9/2/09 DEPARTMENT OF TOURISM UPDATE 2010 SOCCER WORLD CUP

Click to edit Master subtitle style 9/2/ PROJECT TIMELINE 15 Aug Sep Sep-30 Nov Sep Dec 2009 Finalisation of initial schedule & optimisation Operations planning and consultation commences Agreement with Fifa to carry passengers concluded Final draw Cape Town 15 Dec Jan-8 May May 2010 Finalise schedule Populate website Open sales Operations planning, implementing and fine tuning. Contingency planning and testing. Operationally ready

Click to edit Master subtitle style 9/2/09 OPERATIONS PLANNING FIRST SCHEDULEREVISION DECEMBER DRAWOPERATING CONSTRAINTS DEMAND/SALESSLOT ALLOCATIONSAA/MATCH FLEET OPERATIONS PLANNING FINAL SCHEDULE 15 September Sep- 30 Nov th December 2009 Slot applications have opened-Aug Non-circumvention agreement has been signed. Letter of Intent and Commercial agreement is under negotiation 15 December 2009 Group sales commenced-tour operators

Click to edit Master subtitle style 9/2/ SCHEDULE PLANNING CONSTRAINTS FINAL SCHEDULE DEMAND Ongoing assessment. Feedback from sales, tour operators, Match. 30 Nov 2009 FLEET/TECHNICAL AC servicing rescheduled to after event. 744 to be utilised. Support to other airlines. AIRPORT CAPABILITITIES Capabilities currently being assessed. Completed by 30 Sep Oversupply of Match capacity planned. MATCH (FIFA) Agreement on carriage and leased-in fleet concluded by 30 Sep 2009 PARTNERS -STAR ALLIANCE Ongoing discussions to utilise idle fleet. 30 Nov 2009 ACSA Ongoing discussions with ACSA and Government (DOT). 30 Sep 2009

Click to edit Master subtitle style 9/2/09 OPERATIONAL CONSTRAINTS  AIRPORT CAPACITY Insufficient movement capacity Nelspruit-4 movements per hour, Pilansberg-6 movements per hour. SAA is partnering with airports for creative solutions Insufficient ground handling capacity Pilansberg, Bloemfontein, Polokwane-no equipment. SAA to source. Insufficient infrastructure Airports are too small-temporary tents required. Partnering with airport management and Match on requirements Insufficient security measures Not enough x-ray machines/metal detectors. SAA securing from existing infrastructure Insufficient landside infrastructure Hundreds of coaches at each airport. SAA to use hangers  HOTEL CAPACITY FOR CREW-Third party (wet leased a/c). Match assisting.  24 HOUR OPERATIONS-ATC, fuelling, catering, ground handling, staff  INSUFFICIENT CREW-Crew levels to be gradually increased from Jan 2010

Click to edit Master subtitle style 9/2/09 OPERATIONAL CONCERNS/SOLUTIONS Standard operations to be extended to cater for daily matches (24 hours). Heavy demand patterns before and after matches. ‘Red-eye’ flights through the night. SAA staff hours to be increased. Retired staff and third parties to be utilised to minimise fatigue and improve service Baggage security and service teams to be established to eradicate pilferage and ensure a high level of service. Close collaboration with ACSA. A PDA system is in the process of being sourced to monitor and improve service levels and baggage delivery. Implementation in Dec SAA is implementing group check in to fast track groups and lower congestion at airports. Boarding passes to be printed the day before and be waiting for groups. SAA is establishing procedures and a task team for media travel and security for equipment AOG scenarios, recovery plans and contingency planning to be completed. Close collaboration with tour operators, local airlines and ACSA.

9/2/09 DOMESTIC ROUTES Mauritius

Click to edit Master subtitle style 9/2/09 DOMESTIC ROUTES ADDITIONAL AIRPORTS TO BE SERVICED FOR 2010 World Cup

Click to edit Master subtitle style 9/2/09 INTERNATIONAL ROUTES Hong Kong Frankfurt Munich London New York Washington Sao Paulo Buenos Aires Perth Johannesburg Cape Town Mumbai Mexico City Rio de Janeiro Durban Rome Manchester Madrid Amsterdam Paris

Click to edit Master subtitle style 9/2/09 INTERNATIONAL ROUTES CURRENT SCHEDULE: 3 x United Kingdom2 x USA 2 x Germany 1 x Hong Kong1 x Australia1 x India 1 x Brazil1 x Argentina POTENTIAL ADDITIONAL ParisAmsterdamRome ManchesterRio de JaneiroMexico City Madrid Requirements to be assessed based on the sales demand in the regions. Asses sales and demand to determine the need for direct flights to Cape Town or Durban (after 4th Dec) The Match fleet to be utilised for inbound traffic before the event kicks off.

Click to edit Master subtitle style 9/2/09 STRATEGIC THREATS TO SAA OPS Industrial Action-Staff and vendors (ground handling, catering, fuelling) Technical problems-Aircraft are going to be fully utilised with little room for downtime. Technical to establish AOG teams. Landside infrastructure-Coach requirements will overwhelm airports. SAA will utilise Technical facility in JNB and CPT for Match traffic to reduce this Fuel Supply-SAA will effectively be tripling operations over this period. Small stations cannot supply fuel (Pilansberg, Nelspruit etc.) Investigating ‘splash and dash’ at other airports.

Click to edit Master subtitle style 9/2/09 SAA TECHNICAL Scheduling of daily and weekly checks Support to SAA, British Airways and other fleets. Storage of spares and support equipment on behalf of other airlines Manpower to be re-directed to assist operations in Technical FOAM requirements set to increase (foreign operator support). Technical equipment to support operations (tugs etc.) Teams on standby for AOG or other technical problems. A problem on a different fleet can impact our fleet movements. Potential servicing of Match® fleet by SAA Technical. Coordination of Technical areas for additional parking Potential for remote check-in stations for Match® requirements within Technical areas Opportunity to market a world-class technical facility to various airlines from all over the world END