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Lenawee Community Mental Health Authority’s mission statement is: Authority’s mission statement is: "Promoting Positive Outcomes through Quality Mental Health Services." We are here to serve you and want to provide you with the utmost quality service possible. Your voice and dreams are important. Let us know if you have any suggestions, concerns or comments by contacting Customer Services We are here to serve you and want to provide you with the utmost quality service possible. Your voice and dreams are important. Let us know if you have any suggestions, concerns or comments by contacting Customer Services

WHAT IS THE COMMUNITY MENTAL HEALTH PARTNERSHIP OF SOUTHEASTERN MICHIGAN? Lenawee, Livingston, Monroe and Washtenaw County is CMHPSM. This partnership strives to be the model of excellence in a regional system of integrated care, joining with consumers, families and the community to help consumers reach their dreams.

Lenawee Community Mental Health Authority, a Joint Commission accredited organization, is committed to consumer safety and the quality of care our consumers receive. If any time you our consumer, friends or family members of consumers, providers, employees or members or the public have concerns about consumer safety or the quality of care received, please contact your case manager or Customer Services at You may also contact The Joint Commission to report any concerns about consumer safety or quality of care issues.

What is Customer Services? Our Customer Service Department is a link between you, the Community Mental Health System and the community. Customer Services seek to reduce stigma about disabilities by educating the public. We also strive for you to be satisfied with the services you receive.

What can Customer Service help you with? Better understand the Mental Health System, Better understand the Mental Health System, How to obtain services, How to obtain services, Answer questions regarding your benefits, Answer questions regarding your benefits, Give you information about other available community services. Give you information about other available community services. Be a listening ear for you Be a listening ear for you Help fight stigma throughout our community Help fight stigma throughout our community If you have any questions regarding the care you receive or concerns about staff, we can help with that.

How can you contact Customer Services? Lenawee Community Mental Health Authority 1040 S Winter Street Suite 1022 Adrian, MI S Winter Street Suite 1022 Adrian, MI Phone: (517) Toll Free: (800) Hours: Mon. thru Fri. 8:30 a.m. – 5:00 p.m. Evening hours by appointment

ANTI STIGMA and YOU How can you help reduce the Stigma for persons with mental illness and developmental disabilities? Join the MENTAL HEALTH AWARENESS COMMITTEE and help us fight stigma. Call Customer Services for more info at

10 steps for Crisis Prevention Be Empathic- Try not to judge or discount the feelings of others. Be Empathic- Try not to judge or discount the feelings of others. Clarify Messages- Listening to what is really being said. Clarify Messages- Listening to what is really being said. Respect Personal Space- Stand at 1 ½ feet to 3 feet from the acting out person. Respect Personal Space- Stand at 1 ½ feet to 3 feet from the acting out person. Be Aware of Body Position-Standing eye to eye, toe to toe with a person sends a challenge message. Be Aware of Body Position-Standing eye to eye, toe to toe with a person sends a challenge message. Ignore Challenge Questions- redirect the attention to the issue at hand Ignore Challenge Questions- redirect the attention to the issue at hand

10 steps for Crisis Prevention continued Permit Verbal Venting when Possible- Please let the person release as much energy as possible. Permit Verbal Venting when Possible- Please let the person release as much energy as possible. Set and Enforce Reasonable Limits- state limits and directly clearly and concisely. Set and Enforce Reasonable Limits- state limits and directly clearly and concisely. Keep your Nonverbal cues Nonthreatening-Be aware of gestures and body movements. Keep your Nonverbal cues Nonthreatening-Be aware of gestures and body movements. Avoid Overreacting- Remain Calm, rational, and professional. Avoid Overreacting- Remain Calm, rational, and professional. Use physical Techniques only at last resort- Use physical Techniques only at last resort-

INTER-CONNECTIONS DROP IN CENTER 110 W. Maumee St. Adrian, MI HOURS Sun:12:00 – 5:00 p.m. Mon. thru Tues.: closed Wed thru Sat.: 12:00 – 5:00 p.m. A place where persons with mental illness can come together to connect with each other in a social setting.

