1. Communication 1A An introduction to interpersonal communication WEEK 15 Revision

2. 1 Week 1: Introductions: communication process Types of communication An exercise looking at cartoons: what they told us about communication What is theory? What is communication theory? Communication definitions Barriers to communication

3. 2 Week 2: Introductions: communication process Impromptu talks Reflection on public speaking Effective oral presentation skills Case study work: the communication process

4. 3 Week 3: Oral presentation skills Preparation of a two minute talk Practising talks (in pairs) Presentation of talks (to the class) Reflection on public speaking

5. 4 Week 4: Interviewing and questioning Effective Introductions Experiences of interviews What is questioning? Interviewing Specific look at job interviews Role play – job interview

6. 5 Week 5: Listening skills for effective communication Qualities of a good listener Listening role plays Review communication model Definitions of listening Stages of listening Barriers to listening Types of listening Chinese character: to listen Listening quiz Personal written reflection

7. 6 Week 7 & 8: Group dynamics Introducing the essay assessment Introducing groups Group dynamics Being part of a group Factors that affect group work Leadership Different processes of decision making Consensus More group work

8. 7 Week 9: Assertiveness / preparing for persuasive talks Introducing assertiveness How to increase your assertiveness ‘How assertive are you?’ Becoming assertive Assertive role plays Persuasive talks: Preparation for the assessment

9. 8 Week 10: Conflict What is conflict? Conflict presentation: group work Stations exercise

10. 9 Week 11: Perception and communication What is perception Perception images Perception and communication Definition of perception Perception theory Exploring what occurs in perception… Individual writing activity Perception and communication models Reflection (summing up)

11. 10 Week 12: Intercultural communication Perception and culture What is culture? What is going on here? Theory: Hofstede, Pedersen & Hofstede What is going on here…Part two Practise persuasive talk presentation Present practice persuasive talks

12. 11 Week 14: Non-verbal communication Recap intercultural communication Introducing non-verbal communication Defining non-verbal communication Theory: non verbal communication Exploring non verbal communication: group exercise Eleven decisions