© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 Consumer Strategy Rick Huijbregts VP, Vertical Sales and Industry Solutions

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Power Outage 88% of organizations prepared Failure of Server, Host, Application, Software Workforce Disruption Increased Workforce Resilience—Key to Business Continuity Source: Gartner Only 13% of organizations today are prepared for a major disruption in workforce operations. 70% of organizations prepared 13% of organizations prepared

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 The New World Today

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 Cisco Virtual Office Unified Communications Security Mobility Management Enhancing business productivity by bringing office-caliber resources to remote employees

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 Cisco Virtual Office: Going Green Cisco ® Virtual Office contributes to Green initiatives and best practices  Reducing fuel consumption  Reducing congestion  Saving energy  Office real estate and IT costs  Improving air quality  Reducing carbon footprint

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 Connected Home Information Visual Networking Communications Media Enabled Home Entertainment Capturing Market Transitions

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 Cisco on Cisco TelePresence Impact  Green impact: 113,800 metric tons of emissions saved  Travel impact: 52,685 meetings avoided travel; $211M travel savings  Productivity cost savings: $79M in employee time  Sales cycle impact: Average reduction by up 30 days out of 310 days  Customer interactions: 26,993 meetings were held with customer and 1,833 deals impacted by TelePresence Source: Cisco IT February 2009

Before: After: Cisco VPN and Virtual Office  Cisco employees reduce auto emissions by 30,435 tons of CO2 annually  Cisco has 12,000 employees using the Cisco Virtual Office solution in 70 different countries  Employees typically work 3 days at home and are 28% more productive  Cisco employees avoid an average of 58.2 commuting KMs per day working at home – i.e. 101,880,000 driving KMs avoided a year  Expects 20,000 employees in 2009 (i.e. about 1/3 of total employee base) FACTS Stories from the Field Connected Virtual Offices

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9 $1.18bn service & support $232m e-learning $1.23bn hr & finance $493m sales & marketing $533m manufacturing $11m connected workplace $75m virtual expert $303m remote collaboration $25m sales & marketing $277m telecommuting In Our Own Experience Web 1.0 $3.7bn Web 2.0 $691m $4.39bn + savings

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10 © 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10 Cisco’s Productivity Journey

© 2009 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 11