NEW FOCUS CLUBHOUSE 1200 N. Main St. Adrian, MI New Focus is a psycho- social rehabilitation site. Hours are: Hours are: Mon – Fri: 8:00a.m. – 3:00 p.m. For more information contact the Clubhouse.

PEER SUPPORT SPECIALISTS What is a Certified Peer Support Specialist? (CPSS) A person in recovery and certified to help peers in their journey of recovery. A person in recovery and certified to help peers in their journey of recovery. What can a Peer Support Specialist do? At the Drop In Center, a CPSS can provide a listening ear, give information about local resources and is trained to facilitate support groups. At the Drop In Center, a CPSS can provide a listening ear, give information about local resources and is trained to facilitate support groups. At the New Focus Clubhouse, a CPSS can help persons in the units complete their paperwork and help with resources in the community. At the New Focus Clubhouse, a CPSS can help persons in the units complete their paperwork and help with resources in the community. If you would like to talk with a Certified Peer Support Specialist, ask for Customer Services. If you would like to talk with a Certified Peer Support Specialist, ask for Customer Services.

Lenawee Peer Specialists Doris Ostrander - Inter-Connection Drop-In Doris Ostrander - Inter-Connection Drop-In Jeff Fouch – Inter-Connection Drop-In Jeff Fouch – Inter-Connection Drop-In Brenda Lankford – Community Brenda Lankford – Community Jerry Ostrander – Community Jerry Ostrander – Community Michelle Wilson– Inter-Connection Drop-In Michelle Wilson– Inter-Connection Drop-In Mark Roman – New Focus Mark Roman – New Focus Diane Ballingall-Community Diane Ballingall-Community Trudi Grossman-LCMHA Trudi Grossman-LCMHA Inter-Connection Drop-In Inter-Connection Drop-In New Focus New Focus

COMMUNITY RESOURCES Are you in need of housing? Are you in need of housing? Do you know of someone who needs help with their utilities? Do you know of someone who needs help with their utilities? Do you need other information? Do you need other information? A listing of Community Resources (following slides) is in a box on the table below this monitor. If we don’t have what you need in this box, please ask the receptionist to contact Customer Services. This info is subject to change. Ask for Customer Services if you have any questions. Revised 03/03/08

COMMUNITY RESOURCES Catherine Cobb Domestic Violence Shelter_ emergency shelter for women & Children Lenawee County Mission emergency shelter for men emergency shelter for men Share The Warmth – offers a safe place to spend the night. December through mid-March Lenawee Emergency & Affordable Housing Corp. (LEAHC) – rental assistance, emergency & transitional housing for family/individuals Salvation Army – motel vouchers for families/individuals for short term basis EMERGENCY SHELTERS

Community Action Agency 401 Hoch St. Adrian Lenawee Dental Clinic 128 S. Broad St. Adrian Len. Co. Department of Human Services 1040 S. Winter, Ste 301 Adrian Family Medical Center of MI 770 Riverside, Ste. 205 Adrian Len. Co. Health Department 1040 S. Winter, Ste Adrian HEALTH

American Red Cross Assistance for fire and other disasters Associated Charities 221 S.Tecumseh St. Adrian St. Paul’s Evangelical Lutheran Church 306 E. Jefferson, Blissfield The Daily Bread 302 S. Tecumseh St. Adrian Tue, Thu, Fri, Sat, Sun pm St. Vincent De Paul Society of St. Joseph’s Church 415 Ormsby, Adrian Mon, Wed, Fri 1-2:30 pm St. Mary’s Catholic Church 305 Division St. Adrian Mon, Tue, Thu 1 – 3 pm The Salvation Army 305 Division St. Adrian Food pantry by appointment Meals Mon& Wed 4-5 pm Solid Rock Church of Lenawee Food Gathers 112 E. Church St., Clinton Wed 12-2 pm, Thu 7 – 7:30 pm Sacred Heart Catholic Church 207 S. Market St. Hudson Tue and Thu 11:00 am – 1:00 pm FOOD PANTRIES, CLOTHING

The Salvation Army 305 Division St. Adrian Food pantry by appointment Meals Mon& Wed 4-5 pm Solid Rock Church of Lenawee Food Gathers 112 E. Church St., Clinton Wed 12-2 pm, Thu 7 – 7:30 pm Sacred Heart Catholic Church 207 S. Market St. Hudson Tue and Thu 11:00 am – 1:00 pm Angel Food Ministries First Church Of The Nazarene 50 Industrial Drive Adrian, MI HELP WITH UTILITIES Community Action Agency Len. Co. Department of Human Services The Salvation Army St. Mary’s Church FOOD PANTRIES, CLOTHING cont.

