1. 1 www.vita.virginia.gov Work Request Process Improvement & VITA Service Catalog AITR Briefing April 15, 2010 www.vita.virginia.gov 1

2. 2 Status – Work Request Processes Prior months’ activities –Analyzed Process of Initiation of Request –Breaking the logjam of the current backlog –Monitoring new requests for adequacy of requirements Current Focus – Work Orders and Processes –Standardizing work orders Managed Router 128kbps (ABC Stores) – complete Managed Router (other capacity) – in process Wireless LAN – in process Software Distribution – in process –New Processes Documented Complete a Revised Initial Request Form –We will be asking the agencies to actively participate in initiating the RFS New Critical Work Request process drafted Future Focus –Continue standard work order development and establish revised “Design and Build” work order process –Migrate standard work orders to a customer facing catalog

3. 3 www.vita.virginia.gov Plan for the VITA Service Catalog Collect all VITA services into one customer-facing Catalog Define a limited number of customer order paths and promote services to simplest path possible Build the VITA Catalog in an intuitive Shopping Cart format Utilize eVA for requisition –Short-term: Static Catalog –Target: PunchOut catalog option

4. 4 www.vita.virginia.gov Customer View of VITA Catalog CATALOG REQUISITION RESEARCH/PLANNING/SOW PUNCHOUT AND RETURN ORDER eVA users Agency Management Other eligible customers

5. 5 www.vita.virginia.gov Status – Catalog Project Project Approved for Planning (non-Major) Project on Parallel Tracks –Content Development Kicked off with Infrastructure SME (Operations) and EAD Content development underway –eVA Static Catalog (thought to be the quick solution) Loaded desktop, laptop, tablet, network printer services in eVA’s UAT environment Only 3 out of 26 had defined prices –VITA Catalog Application (eVA PunchOut) Requirements development nearing completion Looking at VITA’s Web Content Management vendor as possible provider of shopping cart development tools

6. 6 www.vita.virginia.gov eVA Static Catalog has limited function

7. 7 www.vita.virginia.gov Full VITA Catalog will have more…. Catalog Content Development Database displayed as a proxy

8. 8 www.vita.virginia.gov Defined Pricing Including Defined Price Work Orders PO Telecom Defined Price Defined Price Service or Work Order TSR Process Link No shopping cart / No eVA P2P quote needed PO WORKFLOW 123123 Catalog Interfaces and Paths – Use Cases

9. 9 www.vita.virginia.gov Catalog Interfaces and Paths – Use Cases Design and Build PO CSL ->RFS Process SOW* & Quote Work Order Undefined Price TBD@vita.virginia.gov (Tom Nikles) Work Order* w/ Prices Added * SOW/Work Orders for telecommunications solutions will need to be returned with TSR form for submission. TSR Process Link No shopping cart / No eVA PO TSR Process Link No shopping cart / No eVA 3 rd Party IT Contract 3 rd Party PO TSR Process Link No shopping cart / No eVA Quote 456456

10. 10 www.vita.virginia.gov Background Optional Slides

11. 11 www.vita.virginia.gov Customer Order Paths – Promote to Efficient Path Designers Architects Contracts Subs PROMOTE Needs Price Quote SOW Defined Service Request Design and Build P2P well-defined product/service order VITA CSL VITA CSL SOW with Quote eVA NG Other Vendors PO CATALOG VITA eVA NG Other Vendors NG Other Vendors VITA PO NG Other Vendors Quote eVA VITA PO NG Other Vendors

12. 12 www.vita.virginia.gov eVA Catalog Options eVA offers two catalog options in addition to non-catalog requisitions Static CatalogStatic Catalog –Spreadsheet-like list of vendor’s product –Limited in ability to handle complex services with bundled options/features PunchOut CatalogPunchOut Catalog (hosted on vendor’s site) –Requires vendor to have “Shopping Cart” web-site with Ariba standard interface to send data back to eVA –Provides vendor the opportunity to bundle products and features into a complete service offering –Brings back the product/service/bundle into eVA –Guides customer to the right process