Week 9: Administrative practice overview UTA SSW, Generalist Macro Practice Professor Dick Schoech Copyright (permission required before use) Suggest printing slides for class using: Print | Handouts | 3 slides per page | grayscale options

Summary of Classes 1-9 Generalist macro practice, history, change process, roles, levels of intervention, theories, values, perspectives Generalist macro practice, history, change process, roles, levels of intervention, theories, values, perspectives The community as client The community as client Conditions as problems/opportunities, assessing conditions Conditions as problems/opportunities, assessing conditions Intervening in social conditions Intervening in social conditions The organization as client (differences, theory) The organization as client (differences, theory) Administrative practice overview Assessing organizations Assessing organizations Leading in organizations and communities § Leading in organizations and communities § Supervising § Supervising §

Management Contingency Approach (text 118)

Vocabulary/definitions Management vs. administration Management vs. administration Management=doing things right Management=doing things right Concerns internal contingencies of goals, people, tasks, structure, and technology, e.g., supervision Concerns internal contingencies of goals, people, tasks, structure, and technology, e.g., supervision Administration=doing the right thing Administration=doing the right thing Concerns external contingencies involving socio/cultural, economic, political, and technological, e.g., strategic planning for threats and opportunities § Concerns external contingencies involving socio/cultural, economic, political, and technological, e.g., strategic planning for threats and opportunities §

Administration Processes Planning (similar to community planning process) Planning (similar to community planning process) Organizing (bring people and systems together) Organizing (bring people and systems together) Staffing (recruiting, hiring, training, supervising, career development, evaluating, terminating—future class) Staffing (recruiting, hiring, training, supervising, career development, evaluating, terminating—future class) Directing (leading—future class) Directing (leading—future class) COordinating (work across departments, teamwork) COordinating (work across departments, teamwork) Reporting (collecting data & changing it to intelligence) Reporting (collecting data & changing it to intelligence) Budgeting (nonprofit accounting, fund raising, etc.) Budgeting (nonprofit accounting, fund raising, etc.) Evaluating (looking a process, outcomes, impacts) Evaluating (looking a process, outcomes, impacts)

Key Management Issues How to structure the agency How to structure the agency How to motivate staff How to motivate staff How to hire the right people How to hire the right people How to show effectiveness (to improve funding) How to show effectiveness (to improve funding) How to show accountability How to show accountability How to retain identify in changing world How to retain identify in changing world (These can be called components of performance management—Covered Monday) Link to ETO video (These can be called components of performance management—Covered Monday) Link to ETO video Link to ETO video Link to ETO video

New Challenges for Managers Surviving with cutbacks in the coming recession Surviving with cutbacks in the coming recession Funding and fundraising Funding and fundraising Mobilizing supporters Mobilizing supporters Technology, e.g., etherapy Technology, e.g., etherapy Basic change as book Basic change as book Direct practice service—depression Direct practice service—depression Direct practice service—depression Direct practice service—depression Direct practice service—anxiety Direct practice service—anxiety Direct practice service—anxiety Direct practice service—anxiety Online therapy Online therapy Online therapy Online therapy Direct practice service—marriage counseling Direct practice service—marriage counseling Direct practice service—marriage counseling Direct practice service—marriage counseling Learning organizations – compare travel to social services Learning organizations – compare travel to social services Multi-agency systems Multi-agency systems

Effectiveness human service management (Patti) value oriented mission value oriented mission documentable technologies documentable technologies measure outcomes measure outcomes well developed performance standards well developed performance standards motivate by supporting workers motivate by supporting workers mobilize constituencies around effectiveness § mobilize constituencies around effectiveness §

Skills needed to manage HSOs flexibility flexibility no one right way no one right way diagnostic diagnostic integrative integrative broker broker facilitator facilitator negotiator negotiator resource provider/$s resource provider/$s quality monitor exception monitor networker environmental scanner system designer technology gatekeeper evaluator §

Discussion Question and answer session Question and answer session

Task Force Work 1. Community Description Strengths & Needs 2. Evidence that community is experiencing the problem 3. How well the community currently functions 4. Forces that support and oppose change 5. Stakeholders proclivity for and against intervening 6. Summary list of capacities, needs, barriers from above 7. Designate person/backup & times to cut and paste and submit