Dinner on Us United Church of Christ United Church of Christ 312 W. Chicago Blvd. 312 W. Chicago Blvd. Every Thursday Every Thursday 6:00-7:30 p.m. 6:00-7:30 p.m.

Inter-Connections There are members at large openings. Write letter of interest and give it to Jeff or Doris at the Center There are members at large openings. Write letter of interest and give it to Jeff or Doris at the Center

Fresh Food Initiative Salvation Army Salvation Army Every Monday 9-11:30a.m. Every Monday 9-11:30a.m. Bring box for free fresh fruit and vegetables Bring box for free fresh fruit and vegetables Bring id and must be a resident of the county Bring id and must be a resident of the county

CAC position Member at large position. Member at large position. Send letter of interest to Costumer Services. Send letter of interest to Costumer Services.

South Central Michigan Works Goodwill Industries EMPLOYMENT OTHER HELP IN THE COMMUNITY Tax Preparation: Community Action Agency Legal Aid: Community Action Agency

Workers on Wheels Donate a Car Have a car laying around? Have a car laying around? Donate it to Workers on Wheels, help put your neighbors on the road to recovery and Independence Donate it to Workers on Wheels, help put your neighbors on the road to recovery and Independence Contact Customer Services for more info

Suicide Prevention Yellow Ribbon is a program using a universal public health approach This program empowers and educates professionals, adults and youth. Ask about Lenawee’s program. Need to talk to someone about Suicide? Crisis hotlines are available at:

HelpLine Espanol ¿No te alcanza el dinero para comprar comida para ti y tu familia? ¿No te alcanza el dinero para comprar comida para ti y tu familia? …no te preocupes …no te preocupes Llámanos a la Línea de Ayuda para el Programa de Alimentos y Nutrición Llámanos a la Línea de Ayuda para el Programa de Alimentos y Nutrición Te diremos si calificas para recibir una Tarjeta de Asistencia de Comida o Bridge Card. Nuestros servicios son gratis, la llamada es confidencial y puede ser en Español o Ingles. Recuerda que tú puedes calificar aunque: No vivas con niños. Tengas carro, casa propia y/o ahorros. Estés trabajando o recibas beneficios del gobierno. No seas un ciudadano de los Estados Unidos pero hayas permanecido legalmente en el país por lo menos 5 años; o si tus hijos son ciudadanos, ellos podrían calificar para la ayuda. Michigan State University (MSUE) trabaja con la Línea de Ayuda para darte información de cómo: Comprar más alimentos con menos dinero. Preparar comidas fáciles y saludables para ti y tu familia.

Helpline Call the Food and Nutrition Helpline at M-F 9am-5pm We can answer these questions for you: We can answer these questions for you: Can I get a Food Assistance “Bridge” card (“food stamps”)? Can I get a Food Assistance “Bridge” card (“food stamps”)? How much help with food may I be able to get? How much help with food may I be able to get? How do I apply for help with food? How do I apply for help with food? What other food and nutrition services may I be able to get? What other food and nutrition services may I be able to get? *NOTE: The Helpline cannot give out food or benefits. We can tell you how and where to apply at the Department of Human Services in your county. Is Your Plate Empty? We May Be Able To Help!

