Boomers 43-61 yrs old Gen Xers yrs old Gen Yers 6-26 yrs old Core Values Respect for authority Discipline Optimism involvement Skepticism Fun informal Realism Confidence Extreme fun Family Traditional Nuclear Disintegrating Latch key kids Merged families Education A dream A birthright A way to get there Incredible expense Communica-tions/media Rotary phone One on one Write a memo Touch tone Call anytime Cell phones Call me only at work Internet Pic phones Money matters Put it away Pay cash Buy now, pay later Cautious Save, save, save Earn to spend
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Workplace Characteristics
Traditionalists yrs old Work Ethic & Values Hard work Respect authority Duty Work is.. An obligation Motivating messages Your experience is expected Feedback & rewards No news is good news Satisfaction is a job well done
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Workplace Characteristics
Traditionalists yrs old Baby Boomers 43-61 yrs old Work Ethic & Values Hard work Respect authority Duty Workaholics Crusading causes ?’s authority Work is.. An obligation An exciting adventure Motivating messages Your experience is expected You are valued You are needed Feedback & rewards No news is good news Satisfaction is a job well done Money Title Don’t appreciate it
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Workplace Characteristics
Traditionalists yrs old Baby Boomers 43-61 yrs old Gen Xers yrs old Work Ethic & Values Hard work Respect authority Duty Workaholics Crusading causes ?’s authority Structure and direction Self reliant Work is.. An obligation An exciting adventure A difficult challenge A contract Motivating messages Your experience is expected You are valued You are needed Do it your way Forget the rules Feedback & rewards No news is good news Satisfaction is a job well done Money Title Don’t appreciate it Freedom is a reward How am I doing?
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Workplace Characteristics
Traditionalists yrs old Baby Boomers 43-61 yrs old Gen Xers yrs old Gen Yers 6-26 yrs old Work Ethic & Values Hard work Respect authority Duty Workaholics Crusading causes ? authority Structure and direction Self reliant What’s next Multi-tasking Entrepreneurial Work is.. An obligation An exciting adventure A difficult challenge A contract A means to an end Fulfillment Motivating messages Your experience is expected You are valued You are needed Do it your way Forget the rules Working with other bright creative folks Feedback & rewards No news is good news Satisfaction is a job well done Money Title Don’t appreciate it Freedom is a reward How am I doing? Whenever I want it, at the push of a button Meaningful work
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“We need to get the kiosk set up.”
What do you hear ?? “We need to get the kiosk set up.” Boomer to boomer: Boomers see it as an order to be done now. “This needs to be done.” Boomer to Gen Xer: Xers hear it as an observation, not a command.
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What Generations Want to Hear
Traditionalists You are appreciated. Your grey hair is welcome and needed here. Tell us what worked in the past. Baby Boomers Your hard work is appreciated. We like your determination and go-getiveness.
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You are a life saver. Let’s get together and share some ideas later.
Gen Xers You are so good at the computer. What crazy ideas do you have for us today? Gen Yers You are a life saver. Let’s get together and share some ideas later.
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At the end of the day…
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