ACE 3143/42190 Exam Preparation and Revision There are 10 questions on the exam paper. (In this exercise arranged according to lecture outline.) YOU MUST ANSWER 5 QUESTIONS Questions 4 and 10 offer a CHOICE of question. Career Bridge students must NOT answer question 7. All questions relate to material covered in the lectures and the textbook. All questions require you to comment on the issues raised and perhaps reflect on their relevance to your experience.

Question 1 Communication in the workplace This lecture drew on Mohan et al., pp It examined how our‘mental set’ makes us selective in what we understand and in how we communicate. It explored what Mohan meant by selective perception. It also examined the examples used to explain the impact of selective perception on our communication. It asked the question ‘Why is selective perception significant in the communication process?’

Question 2 Video : Crosstalk This video examines how different ways of speaking can lead to racial stereotyping. In particular, it examines the misunderstandings arising in cross cultural/intercultural communication. We should be aware of: different cultural assumptions, different ways of structuring information different ways of speaking Gumperz 1979 The Bank, The Local Advice Centre, The Interview

Question 3 Improving Workplace Communication What do Mohan et al., mean by the term communication competence? Effective communication in the workplace includes: giving and receiving feedback, handling conflict, identifying the needs of others and presenting as a credible expert. Questions to consider: What is appropriate disclosure? How did you perform on the self-monitoring inventory?

Question 7 Reviewing the Career Bridge Mentoring Program What is the Career Bridge Mentoring program? What advice and experience have students gained from this program? How would you evaluate its success?

Question 6 Surviving the workplace : Rosemary Eckholm The changing nature of the workplace in today’s employment environment Responsibilities of employers and employees Successful job searching

Question 5 Preparing for Interview Two recent graduates, Simone Cocking and Chris Morton outlined in detail their experiences of: on line applications, dealing with psychometric testing assessment centres preparing for interview and interview techniques. How relevant did you find their advice?

Question 4 Non-verbal language and the interview Mohan et al., argue that credibility is an important attribute in professional life. Credibility has three components: Competence Trustworthiness and Dynamism These are conveyed in verbal and non-verbal communication Eye contact regulates the flow of conversation. Paralanguage - aspects of the voice such as loudness, tone, pitch are as important as the language itself.

Question 4 continued What are the common perceptions of non-verbal cues? What are the main themes in the video Why Ask Me That?

Question 9 Communicating in a group Groups serve useful functions that individuals cannot achieve alone. Group development includes several stages. Are there gender differences in group interaction? How can you manage conflict?

Question 8 Meetings, Bloody Meetings Review the video Meetings Bloody Meetings What suggestions are made for conducting successful meetings?

Question 10 Know Your Rights Eve Anderson What are your rights in the workplace?