Lenawee RICC You’re invited to get involved! Come to a RICC meeting! Meetings are 4 th Tuesday every month 11:00 a.m.-12:30 p.m. Hope Community Center 431 Baker St. Adrian, Mi for information: Visit our website:

Depression Support Group When: Every Wenesday 2:00-3:00 p.m. at Inter-Connections Drop In Center 110 W. Maumee St, Adrian 110 W. Maumee St, Adrian Cost: FREE A support group is a gathering of individuals who share a common goal. In a group setting, individuals are able to express how they feel and what they do to cope. Come join this group to give and receive support in dealing with depression. For more information contact For more information contact Inter-Connections at or Inter-Connections at or Customer Services at (517)

Local Support Groups Schizophrenia Anonymous (SA)- Inter- Connections Drop-in Center, 110 W. Maumee, Adrian. Times 3:00 – 4:00 p.m. every Wednesday Schizophrenia Anonymous (SA)- Inter- Connections Drop-in Center, 110 W. Maumee, Adrian. Times 3:00 – 4:00 p.m. every Wednesday

DBSA Every Thursday at 3 :00 – 4:00 p.m. Every Thursday at 3 :00 – 4:00 p.m. Location: Inter-Connections Drop-in Center 110 W. Maumee Location: Inter-Connections Drop-in Center 110 W. Maumee

Parents of Children and young adults with Developmental Disabilities Location: LCMHA Location: LCMHA Time and date: June 11 th 7 p.m.-8:30 p.m. Time and date: June 11 th 7 p.m.-8:30 p.m. Daytime meetings on alternative months will be held at 9:30 a.m.-11 a.m. Daytime meetings on alternative months will be held at 9:30 a.m.-11 a.m. Any Questions: call Mary ,Valerie ,Holly , and Cindy Any Questions: call Mary ,Valerie ,Holly , and Cindy

Other Support Groups Alcoholic’s Anonymous Answers on Alzheimer’s Arthritis & Fibromyalgia Support Group Grief Recovery Hospice Lyme Disease Support C.Emery Diabetes Support Group Eva Salsbury Autism Support Group Mary Poore Growing Through Grief Hospice Grandparents Raising Grandchildren Dept. On Aging Cardiac Support Group Cardiac Rehab HIV & Recovery Support Group HARK (800) I Feel Better Now – for Children Hospice

SUPPORT GROUPS Man to Man Cancer S. G.(prostate) Multiple Sclerosis Self Help Group D. Hose What Color Is Your Hurt – Child Hospice Overeaters Anonymous , Substance Abuse Group Teen Support Group Sex Offenders Group Self Esteem & Domestic Violence Awareness TOPS , , Post Abortion Sup. Group Care Pregnancy Center Veterans Group Ist Friday 12:00 p.m. At D.A.V. Hall Kathryn S Loss of ? To Suicide 1 st Tuesday Hospice Of Lenawee

SUPPORT GROUPS Divorce Care First United Brethren Church Blissfield Low Vision Contact Edith Brain Injury Support Group Hoagie Man 103 Sand Creek Hwy. 3 rd 4:30 p.m. Contact persons: Mary F Betty Phillippi

PROGRAMS FOR HOMELESS Homeless Assistance Recovery Program (HARP): Section 8 vouchers for homeless families and individuals. To apply please call Kelli Kamm Homeless Assistance Recovery Program (HARP): Section 8 vouchers for homeless families and individuals. To apply please call Kelli Kamm Tenant Based Rental Assistance (TBRA): A program to provide housing for young families. To apply please call or go to LEAHC Tenant Based Rental Assistance (TBRA): A program to provide housing for young families. To apply please call or go to LEAHC

Speechcraft Speechcraft Speechcraft Thursday 9:30 a.m.-11:30 a.m. Thursday 9:30 a.m.-11:30 a.m. Location: Human Service Building 2 nd floor Location: Human Service Building 2 nd floor

Veterans Group Date: 1 st Friday of every month Date: 1 st Friday of every month Time: 12 noon Time: 12 noon Location: DAV Hall on Albert Street in Adrian,Mi. Location: DAV Hall on Albert Street in Adrian,Mi. For further info: Contact Kathryn S. at For further info: Contact Kathryn S. at

You can ask for handouts and information in this presentation from customer services. handouts and information in this presentation from customer services. Our website: Our website: Jeff Fouch – Doris Ostrander – Kay Ross –