Effective HRM Communications CHAPTER 14 Effective HRM Communications DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition CHAPTER 14 TOPICS: 1: Communication and HRM 2: Legally required communications 3: Purpose of HRM communications 4: Corporate culture and communications 5: CEO and communications 6: Effective communications programs 7: Employee handbook purpose 8: Employee handbook contents 9: Communication methods 10: Suggestion programs DeCenzo and Robbins HRM 7th Edition

1: COMMUNICATIONS AND HRM How do you find out about what happens at work? BULLETIN BOARD NEWSLETTER GOSSIP ????? DeCenzo and Robbins HRM 7th Edition

1: COMUNICATIONS AND HRM What HR functions are involved? All of them? Recruiting Orientation Rewarding AND…. DeCenzo and Robbins HRM 7th Edition

1: COMMUNICATIONS AND HRM Compensation Motivation Change Health and safety Benefits DeCenzo and Robbins HRM 7th Edition

1: COMMUNICATIONS AND HRM Common thread Global competitiveness Stress management for change Enhance diversity DeCenzo and Robbins HRM 7th Edition

2: LEGALLY REQUIRED COMMUNICATIONS OSHA: Hazard Communications Standard ERISA: Summary Plan Description WARN: Plant closing DeCenzo and Robbins HRM 7th Edition

3: PURPOSE OF HRM COMMUNICATIONS Keep employees informed Tool to bring about positive change Influence culture DeCenzo and Robbins HRM 7th Edition

4: CORPORATE CULTURE AND COMMUNICATIONS Communication affects culture Can build trust and commitment, loyalty Accurate Free-flowing Timely OR, the reverse DeCenzo and Robbins HRM 7th Edition

5: CEO AND COMMUNICATIONS Vision Top management must provide backing, support, endorsement for communications Give and receive information DeCenzo and Robbins HRM 7th Edition

6: EFFECTIVE COMMUNICATIONS Top management commitment Effective upward communication Determining what to communicate Allowing for feedback Information sources DeCenzo and Robbins HRM 7th Edition

6: EFFECTIVE UPWARD COMMUNICATION Employees are closest to the work Know what is really going on Know how changes will affect workers Empowerment Decision making DeCenzo and Robbins HRM 7th Edition

6: DETERMINING WHAT TO COMMUNICATE Filter out irrelevant What if ??? Need to know Ethical issues So what ??? Overload of useless information Feel left out Include important DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition 6: ALLOW FOR FEEDBACK Don’t ASSUME Need to know if goals are met Involvement of employees DeCenzo and Robbins HRM 7th Edition

6: MULTIPLE INFORMATION SOURCES Employees Immediate supervisors HR experts DeCenzo and Robbins HRM 7th Edition

7: EMPLOYEE HANDBOOK PURPOSE Information central source Commitment, security Direction Employer Committed workforce Recruit Educate, inform, and guide employees DeCenzo and Robbins HRM 7th Edition

7: TO ACHIEVE THAT PURPOSE AN EMPLOYEE HANDBOOK SHOULD BE Well organized Clearly written Legally limited DeCenzo and Robbins HRM 7th Edition

8: EMPLOYEE HANDBOOK CONTENTS Introductory comments What you should know Your benefits Your responsibilities and safety procedures See Exhibit 14-4 DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition Exhibit 14-4: Sample Employee Handbook Table of Contents DeCenzo and Robbins HRM 7th Edition

8: INTRODUCTORY COMMENTS Greetings Welcome Valuable to the company Tone setting, culture statement Performance, role expectations DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition 8: WHAT YOU SHOULD KNOW Rules and policies Attendance, work hours Lunch hours Lay off practices Performance appraisal issues DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition 8: YOUR BENEFITS Membership-based Keep morale high Costs Eligibility DeCenzo and Robbins HRM 7th Edition

8: RESPONSIBILITIES AND PROCEDURES Safety Personal conduct Reporting accidents Compliance requirements DeCenzo and Robbins HRM 7th Edition

9: COMMUNICATION METHODS Employee handbook Bulletin board Company newsletter Company-wide meetings Digital Media AND…. DeCenzo and Robbins HRM 7th Edition

9: COMMUNICATION METHODS FOR OFFSITE EMPLOYEES Facsimile machines Emails Internet Phone DeCenzo and Robbins HRM 7th Edition

10: UPWARD COMMUNICATIONS Complaint procedure Suggestion programs DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition 10: COMPLAINT PROCEDURE Question company actions Appropriate behaviors Unions Grievance procedure Collective bargaining process DeCenzo and Robbins HRM 7th Edition

10: COMPLAINT PROCEDURE STEPS 1. Employee-supervisor 2. Employee-employer relations 3. Employee-department head 4. Employee-president DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition 10: SUGGESTION PROGRAMS Tell management what is right (and wrong) Management action Response necessary AND…. DeCenzo and Robbins HRM 7th Edition

10: SUGGESTION PROGRAMS PROVIDE Financial awards IMRPOSHARE Continuous improvement Employee involvement DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition REVIEW CHAPTER 14 Remember these terms? Employee handbook Summary Plan Description Bulletin board Feedback CEO role DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition QUICK: REVIEW CHAPTER 14 ANSWER THESE QUESTIONS ON A SHEET OF PAPER. 1. THE MOST IMPORTANT THING WE DID IN CLASS TODAY _______. 2. I STILL HAVE QUESTIONS ABOUT___. 3. THE BEST THING ABOUT CLASS TODAY WAS _______________. 4. DON’T DO ____________ ANYMORE. TURN THEM IN, PLEASE. NO NAMES. WE’LL TALK NEXT CLASS SESSION DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition PREVIEW: CHAPTER 15 Find an employee who is/has been a labor union member. Ask him/her to tell you a story about why the union is a good thing. Ask him/her to tell you a story about why the union is a bad thing. Write up their responses for 1 extra point on your final grade. DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition Exhibit 14-1: Components of Effective HRM Communication DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition Exhibit 14-2: A Sample Employee Handbook Disclaimer DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition Exhibit 14-3: Suggestions for an Employee Handbook DeCenzo and Robbins HRM 7th Edition

DeCenzo and Robbins HRM 7th Edition Exhibit 14.6: A Sample Complaint Procedure in a Nonunionized Work Environment DeCenzo and Robbins HRM 7th Edition