IT Infrastructure Partnership Transformation Update 0 Michael Von Slomski July 24, 2007 AITR Communications Exchange Meeting

IT Infrastructure Partnership Transformation Update 1 Enterprise Exchange/Outlook Enterprise Collaboration Tools Active Directory, DNS $25M Investment Messaging Services Desktop Mass Desktop Refresh Projects Network Printer Consolidation and Refresh Enterprise Desktop Management Systems $35M Investment Enterprise Help Desk in Russell and Chesterfield Field Based Agents and Technicians for Level 3 Enterprise Help Desk System (Peregrine) $10M Investment Help Desk New IBM and Unisys Mainframes Consolidation and Refresh of Servers Migration of servers to the Data Center $50M Investment Mainframe and Servers Enterprise Security Operations Center Computer Security Incident Response Center Secure Internet Gateway $10M Investment Security New Data Center/Office Building in Chesterfield New Disaster Recovery Center and Help Desk in Russell County $60M Investment Facilities Tier 3 and Tier 2 New Commonwealth-wide MPLS Core WAN LAN upgrades to Local Switches/Routers as Needed Network Re-addressing of IP, DHCP $60M Investment Network Voice over IP Network Optimized for Voice and Video Traffic $20M Investment Voice / Video People – Process – Tools Reliable, High Performance, Enterprise-Wide IT Infrastructure $270 Million Investment

IT Infrastructure Partnership Transformation Update 2 Where we are so far with Transformation Current rollout activities are centered around: –Desktop Refresh CompletedStarted –DVS- DCJS Pilot- DOC-VDH –DMBE- Council on Human Rights- DCE –VMNH- DCG- DJJ –EDR- DBA- VSDBS –VMFA- DGIF-DEDR- Gunston Hall –Incident Management (Peregrine) Deployed to VCCC DMHMRSAS in close out –Network Refresh Pilot starts in June/July Refresh starting with DJJ, DPB, VDOT and DRS sites and ABC stores –Server and MF Consolidation work in progress at RPB Agency briefings being scheduled for consolidation Mainframe testing and server moves begin in August –Messaging Begins 1 st site at VDH in July Completed VDA –ITIL Change training for Current Operations and Transformation underway VITA pilot underway

IT Infrastructure Partnership Transformation Update 3 Desktops (5000+ deployed) –Standard platform with Anti Virus and Firewall security –Reduces support calls required for older equipment Global Address List –Provided a single global address list for the Commonwealth of VA reducing support calls Peregrine live at 7 sites (14 waiting Agency Sign Off) –Allows for centralized ticket reporting to support teams –Easier metrics consolidation and monitoring Server consolidation –Standardizing Hardware platforms and added redundancy to the architecture allows for less problem outages. Disk Consolidation – storage –Removes older Hardware from the architecture. –Allows rapid deployment of new storage requirements –Allows for data replication to increase recovery timeframes Piloted ITIL –Integrated change management to increase successful change and coordination for infrastructure teams Network MPLS Points of presence –Provides redundancy for main core infrastructure. –Less down time and allows for maintained to be preformed while keeping network available Transformation Deployed to Operations

IT Infrastructure Partnership Transformation Update 4 Service Catalog When –Initial production phase start: November 15, 2007 Benefit –Ability for End User to select “pre-packaged” bundles for quick order –Allows standardization across the Commonwealth –Easy approval process –For common systems “extra” and “additional” features easily identified and selected Impact –End user training for a new order process –Agency mapping for approval process –Custom orders still may require current P2P –Possible FW changes to allow access to web base tool

IT Infrastructure Partnership Transformation Update 5 Transformation Dashboard EUS Desktop 1)Moved from red to yellow May 21 – Will move from yellow to green with achievement of scheduled refresh rate 2)Asset management system delivered and accepted 3)Q1 desktop refresh completed. Target systems 4)Q2 desktop refresh on target. Target additional systems Helpdesk 1)Knowledge management system in post live test. Target July 15th for testing complete 2)Agency migration schedule to Peregrine system has been defined and started 3)Project upgrade to green status based on achievement of scheduled rate, planned by August 1 Messaging 1)Change in storage solution to EMC will impact stand-up of backend infrastructure in CESC 2)AITR approval to proceed with pilot migration for Department for the Aging and Virginia Department of Health 3)Project will go from yellow to green when timeline from storage solution change is brought back onto baseline DCS Server 1)Phase 1 server consolidation complete at RPB 2)Phase 2 server consolidation begins for greater Richmond area data centers 3)Monitor server move into CESC. Will move from yellow to green after successful execution of first phase moves Mainframe 1)New mainframe deployment at CESC in progress 2)Monitor mainframe test at CESC. Will move from yellow to green after successful execution of first phase of testing Facilities 1)CESC on schedule. SWESC on schedule NWS Data Network 1)Pilot deployments began – June 30 2)Modifying network rollout schedule for ABC and VEC requirements 3)Will move from yellow to green after successful execution of first agency to the MPLS infrastructure Voice Network 1)Awaiting business decision on VoIP Engineering Change Proposal for CESC Security 1)Two week delay on Internet security gateway beta agency testing 2)Beta testing for three agencies schedule in progress; will move from yellow to green after successful testing GEN Internal Apps 1)Delay in briefing VITA on the “managed service” chargeback offering warrants yellow status Cross-Functional 1)ITP change management training goals achieved 2)VITA change management pilot in progress 3)Phase 2 process design complete for incident, problem, capacity, availability processes

