1. CHAPTER TWELVE ENGAGEMENT AND ASSESSMENT OF ORGANIZATIONS The Practice of Generalist Social Work (2 nd ed.)

2. Key Ideas  Like work with individuals and families, creating organizational change requires moving through the process of engagement and assessment to determine how best to intervene. © 2011 Taylor & Francis

3. Engagement  Organizations must be viewed as a client system.  Organizations are comprised of many individuals and systems that work as a whole.  Social workers must employ active listening, research, and evaluation skills. © 2011 Taylor & Francis

4. Assessment  Internal assessment  Legal basis, mission, bylaws, history  Administrative structure and management style  Structure of programs, services, and activities  Organizational culture  Personnel policies and procedures  Resources © 2011 Taylor & Francis

5. Assessment  External assessment  Relationship with funders  Relationship with clients  Relationship with organizations in network  Relationship with political figures © 2011 Taylor & Francis

6. Skills  Force field analysis  Supporting forces  Neutral forces  Opposing forces © 2011 Taylor & Francis