Competency Mapping The Changing Face of Human Resources Management “From IR to HR to HRD”

What are Competencies Competencies are the human capabilities and work-related behaviours that provide a competitive advantage to an organisation Any quality or characteristics of a person which underpins successful performance

Observable Behavior The Behavioral Iceberg Competencies Knowledge Attitudes / Traits Aptitudes Skills

Types of Competencies Information and understanding needed to fulfill the responsibilities Acquired ability or experience needed to fulfill the responsibilities Way of thinking or behaving needed to fulfill the responsibilities Natural ability that prepares the person to fulfill the responsibilities Aptitudes Attitudes Skills Knowledge

Competency Clusters Business Knowledge Communication Proactivity Collaboration Result Focus Customer Focus Leadership Innovation Conceptual Thinking Stamina & Adaptability

Career Pathing Potential Assessment Reward Management Recruitment & Selection Succession Planning Training & Development Job Design & Grading Performance Management Benefits of Competency Framework

Role Clarification Job Description Competencies reqd. for the Job Competencies a Job Holder has Competency Mapping Bridging the Competency Gap Competency Mapping : Flow Chart

In Basket Exercises Stress Interviews Focussed Behavioral Event Interview Presentation Vision / Strategy Speeches Leaderless Group Exercises Role Play Business Games Structured Group Discussion Psychometric Tests Case Studies Peer Coaching & Counseling Exercises Methods to Identify Competencies

The Five-level Scale WRITTEN COMMUNICATION Write and transmit information Write standard documents Write structured and developed notes and documents Write in a simplified manner complex messages in order to sustain the choices of the reader Write in a simplified manner complex messages in order to influence the reader 12345

To achieve Sales objectives of approx. Rs.300 Mio Plan, develop & control the regional sales strategy for a specific range of products To manage a team of 6 Area Managers and 40 Sales Reps To ensure efficient regional field force support systems Interaction with distributors and 5 Clearing & Forwarding Agents To establish timely effective communications within the region and with Corporate Marketing /Sales To maintain harmonious industrial relations Competency Mapping : Competency Identification Worksheet Role : Regional Sales Manager

Competency Mapping : Competency Identification Worksheet Pay for the Person Develop Competency Pay Scale

Business Knowledge Understands the Industry Financial acumen Knowledge of company products Overview of business

Leadership Sets out clear standards and goals Motivates others to achieve and maintain high standards Works to reach consensus and agreement wherever possible Welcomes constructive criticism Identifies and shares success stories

Result Focus Takes on challenging but achievable goals Identifies gaps and seeks to overcome them Sets targets, monitors efficiency and effectiveness Decides on optimum work approach Maximises use of available technology

Customer Focus Anticipates and forecasts customer requirements Defines quality standards for customer service Develops partnership with the customer Enhances long term relationship with customer Creates new solutions to meet customer needs

Collaboration Builds effectively team within a function/ country Encourages and supports colleagues to achieve goals Develops information-sharing networks Creates team effectiveness using people skills

Seizing opportunities as they arise Handling crises swiftly and effectively Exceeding the bounds of one’s formal authority Proactivity

Conceptual Thinking Develops concepts/ patterns perceived in a set of facts Rapidly identifies key issues/ actions in a complex situation Seeing connections or patterns Using vigorous, original analogies or metaphors

Innovation Adapts and applies different new approaches to situations Modifies standard approaches for more effective outcomes Develops original approaches to non-routine situations Encourages innovation and creativity in others, supports new ideas

Communication Listens carefully to others, tries to help people with problem Adapts language and style to meet the needs of the audience Structures information in a way that addresses others’ issues Encourages open discussions through questioning

Stamina & Adaptability Sustain and work long hours Flexible and adapts to change Maintain high performance under stress

Competency Matrix Search for alternative position Pay below Reference Salary Consider for transfer or promotion Pay at Reference Salary Train for current position Pay below Reference Salary High flyer - Develop Career Plan Pay at Ref. Salary - Consider market premium L L H H COMPETENCY YEARS IN POSITION

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