1. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Developing Employee Relations 13-1 Chapter 13

2. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Chapter 13 Objectives  Outline how good employee relations and communications can contribute to business goals.  Describe the three types of programs used to facilitate employee communications.  Explain the various appeals procedures through which employees can challenge managements actions. 13-2

3. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Chapter 13 Objectives  Know how employee assistance programs can help employees deal with personal problems that may interfere with job performance.  Summarize the technological innovations that allow managers to disseminate information quickly and explain how information dissemination influences an organization’s employee relations. 13-3

4. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall The Employee Relations Specialist  Good Employee Relations —providing fair and consistent treatment to all employees 13-4  Employee relations representatives  Member of the HR department  Ensures that company policies are followed  Advises supervisors and employees on specific employee relations problems  May help develop employee relations policies

5. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Developing Employee Communication  Communication —key to employee relations  Need multiple channels  Communication Flows:  Downward  Upward o Laterally 13-5  Information Conveyed:  Facts  Feelings

6. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Two-way Communication 13-6

7. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Communicating Useful Feedback  Focus on specific behaviors  Keep the feedback impersonal  Make is descriptive, not judgmental  Give feedback appropriately  Best time is after the behavior is observed  Best place is in private  Focus negative feedback on behaviors the employee can control 13-7

8. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Information Dissemination Programs  Knowledge workers  Information is critical 13-8  The employee handbook  Contains policies and procedures and employee rights and responsibilities  Sets the tone for employee relations  Should be updated annually  Some contain a disclaimer  Is a set of guidelines, not a contract

9. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Information Dissemination Programs  Other Written Communication  Memos  Financial Reports  Newsletters  Bulletin boards 13-9  Audiovisual Communication  Teleconferencing

10. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Facilitating Effective Communication  Electronic Communication  Voice mail 13-10  Electronic Mail (e-mail)  Contributes to information overload  Don’t use for sensitive/private messages

11. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Facilitating Effective Communication  Multimedia technology  Meetings  Retreats  “Grapevine”  Cliques  MBWA 13-11

12. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Employee Feedback Programs  Source of upward communication 13-12  Employee attitude surveys  Tell employees what will happen to the data  Use the data ethically  Protect employee confidentiality

13. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Employee Feedback Programs  Appeals Procedure  Open Door Program  Speak-up Program  Company hotlines  Ombudsman  Grievance Panel/Union Grievance procedures 13-13  Employee Assistance Programs (EAPs)  Help for troubled employees  Good faith attempt to support and retain employee

14. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall An Employee Assistance Program 13-14

15. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Employee Recognition Programs  Suggestion Systems  Solicits, evaluates, and implements employee suggestions  Then rewards employees for suggestions 13-15  Recognition Awards  Celebrates outstanding contributions  By individuals or teams

16. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall Summary and Conclusions Good employee relations:  Fair and consistent treatment of employees 13-16  Develop employee communications  Communication occurs three ways  Facilitating effective communications  Disseminate information when needed  Solicit employee feedback  Employee recognition programs  Must be sincere to have a positive effect

17. Copyright ©2012 Pearson Education, Inc. publishing as Prentice Hall 13-17 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of the publisher. Printed in the United States of America.