Presentation on theme: "Unit 3 Effective Communication BMA-IBT-6 Use professional oral, written, and digital communication skills to create, express, and interpret information."— Presentation transcript:
Unit 3 Effective Communication BMA-IBT-6 Use professional oral, written, and digital communication skills to create, express, and interpret information and ideas. 6.1 Exhibit appropriate business (oral, written, and digital) communication skills needed in the workplace to facilitate information and communication. 6.2 Explore social media etiquette and importance of digital presence. 6.3 Produce written communications that utilize proper tone, grammar, and bias-free language for the workplace. A. Resume 6.4 Employ critical thinking and problem-solving strategies both individually and collaboratively to solve real-world and/or business-related problems. 6.5 Using presentation software, create and deliver simple, clear and compelling presentations effectively to target audiences. 6.6 Use technology to enhance the effectiveness of communication in a business environment. Email, video conferencing, phone conferencing, instant messaging, online chat, blogs, newsgroups, list serve, etc. 6.7 Use appropriate technology to plan, develop, practice, and present material to different types of audiences for specific business purpose. A. Research paper, web site, multimedia presentation, publications, speech, online media, video, avatar, etc.
EQ: What is the difference between oral, written, and digital communication? 6.1 Exhibit appropriate business (oral, written, and digital) communication skills needed in the workplace to facilitate information and communication.
Objectives What are the key concepts of oral communication? What are the three elements of oral communication? What are the steps for planning a successful oral presentation? How do you use the 9 steps of oral communication to design a presentation outline? How do you analyze the strengths and weaknesses of a presentation?
Oral Communication Defined Expressing ideas and information as well as influencing others through the spoken word Can also include nonverbal communication Important for any career, whether you use it in informal conversations or business presentations Key Concepts: speaker, message, channel, receiver, feedback, noise, context
Three Elements of Oral Communication Content: information conveyed in presentation Organization: structure of presentation Delivery: means of communication
Steps for Planning a Successful Oral Presentation 1. Determine a general purpose 2. Analyze the audience 3. Choose a specific purpose 4. Research the topic 5. Organize and outline the presentation 6. Visual aids 7. Practice 8. Delivery 9. Assessment
Step 1 Determine a General Purpose Purposes: Inform Persuade Entertain/move
Step 2 Analyze the Audience Relate your message to your audience’s knowledge, beliefs, and interests Study demographic data Consider size, setting, and prior disposition toward the topic and yourself Important to present the most relevant information while avoiding offense
Step 3 Specific Purpose Narrow your topic Ex: General purpose: inform Specific purpose: Provide information about the current issues affecting Georgia agriculture Should be explicitly stated in introduction
Step 4 Research Topic Gathering facts, figures, testimony, and examples Establishes credibility Competence: speaker’s knowledge of subject Character: speaker’s trustworthiness
Step 5 Organizing and Outlining Introduction Attention-getter Thesis Preview statement Body: 2-5 main points Conclusion Summary of main points Strong concluding statement
Step 5 continued Organizing and Outlining Organizational patterns Chronological Spatial Topical Cause-effect Problem-solution Connectives Transitions, internal previews and summaries, signposts
Step 6 Visual Aids Should add to the presentation Visible to audience Talk to audience, not visual aid Explain visual aids to audience Can be PowerPoint, graph, chart, DVD, transparency, people, etc.
Step 7 Practice Delivery methods: Manuscript Memorization Extemporaneous Impromptu Be sure to practice using visual aids Time your presentation
Step 8 continued Delivery Voice: volume, pitch, pauses, articulation, pronunciation 60% of meaning from nonverbal cues Gestures, eye contact, posture, facial expressions Physical appearance Environment Being late and rushing through presentation
Step 9 Assess Ask for feedback from the audience Identify strengths and weaknesses of your presentation
You are the manager for Zaxby’s in Macon, at store #232. Recently, there has been an ongoing issue with employees not clocking out for their breaks; therefore, they are getting paid to take breaks. You need to tell all employees in your section to make sure that they are clocking out when they take a break and clock back in when they return from their break. Create an email message to your employees that is 3-7sentences long that will get your point across! Remember that this is their first warning and you should not threaten the employees or be rude, but be firm and say what you mean. At the end of your email, type: your first and last name - Manager Zaxby’s #232 18574 Pio Nono Ave Macon, Georgia 31204 3.Be sure to create an appropriate and effective subject line that will catch your employees’ attention based on what you will be discussing in your email. 4. Your email should be sent to (enter your work email address here)