Sustainability & Urgent Couriers Presented by Steve Bonnici

Sustainability & Innovation? “At Urgent Couriers we live and breathe sustainability and have been doing it since the late 1990s. We use the environmental, social and economic pillars of sustainability to guide our business decisions to ensure we don’t compromise the success of future generations with our actions today” “Innovation at Urgent Couriers means taking our customers where they don’t know they want to go yet”

Sustainability Leaders Started greening in 1997 First green report 1998 First Sustainable Development (SD) report 2001 Carbon Neutral 2007 Second SD report 2008 ACCA award for 2008 SD report Sustainable 60 awards 2009

Social Innovation External Supporting worthy community organisations by –Leveraging our expertise –Donating services –Cash donations Providing sponsorship that gives media exposure and builds the brand Internal Contractor earnings identified as unsustainable in our first SD report in 2001 Striving to ensure our contractors earn a living wage while the company remains competitive –Business support to ensure obligations are met

Measuring Financial Sustainability Daily

Providing Practical Business Support Comprehensive training programme Tax planning and training for contractors Facilitated tax savings On-going 360 degree performance reviews for employees and contractors

Courier Case Study Contractor back from the brink Started with Urgent in 2002 Earned well but didn’t pay tax In 2007 IRD caught up courier declared bankrupt I approached IRD Facilitated a managed approach to continue as a contractor Finances managed by company accountant Paying taxes and repaying IRD

Increasing the Return to Contractors

Optimal Fleet Utilisation GPS linked to dispatch Delivery security Automated dispatch is the killer application and we will deliver it this year

GPS linked to Dispatch

GPS to the Door

New Services Mobile AdVert Vehicle wrapping for advertising Urgent Tonight Same evening delivery service for on-line retailers Urgent Economy Service Slower service to compete with fleet services

Office Team Health & Fitness Sedentary desk based roles Most of the team historically have gained weight while employed New office New start Team gym Personal trainer 70% uptake from team Life saving for one team member

Results Internal Initiatives –GPS & assisted dispatch, increased efficiency –Happy well rewarded people deliver a significantly better level of customer service –Harder for competitors to replicate –Our friendly team are one our most commented on unique selling point by customers External Initiatives –Positive brand association from Carbon Neutral & social support –Greater range of services –Urgent Tonight –Mobile AdVert

Does Sustainability link to Innovation & Sales? Yes Sustainable Businesses –10% choose Urgent Couriers because of it’s position –40% will give us a key advantage –80% it will get us in the door to present our offer All Businesses –Nice to have but everything else has to stack up, so often it gets us across the line –Tenders, not enough weighting, but improving Branding –Great differentiating point in a crowded market Innovation –Leading the market with our innovative services and technology

Thank you & Questions