IT Infrastructure Partnership Transformation Update 6 Data Center Move Moving the data center from RPB to new, secure CESC facility is complex –Significant coordination with agencies, minimizing business disruptions, technical complexity Robust, detailed data center move plan in place –Move strategy, test objectives, risk mitigation, communication plan with agencies

IT Infrastructure Partnership Transformation Update 7 Data Center Move Strategy Mainframe Move Strategy –Replicated mainframe and related hardware required for full application testing –Coordinate all mainframe users (15 agencies) –Provide agencies isolated external connectivity to CESC test environment –Test environment available for days –Multiple mock cutover test prior to final go-live Server Move Strategy –Virtualize/consolidate servers at RPB –Consolidate multiple SAN/DISK storage systems at RPB –Replicate RPB internal network (LAN) at CESC –A two-phased cutover approach will be utilized Phase 1 is movement of servers onto an extended duplicate RPB network at CESC Phase 2 will require that servers be moved from duplicate RPB network to “New” network at CESC –Servers will be moved in 7 logical groups, based primarily on agency usage

IT Infrastructure Partnership Transformation Update 8 Asset Inventory & Procurement Update George Vrtiak

IT Infrastructure Partnership Transformation Update 9 Asset Inventory Summary Inventory began on 10 April 2007 and was completed on schedule on 29 June 2007 –Inventoried 1920 physical sites as well as web registration of remote and home sites –IT assets inventoried 162,053 plus 43,166 telephones for a total asset count of 215,219 Currently reconciling sites against the current “Asset Inventory” database Results to date: –Match of Serial Number AND Asset Tag – 26.39% –Match of Serial Number OR Asset Tag – 14.25% –Asset found by inventory not matched with AI database – 59.37% –Total active assets in the AI database 177, 742 vs. Assets inventoried 162,053

IT Infrastructure Partnership Transformation Update 10 Asset Inventory Reconciliation is proceeding on an Agency basis –When an agency is completed the results will be forwarded to VITA for review –VITA (via APM/CAM) will arrange a meeting with the agency to jointly review results and complete final reconciliation –Expect to complete initial reconciliation of Agencies by end of October Provide the contract deliverable to VITA by the end of July –Includes baseline count of assets by Resource Units (defined per the CIA) –Will also provide a revised Site List

IT Infrastructure Partnership Transformation Update 11 Improved P2P (Procure to Pay) Process Near-term Improvements: Communicate standards to the agency community Streamline approvals; parallel vs. sequential Move Northrop Grumman Procurement workflow to work parallel with eVA workflow Use Help Desk to initiate and verify installation – June 15 - Utilize Peregrine to track PRs/POs from submission to installation and generate automated reports Long-term Improvement Strategy: –Develop and deploy service catalog –Consolidate contracts - 4Q07 *Assumption is that no approvals are escalated

IT Infrastructure Partnership Transformation Update 12 P2P end-to-end processing time reduced 5.6 Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor. TOTAL NUMBER OF LINE ITEMS Jan 531 Feb 967 Mar 623 Apr 332 May 603 June1006 Line items = quantity of products (1 to n) on a single line of PO

IT Infrastructure Partnership Transformation Update 13 End-to-end processing for standard products Total number of items procured ProductMay June PCs Monitors Printers Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor.

IT Infrastructure Partnership Transformation Update 14 End-to-end processing for non-standard products Total number of items procured Product May June Servers Network 193 1,275 Software --- 3,837 Maintenance Misc. 3,060 3,533 Note: The end-to-end processing time includes the time from submission of the eVA request until the proof of delivery is received from the vendor.