1. Presented By: Michelle DiTondo Sr. Vice President Human Resources Presented By: Michelle DiTondo Sr. Vice President Human Resources Effectively Engaging Multiple Generations

2. Silent Generation Baby Boomers Generation X Millennial Generation Today’s Workplace 4 generations working together

3. So What?

4. Northwestern’s Lacrosse Team at The White House

5. NU Lacrosse Team at The White House You Wore Flip Flops to the White House? Public: These were nice $16 Flip Flops with Rhinestones Player: Parent: “It Mortified Me”

6. Engaged Employees Value Customer Satisfaction Customer Loyalty Growth Engaged Employees=Growth

7. The Generations Generation Silent Generation Baby Boomers GenerationXMillennials CurrentAge 66-88 years old 47-65 years old 29 - 46 years old 28 and younger Defining Events Great Depression WWII The New Deal Vietnam War Rejection of Traditional Values Personal Computers Cold War Divorce Internet A Dangerous World The Great Recession Technology Radio8 - trackCompact DisciPhone/iPad Communicate In personTelephoneCell PhonesText Message Defining Movies The Best Years of Our Lives The Big Chill Breakfast Club The Social Network

8. Disciplined Loyal Traditional Work Ethic Sacrifice for the Common Good Respect Authority Obey the Rules Patient Silent Generation

9. Baby Boomers Workaholics Optimistic Personal Gratification Recognition Like to Be Involved Health & Wellness

10. Generation X Independence & Self Reliant Resilience Fluid careers - lateral moves Value Free Time Fun in the workplace Creative Risk Takers Diversity is the Norm

11. Millennial Generation Extremely Confident High Expectations Social Value Diversity Thrive on Challenge & Growth Tech Savvy Want Instant Feedback

12. Engaging the Generations Work for personal fulfillment and satisfaction Highest indicator of satisfaction is to feel valued on the job 70% of all employees want an environment where they are recognized and appreciated Career development is a priority Flexibility is important

13. Successfully Managing Across Generations Discuss expectations and ask people about their needs and preferences. Offer options that suit their needs and preferences Personalize your style and be flexible Build on strengths of a diverse team Pursue different perspectives

14. Leverage Diversity in Generations

15. Four Keys to Success Create Encourage Reward Value

16. Leverage Multiple Generations Create mentoring opportunities across generations Encourage individual growth and development Value individual contributions in ways that are meaningful Reward individual contribution and achievements

17. Management Associate Program New College Graduates Class of 40 MAPS Focus on Teamwork and Socializing Emphasize Unique Experiences Fun, Engaging, Fast Paced & Challenging Connected through Social Media Feeling of Prestige and Importance

18. Management Associate Program Work in Front Line Jobs High Expectations to be Disciplined Coaching and Counseling You Need to Be Successful to Continue

19. Management Associate Program On the Job Advisors

20. Senior Leader Mentors Management Associate Program

21. Four Keys to Success Create Encourage Reward Value

22. Michelle DiTondo Sr. Vice President Human Resources Mditondo@mgmresorts.com Michelle DiTondo Sr. Vice President Human Resources Mditondo@mgmresorts.com Questions?