SUCCESSFULLY COMPLETING A JSNA WITH MULTIPLE PARTNERS Brett Nelson – Head of Performance & Standards, Bury Council Ben Eggleston – Head of Business Consulting, CPC Ltd

PRESENTATION Practical example –Relationships –What we did and the lessons learned –How we’re taking it forward

BUILD YOUR RELATIONSHIPS Sell it –Within the council –Across the partners Project Board The people that will actually do the work Communication They can always be better

CHALLENGES APPROACHING IT Partnership working Board member priorities Understanding the outputs

LESSONS LEARNED It’s bigger than you think! Project structure and methodology Capacity Communication at all levels Maintain focus Data v Intelligence Not about capture & analysis

IT’S BIGGER THAN YOU THINK! Not about analysing the same data in the same way You need to know what you don’t know It cannot be done in isolation

LESSONS LEARNED It’s bigger than you think! Project structure and methodology Capacity Communication at all levels Maintain focus Data v Intelligence Not about capture & analysis

PROJECT STRUCTURE & METHODOLOGY SCNA PROJECT BOARD QUALITY ASSURANCE TEAM BURY (LSP) SCNA PROJECT IMPLEMENTATION TEAM Strategic Direction & Monthly Progress Review Day-to-day management & fortnightly progress review Monitoring of project quality

HOW HAVE WE DONE IT? Plan Audit Phase Needs Assessment Options appraisal Scope & secure resources Secure “buy- in” Identify and collect Data & resource usage Collate & analyse information – one pot Cross tab analysis Identify gaps Map need over time Strategy Derivation Assess effectiveness of current services to meet need Service innovation & planning Commissioning Jan 2007April 2007Oct 2007July 2007April 2008

LESSONS LEARNED It’s bigger than you think! Project structure and methodology Capacity Communication at all levels Maintain focus Data v Intelligence Not about capture & analysis

CAPACITY Board Level Operational “day jobs” Skill sets External specialist support Timing – slow burn

LESSONS LEARNED It’s bigger than you think! Project structure and methodology Capacity Communication at all levels Maintain focus Data v Intelligence Not about capture & analysis

COMMUNICATION AT ALL LEVELS Could have been better Assumed Not centralised – devolved Generating a wider understanding No community engagement

LESSONS LEARNED It’s bigger than you think! Project structure and methodology Capacity Communication at all levels Maintain focus Data v Intelligence Not about capture & analysis

MAINTAIN FOCUS It took a long time Difficult and large conceptual output No answers – more questions Not an overnight outcome

LESSONS LEARNED It’s bigger than you think! Project structure and methodology Capacity Communication at all levels Maintain focus Data v Intelligence Not about capture & analysis

DATA v INTELLIGENCE What level do you want/need it? –Strategic v operational? –What do you compare with what?

DATA v INTELLIGENCE Predicting the future

DATA v INTELLIGENCE Availability of data –Data sharing protocol –Format and completeness Ask the right questions Need v Usage Access across partners

51% DATA v INTELLIGENCE ASK THE RIGHT QUESTIONS White Children Pakistani Heritage Overall 30% most deprived neighbourhoods White Children Pakistani Heritage 47% 61% 46% 5 A*-C grade GCSEs

DATA v INTELLIGENCE NEED v USAGE Home Care Usage of service per adult population

DATA v INTELLIGENCE NEED v USAGE Relatively Affluent Wards with high levels of usage Wards with very little usage Home Care Standardised by Age and Deprivation

DATA v INTELLIGENCE NEED v USAGE Home Care Standardised by Age and Deprivation

DATA v INTELLIGENCE ALLOW ACCESS TO YOUR DATA % of People living in 33% most deprived neighbourhoods % Alcohol Clients % of People living in 33% most deprived neighbourhoods % Drinking above Sensible limits

LESSONS LEARNED It’s bigger than you think! Project structure and methodology Capacity at Board level Communication at all levels Maintain focus Data v Intelligence Not about capture & analysis

SO WHAT TEST? Broad Geographic spread of social exclusion Social Exclusion

TAKING IT FORWARD Fitting into the business planning cycle Strategic commissioning Impact on budget distributions Market management Local Area Agreement Supporting the Third Sector Annual updating Expand to other partners SOA level data tool

JSNA – LASTING THOUGHTS? Not about capture & analysis –Small part – first step on the journey Intelligence not data –Piecing together the jigsaw –Finding gaps Signposting –That’s where it begins to get interesting!!!

CONTACTS Brett Nelson - Adult Care Services, Bury Council – / Ben Eggleston - CPC Ltd – / Website and SCNA Report – Google ‘strategic community needs assessment’